PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Total Gym and NordicTrack as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Total Gym
NordicTrack

Total Gym and NordicTrack Overview

Total reviews
63
468
Company responses
0
0
Issues resolved
0
5

Total Gym and NordicTrack Consumer Ratings

Rank
20 out of 246 in Sport Equipment and Accessories category
51 out of 246 in Sport Equipment and Accessories category
Customer service
23 in category
42 in category
Advertised vs Delivered
9 in category
31 in category
Value for money
26 in category
44 in category
Website
27 in category
41 in category

Total Gym and NordicTrack Rating Details

Customer service
1.7 (22 reviews)
1.1 (194 reviews)
Reviewer's quote

...Can't get a return call are a address to return customer service not good at all..

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...Both times, Nordic Track Customer Service misdiagnosed the problem, so when the tech came out he couldn't fix it. Both times, the correct part had to be ordered. Average time from break down to fix was 4-5 weeks...

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Advertised vs Delivered
2.7 (18 reviews)
1.5 (119 reviews)
Reviewer's quote

Extension on pymts bc of covid 19 and never hooked up bc no video or instructions talks about a video we don't have it.

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I called my local delivery hub (Ryder) where it was being delivered to but they have not received it. They told me that they had it scheduled to deliver with them on 7/2/2020. They told me to reach Nordictrack since they may need to send a replacement and file a lost package claim with the shipping...

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Value for money
2.2 (18 reviews)
1.5 (135 reviews)
Reviewer's quote

This is the second Total Gym we have owned and we are completely pissed off. The inferior quality of the QVC model is a disgrace. We can't even us this equipment, it is just gathering dust. I have tried sending emails but I never get a response. The customer service hours are absurd. Mon-Thurs,...

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...and return the product which is within my right! I would actually like to keep the unit but if it has never been used and can't be used Ill just get my money back and buy from a more reliable company . I'm sorry you are having so much difficulties So I sent this after being told on 7/23 the defective part the console would be overnighted - That didn't happen but at the end of the day after waiting over another week for the part I eagerly replaced the console and guess what ? The same damn Problem I will give the company one last time to fix this problem but please keep in mind I have been waiting a...

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Website
2.4 (17 reviews)
2 (149 reviews)
Reviewer's quote

Iam I'll and cant use it and now husband lossed his job cant afford it now

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...the chat feature on the website does NOT work ever...

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Total Gym and NordicTrack Pros and Cons

Pros
  • Being able to exercise at home
  • Fast shipping
  • Good orkout
  • Easy ordering
  • Originally it worked great and we had no complaints
  • Life before buying this treadmill
Cons
  • Very poor costomer service
  • Customer service
  • Defective assembly of equipment
  • Customer service
  • Icon poor customer service
  • Worst customer service

Total Gym and NordicTrack Most Positive Reviews

Top rated reviews
5

I was working out and my cable snaped not by fault of mine , it is not a smooth cut the wires ripped apart, im only a 12...

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4.9

Very responsive company. Responded to all my questions which resulted in me making a purchase! Also, NordicTrack gives...

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5

No problems with this company.. Specs are given online before you order.. You know the size and weight ... I use my gym...

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4

a few days back I have read NordicTrack C 1650 review at...

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Total Gym and NordicTrack Most Critical Reviews

Lowest rated reviews
1

Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double...

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1

Nordictrack treadmill company promising free delivery. What they do not tell you is that they can only deliver on...

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1

I was told over the phone this company would give me my money back no questions asked if I wished to return it before...

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1

Here is the letter/email I sent to Nordic Track

Dear Nordic Track / ICON Health and Fitness

I thought I would give you...

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Total Gym and NordicTrack Latest Reviews

Recent published reviews
No votes

I need to get a hold of billing,I am not trying to to send it back,I took a fall on it and I broke a rib in my upper...

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No votes

Treadmill was finally delivered on Monday, August 10th.

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1

changing payment method no answer from any one.

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No votes

no response to my request of a email owners manual

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Total Gym and NordicTrack Products and Services

Most reviewed product and services
  • Total Gym Customer Care (10 reviews)
  • Total Gym Exerciser (8 reviews)
  • Total Gym Rower (2 reviews)
  • Nordictrack Treadmill (122 reviews)
  • Nordictrack Customer Care (41 reviews)
  • Nordictrack Elliptical (36 reviews)