PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rue La La and Nordstrom Rack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rue La La
Nordstrom Rack

Rue La La and Nordstrom Rack Overview

Total reviews
177
148
Company responses
0
0
Issues resolved
2
2

Rue La La was first mentioned on PissedConsumer on Mar 12, 2012 and since then this brand received 177 reviews. It is 29 reviews more than Nordstrom Rack received since Jul 13, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rue La La customer support team and Nordstrom Rack customer service.

Rue La La and Nordstrom Rack Consumer Ratings

Rank
244 out of 4212 in E-commerce category
430 out of 4212 in E-commerce category
Customer service
199 in category
348 in category
Exchange, Refund and Cancellation Policy
190 in category
229 in category
Website
294 in category
484 in category

According to consumer ratings and reviews, Rue La La ranks 186 points higher in the E-commerce category than Nordstrom Rack. People gave Rue La La 2 stars for Customer service criterion in E-commerce category and it is 927 points higher than the worst rated brand in this category. At the same time, Nordstrom Rack was rated 1.3 stars for Customer service criterion in this category and it is 778 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rue La La has a higher rating than Nordstrom Rack. Regarding Website criterion, consumers gave Rue La La 2.6 stars and it is 74% greater than other in category. Nordstrom Rack however was rated 2 stars and it is 57% greater than other in category.

Rue La La and Nordstrom Rack Rating Details

Customer service
2 (64 reviews)
1.3 (73 reviews)
Reviewer's quote

...I call Customer service they say they email but I didn’t receive nothing Anyway I speak to the supervisor ,she told him they give me a $20 credit for shipping that’s terrible, to the owner please read it..

PissedConsumer1721351

...Customer service is bad. I was waiting for over 2 weeks for my items and finally got only 1 out of 5. They blamed UPS which is not true because I can tell box wasn't open...

Olga S
Exchange, Refund and Cancellation Policy
2 (52 reviews)
1.7 (56 reviews)
Reviewer's quote

...Customer Care Team didn't answer my letters and don't want to refund me my money. And they dont want to send me the video with process of packaging. So I don;t know what to do...

Valeriya Y

I was shopping at the rack recently and spent about $700. The salesperson checking me out was positively rude for no reason at all. Are you kidding? Then as I’m leaving a uniformed person at the door says “we have a cart return policy”. You have to return your cart to the store. I might have done...

Darreon
Website
2.6 (51 reviews)
2 (53 reviews)
Reviewer's quote

Woke up to $1250 worth of fraudulently charged items from this website..

Gaylord

...I found exact same purse on Poshmark at a cheaper price! I will NOT refer anyone to this Nordstrom Rack website...

PissedConsumer1720156

Rue La La and Nordstrom Rack Pros and Cons

Pros
  • Variety of items
  • Good prices
  • Prices
  • Discounts
  • Range of products
  • Variety
Cons
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service
  • Customer service
  • Person at rack
  • Items not shipped

Rue La La and Nordstrom Rack Most Positive Reviews

Top rated reviews
5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

5

Nordstrom Rack, Hawthorne Blvd, Redondo Beach CA.
I still can't believe how rude the clerk was.
I went to the podium...

Rue La La and Nordstrom Rack Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

1

I order a pair of athletic shoes from Nordstrom Rack online on October 8, 2015. With shipping and tax the grand total...

Rue La La and Nordstrom Rack Latest Reviews

Recent published reviews
5

I was very satisfied with the information and high quality of knowledge of the product I was interested in!

Read all 177 reviews
1

If I can do less then 1 start, I would. Customer service is bad. I was waiting for over 2 weeks for my items and finally...

Read all 148 reviews

Rue La La and Nordstrom Rack Products and Services

Most reviewed product and services
  • Rue La La Customer Care (49 reviews)
  • Rue La La Shipping Service (35 reviews)
  • Rue La La Subscription (3 reviews)
  • Nordstrom Rack Shipping Service (61 reviews)
  • Nordstrom Rack Customer Care (31 reviews)
  • Nordstrom Rack Manager (6 reviews)