PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rue La La and Nordstrom Rack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rue La La
Nordstrom Rack

Rue La La and Nordstrom Rack Overview

Total reviews 205 235
Company responses 0 0
Issues resolved 2 3

Rue La La and Nordstrom Rack Consumer Ratings

Rank
241 out of 3116 in E-commerce category
445 out of 2095 in Footwear and Clothing category
Customer service
168 in category
368 in category
Advertised vs Delivered
139 in category
291 in category
Exchange, Refund and Cancellation Policy
213 in category
266 in category
Website
314 in category
453 in category

Rue La La and Nordstrom Rack Rating Details

Customer service
2.1 (75 reviews)
1.4 (107 reviews)
Reviewer's quote

...I wiil wait on refund and order elsewhere who has better customer service..

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...Not only is the customer service a joke but the return policy is not acceptable. I ordered over $100 for free shipping and I will not pay shipping to correct YOUR MISTAKE. I will attach the pictures of what I ordered and what I received...

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Advertised vs Delivered
2.4 (62 reviews)
1.8 (82 reviews)
Reviewer's quote

...They advertised the watch as authentic with two year manufacturer warranty. all LIES!! The watch was falling behind after two months so I took it for repairs. The repair center said the Watch looks authentic but is fake...

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My ordered was not delivered..

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Exchange, Refund and Cancellation Policy
1.9 (62 reviews)
1.6 (80 reviews)
Reviewer's quote

...It has been 5 business days and I would like someone to assist me with a refund or return what I have and send brand new merchandise..

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... was never shipped (even though I had a tracking number) and that Nordstrom Rack never had the item for sale to begin with! How is that possible? I demanded a refund and the telephone rep sent me a poorly worded email with improper English and bad grammar. There were exclamation marks littered throughout the email. How do they get away with such unprofe...

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Website
2.6 (60 reviews)
2 (81 reviews)
Reviewer's quote

Woke up to $1250 worth of fraudulently charged items from this website..

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I misread the website and I really need my package to get here quicker is there a way?..

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Rue La La and Nordstrom Rack Pros and Cons

Pros
  • Variety of items
  • Good prices
  • Great products
  • Discounts
  • Range of products
  • Quality
Cons
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service
  • Customer service
  • Items not shipped
  • Unhelpful customer service

Rue La La and Nordstrom Rack Most Positive Reviews

Top rated reviews
5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

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5

Nordstrom Rack, Hawthorne Blvd, Redondo Beach CA.
I still can't believe how rude the clerk was.
I went to the podium...

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5

Great customer service - quick response and action. Thank you.

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5

My shopping experience at Norstrom Rack was a very positive experience due to the cashier named (Grace) her name was...

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Rue La La and Nordstrom Rack Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

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1

I order a pair of athletic shoes from Nordstrom Rack online on October 8, 2015. With shipping and tax the grand total...

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1

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then...

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1



Can't believe Nordstrom (Nordstrom Rack) is associated with HauteLook. Horrible experience in regards to item fulf...

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Rue La La and Nordstrom Rack Latest Reviews

Recent published reviews
No votes

pleas repl i worry much i want to chang my adres

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1

I placed an order online at Nordstromrack.com my credit card was charged. Weeks went by and the order was finally...

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2

I reached out about my merchandise being spilled out of bottle or maybe just not filled when I received it and no one...

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No votes

Return shoes that was worn one time band hurts foot

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Rue La La and Nordstrom Rack Products and Services

Most reviewed product and services
  • Rue La La Customer Care (54 reviews)
  • Rue La La Shipping Service (34 reviews)
  • Rue La La Subscription (3 reviews)
  • Nordstrom Rack Shipping Service (68 reviews)
  • Nordstrom Rack Customer Care (36 reviews)
  • Nordstrom Rack Manager (7 reviews)