PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NordicTrack and ProForm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NordicTrack
Has Verified Representatives
1.5
ProForm
Has Verified Representatives
1.5
NordicTrack
ProForm

NordicTrack and ProForm Overview

Total reviews 558 148
Company responses 4 1
Issues resolved 7 1

NordicTrack and ProForm Consumer Ratings

Rank
74 out of 295 in Sport Equipment and Accessories category
76 out of 295 in Sport Equipment and Accessories category
Customer service
49 in category
No votes
Exchange, Refund and Cancellation Policy
45 in category
No votes
Website
53 in category
No votes
Product or Service Quality
45 in category
No votes

NordicTrack and ProForm Rating Details

Customer service
1.2 (253 reviews)
No votes
Reviewer's quote

...After nearly 3 hours on the phone with customer service, I was told the part was ordered. After 2 weeks of waiting, I found out the part was never ordered. The part was finally ordered and after waiting another week, I was told it will be another 3 - 4 weeks before I get the part...

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Customer service ensured me a two-week delivery starting on 20 Mar 2021 to receive the new console. So far I have experienced several excuses on the status of the order and why I have not received my part. Now, I have been told the order was placed on back order as of 13 Apr 2021, and I will have...

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Exchange, Refund and Cancellation Policy
1.2 (188 reviews)
No votes
Reviewer's quote

To even get through to customer service, or refunds, or any department takes 1-2 hours, if you're lucky. I was literally on hold for 3 1/2 hours to inquire about my refund that they never processed and still didn't get any help and had to dispute with my credit card company. If you haven't...

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...00 for cancellation because so they said it was shipped out but all this time money $1300. 00 was showing up in my account. Then it will not appear again no communication on delivery...

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Website
2 (186 reviews)
No votes
Reviewer's quote

-Sunday, February 7th: Order the Nordictrack Exp10i treadmill (website says it will ship in 1-3 business days). Order a more expensive treadmill ($400!) because the model I'd wanted to get wouldn't ship until February 25th.-Friday, February 12th: It's been 4 business days so I call to check in and...

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...Proform should be ashamed in the way they treat people who purchase a treadmill from their website. I would not recommend proform or this machine to anyone. It is poorly made, poor quality and even worst customer service...

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Product or Service Quality
1.3 (182 reviews)
No votes
Reviewer's quote

...Awful customer service. iFit is also a nightmare. Icon Fitness that owns these companies has turned them into complete garbage..

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...What kind of service is this, its a same issue I had before the warranty expired and my warranty expired because they were delaying shipping parts in purpose. They dont want to help without me paying them parts and labor money. They are garbage...

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NordicTrack and ProForm Pros and Cons

Pros
  • Easy ordering
  • Originally it worked great and we had no complaints
  • Long waits on phone
  • Dont know still broken after all this time no chance to eval
  • No pro only con they just want you buy new bike only
  • Looks nice
Cons
  • Customer service
  • Icon poor customer service
  • Worst customer service
  • Worst customer service
  • Very poor customer service
  • Terrible customer service

NordicTrack and ProForm Most Positive Reviews

Top rated reviews
4.9

Very responsive company. Responded to all my questions which resulted in me making a purchase! Also, NordicTrack gives...

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4.2

Rode yesterday from level 1-14. Today the bike is stuck on level 14

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4.1

According to the website, my treadmill should have been here in about 15-20 days after I placed the order. It was here i...

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4.2

I installed a new router and my treadmill was having trouble connecting to the Wi-Fi. I went to support.iFit.com and...

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NordicTrack and ProForm Most Critical Reviews

Lowest rated reviews
1

Nordictrack treadmill company promising free delivery. What they do not tell you is that they can only deliver on...

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1

On Friday, November 27, 2015 I called Proform and spoke to one of their sales representatives named Jake to order a...

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1

Here is the letter/email I sent to Nordic Track

Dear Nordic Track / ICON Health and Fitness

I thought I would give you som...

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1

I have being very disappointed of my purchase. this elliptical works pretty bad. the ROCKING is insane. we tried in diff...

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NordicTrack and ProForm Latest Reviews

Recent published reviews
2.3

Delivery of the product ridiculously slow. I ordered a month ago. It was shipped two weeks ago. I've been tracking the...

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No votes

Bought from Costco. Screen went blank. Changed battery and screen display does not work. Shows HELLO only

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2.6

Ordered a new V25 Recumbent bike ..it arrived with NO assembly parts hardware or instructions. After two weeks, I've...

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No votes

I have been wanting a spin bike for a while and went with the ProForm Pro C22 bike and I love it. Im very impressed...

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