PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nordstrom Rack and Rue La La as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nordstrom Rack
Rue La La

Nordstrom Rack and Rue La La Overview

Total reviews
230
210
Company responses
0
0
Issues resolved
3
2

Nordstrom Rack and Rue La La Consumer Ratings

Rank
487 out of 2055 in Footwear and Clothing category
218 out of 3075 in E-commerce category
Customer service
394 in category
168 in category
Delivery Service
379 in category
174 in category
Product or Service Quality
235 in category
223 in category
Website
510 in category
297 in category

Nordstrom Rack and Rue La La Rating Details

Customer service
1.3 (105 reviews)
2.1 (75 reviews)
Reviewer's quote

...Not only is the customer service a joke but the return policy is not acceptable. I ordered over $100 for free shipping and I will not pay shipping to correct YOUR MISTAKE. I will attach the pictures of what I ordered and what I received...

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...I wiil wait on refund and order elsewhere who has better customer service..

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Delivery Service
1.7 (81 reviews)
2.4 (58 reviews)
Reviewer's quote

...I personally witnessed the postal service pick up the package. I believe they received the return but are reluctant to give refund and/or store credit. Extremely disappointed in Nordstrom Rack for doing business this way..

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I please order two sunglasses different delivery date and it went to the wrong address my neighbors address he was nice enough to bring it to me..

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Product or Service Quality
2.1 (81 reviews)
2.3 (58 reviews)
Reviewer's quote

...to remove an item from your website once it is no longer available and then to send me an email with a thin apology, this is extremely poor customer service. In light of this experience I will no longer do business with your company and would ask that you remove me from your mailing...

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Excellent service! The lady I spoke to was very kind and worked hard to help me get a big order of watches for groomsmen gifts done..

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Website
2 (79 reviews)
2.7 (60 reviews)
Reviewer's quote

I misread the website and I really need my package to get here quicker is there a way?..

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Woke up to $1250 worth of fraudulently charged items from this website..

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Nordstrom Rack and Rue La La Pros and Cons

Pros
  • Quality
  • Discounts
  • Range of products
  • Variety of items
  • Good prices
  • Prices
Cons
  • Customer service
  • Unhelpful customer service
  • Items not shipped
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service

Nordstrom Rack and Rue La La Most Positive Reviews

Top rated reviews
5

Nordstrom Rack, Hawthorne Blvd, Redondo Beach CA.
I still can't believe how rude the clerk was.
I went to the podium...

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5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

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5

My shopping experience at Norstrom Rack was a very positive experience due to the cashier named (Grace) her name was...

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5

Great customer service - quick response and action. Thank you.

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Nordstrom Rack and Rue La La Most Critical Reviews

Lowest rated reviews
1

I order a pair of athletic shoes from Nordstrom Rack online on October 8, 2015. With shipping and tax the grand total...

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1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

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1



Can't believe Nordstrom (Nordstrom Rack) is associated with HauteLook. Horrible experience in regards to item fulf...

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1

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then...

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Nordstrom Rack and Rue La La Latest Reviews

Recent published reviews
1.2

Returned 2 items via USPS on 6/3/20. I inquired on 7/15/20 to find out they never received the merchandise. I...

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1

My order for my sunglasses was sked for delivery this Friday and I see that this order is now sked for Aug 21st.
This is...

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5

My ordered was not delivered

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No votes

I hace a complaint about my refund

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Nordstrom Rack and Rue La La Products and Services

Most reviewed product and services
  • Nordstrom Rack Shipping Service (66 reviews)
  • Nordstrom Rack Customer Care (36 reviews)
  • Nordstrom Rack Manager (7 reviews)
  • Rue La La Customer Care (54 reviews)
  • Rue La La Shipping Service (35 reviews)
  • Rue La La Subscription (3 reviews)