PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nordstrom Rack and Rue La La as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nordstrom Rack
Rue La La

Nordstrom Rack and Rue La La Overview

Total reviews
141
168
Company responses
0
0
Issues resolved
2
2

Rue La La was first mentioned on PissedConsumer on Mar 12, 2012 and since then this brand received 168 reviews. It is 27 reviews more than Nordstrom Rack received since Jul 13, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Nordstrom Rack customer support team and Rue La La customer service.

Nordstrom Rack and Rue La La Consumer Ratings

Rank
422 out of 4568 in E-commerce category
241 out of 4568 in E-commerce category
Customer service
346 in category
198 in category
Exchange, Refund and Cancellation Policy
221 in category
185 in category
Advertised vs Delivered
208 in category
121 in category

According to consumer ratings and reviews, Rue La La ranks 181 points higher in the E-commerce category than Nordstrom Rack. People gave Nordstrom Rack 1.3 stars for Customer service criterion in E-commerce category and it is 756 points higher than the worst rated brand in this category. At the same time, Rue La La was rated 2 stars for Customer service criterion in this category and it is 904 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rue La La has a higher rating than Nordstrom Rack. Regarding Advertised vs Delivered criterion, consumers gave Nordstrom Rack 1.8 stars and it is 81% greater than other in category. Rue La La however was rated 2.4 stars and it is 89% greater than other in category.

Nordstrom Rack and Rue La La Rating Details

Customer service
1.3 (70 reviews)
2 (63 reviews)
Reviewer's quote

I just called the customer service number provided, the recording says the hours are from 5AM to 10p. m. , yet the recording is saying they are Closed, im clearly calling during the time they say they should be open..

Sherri

...I call Customer service they say they email but I didn’t receive nothing Anyway I speak to the supervisor ,she told him they give me a $20 credit for shipping that’s terrible, to the owner please read it..

PissedConsumer1721351
Exchange, Refund and Cancellation Policy
1.7 (53 reviews)
2 (51 reviews)
Reviewer's quote

So if anybody has worn their shoes even once and they break well then your out luck because they will not give you any sort of refund wether it be store credit or cash. We were completely turned away with no remorse and will never be returning to Nordstrom rack in the Warwick Mall! Wish I could put...

Alexis M

I need to order but having trouble getting into my account

Rifka
Product or Service Quality
2 (51 reviews)
2 (48 reviews)
Reviewer's quote

I bought a $100 pair of sandals that broke the first time worn so I took them in to return 3DAYS after purchase but did not have my receipt because I wore them. They could not find my purchase in their system and hinted that I did not buy them. THEY HAVE THE NORDSTROM RACK TAG ON THE BOX AND THEY...

Mackenzie S

...I emailed them on Jan 31 to state my frustration with their customer service AND they have not even responded to that..

VIERAH H

Nordstrom Rack and Rue La La Pros and Cons

Pros
  • Discounts
  • Range of products
  • Quality
  • Variety of items
  • Good prices
  • Great products
Cons
  • Customer service
  • Unhelpful customer service
  • That i did not get my products and was refused a refund
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service

Nordstrom Rack and Rue La La Most Positive Reviews

Top rated reviews
5

Nordstrom Rack, Hawthorne Blvd, Redondo Beach CA.
I still can't believe how rude the clerk was.
I went to the podium...

5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

Nordstrom Rack and Rue La La Most Critical Reviews

Lowest rated reviews
1

I order a pair of athletic shoes from Nordstrom Rack online on October 8, 2015. With shipping and tax the grand total...

1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

Nordstrom Rack and Rue La La Latest Reviews

Recent published reviews

I haven’t received my ugg boots
Are they on the way?

Read all 141 reviews
1

I ordered a pair of boots and returned a half hour after receiving. I couldn’t get my foot into them. I have been...

Read all 168 reviews

Nordstrom Rack and Rue La La Products and Services

Most reviewed product and services
  • Nordstrom Rack Shipping Service (34 reviews)
  • Nordstrom Rack Customer Care (26 reviews)
  • Nordstrom Rack Manager (3 reviews)
  • Rue La La Customer Care (48 reviews)
  • Rue La La Shipping Service (34 reviews)
  • Rue La La Subscription (2 reviews)