PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NordicTrack and Total Gym as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NordicTrack
Total Gym

NordicTrack and Total Gym Overview

Total reviews 486 62
Company responses 0 0
Issues resolved 6 0

NordicTrack and Total Gym Consumer Ratings

Rank
56 out of 251 in Sport Equipment and Accessories category
22 out of 251 in Sport Equipment and Accessories category
Customer service
47 in category
27 in category
Website
43 in category
31 in category
Exchange, Refund and Cancellation Policy
40 in category
12 in category
Product or Service Quality
39 in category
15 in category

NordicTrack and Total Gym Rating Details

Customer service
1.1 (210 reviews)
1.6 (21 reviews)
Reviewer's quote

...inally, on September 1st, they decided that they were going to send me a replacement and a free 1 year warranty after transferring me 1,000 different times to customer service reps who had no idea what was going on. When asked about expedited shipping since it had already been a month and was already paying on they ...

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...Can't get a return call are a address to return customer service not good at all..

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Website
1.9 (161 reviews)
2.4 (18 reviews)
Reviewer's quote

...They're website says they close at 6pm MST. I now see all these reviews I wish I would've seen before placing the order! I completely understand the delays due to Covid and have been more than patient but for them not to take care of a MISSING PACKAGE is unacceptable!..

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Requested a replacement to the damaged part, never heard from Total Gym.

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Exchange, Refund and Cancellation Policy
1.2 (154 reviews)
2.3 (12 reviews)
Reviewer's quote

...Cant reach anyone to come pick this up and refund my money. Very disappointed in this company and their customer service..

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Extension on pymts bc of covid 19 and never hooked up bc no video or instructions talks about a video we don't have it.

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Product or Service Quality
1.4 (150 reviews)
2.4 (15 reviews)
Reviewer's quote

I informed me that she was quite disgusted with the lack of support from customer service and she patched me through to someone that she believed could help. She even stayed on the line with me until I was connected. Once I was connected I explained the situation and I was told it's most likely the...

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I want to pay the balance for my total gym, but I can not reach the customer service department, what do I do?..

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NordicTrack and Total Gym Pros and Cons

Pros
  • Easy ordering
  • Originally it worked great and we had no complaints
  • Life before buying this treadmill
  • Being able to exercise at home
  • Fast shipping
  • Good orkout
Cons
  • Customer service
  • Icon poor customer service
  • Customer service response time
  • Very poor costomer service
  • Customer service
  • Defective assembly of equipment

NordicTrack and Total Gym Most Positive Reviews

Top rated reviews
4.9

Very responsive company. Responded to all my questions which resulted in me making a purchase! Also, NordicTrack gives...

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5

I was working out and my cable snaped not by fault of mine , it is not a smooth cut the wires ripped apart, im only a 12...

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4

a few days back I have read NordicTrack C 1650 review at...

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5

No problems with this company.. Specs are given online before you order.. You know the size and weight ... I use my gym...

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NordicTrack and Total Gym Most Critical Reviews

Lowest rated reviews
1

Nordictrack treadmill company promising free delivery. What they do not tell you is that they can only deliver on...

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1

Well l ordered my total gym machine @$829. But they arec charging me on my credit also they want me to pay double...

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1

Here is the letter/email I sent to Nordic Track

Dear Nordic Track / ICON Health and Fitness

I thought I would give you...

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1

I was told over the phone this company would give me my money back no questions asked if I wished to return it before...

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NordicTrack and Total Gym Latest Reviews

Recent published reviews
No votes

Spent $3500 on the commercial X22i treadmill for my wife for her birthday. Sent with the wrong parts and the belt...

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2.4

Requested a replacement to the damaged part, never heard from Total Gym.

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1

I ordered the S15i on the first of August. That order got lost and nobody, NordicTrack nor the carriers that they use...

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No votes

I need to get a hold of billing,I am not trying to to send it back,I took a fall on it and I broke a rib in my upper...

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NordicTrack and Total Gym Products and Services

Most reviewed product and services
  • Nordictrack Treadmill (124 reviews)
  • Nordictrack Customer Care (42 reviews)
  • Nordictrack Elliptical (37 reviews)
  • Total Gym Customer Care (10 reviews)
  • Total Gym Exerciser (8 reviews)
  • Total Gym Home Gym Exerciser (2 reviews)