PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NordicTrack and ProForm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NordicTrack
ProForm

NordicTrack and ProForm Overview

Total reviews
468
63
Company responses
0
0
Issues resolved
5
0

NordicTrack and ProForm Consumer Ratings

Rank
51 out of 246 in Sport Equipment and Accessories category
64 out of 246 in Sport Equipment and Accessories category
Customer service
42 in category
36 in category
Website
41 in category
54 in category
Exchange, Refund and Cancellation Policy
36 in category
46 in category
Product or Service Quality
37 in category
50 in category

NordicTrack and ProForm Rating Details

Customer service
1.1 (194 reviews)
1.2 (39 reviews)
Reviewer's quote

...Both times, Nordic Track Customer Service misdiagnosed the problem, so when the tech came out he couldn't fix it. Both times, the correct part had to be ordered. Average time from break down to fix was 4-5 weeks...

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...Customer Service is NON EXISTENT, as we have spent over 7 hours in total on hold, and for rude reps to either hang up on us, or tell us WE must pay a $250 shipping fee. WHAT A JOKE, DO NOT WASTE YOUR TIME WITH THIS JOKE OF A COMPANY !! Managers refuse to get on a call..

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Website
2 (149 reviews)
1.2 (25 reviews)
Reviewer's quote

...They're website says they close at 6pm MST. I now see all these reviews I wish I would've seen before placing the order! I completely understand the delays due to Covid and have been more than patient but for them not to take care of a MISSING PACKAGE is unacceptable!..

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...Proform should be ashamed in the way they treat people who purchase a treadmill from their website. I would not recommend proform or this machine to anyone. It is poorly made, poor quality and even worst customer service...

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Exchange, Refund and Cancellation Policy
1.2 (138 reviews)
1 (27 reviews)
Reviewer's quote

...I just want a refund..

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This is unacceptable and I would like a full refund for the bike with no restocking fee as it is DEFECTIVE. I can't get ahold of anyone via phone and chat keeps sending me to different places. I ordered this 2 months ago and still have not been able to use and there is NO WAY I will be paying $250...

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Product or Service Quality
1.4 (135 reviews)
1 (30 reviews)
Reviewer's quote

...I still had a high noise also I have an up and down switch on the right arm of the seat which is not working I called their service department 10 days ago talked one of the service rep. She said repair person was going to call me 3 to 5 days. I did not hear from anybody...

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...And after they went through quality control, one would be assigned and sent. As a courtesy, I was given 10% off the price of the Exercise Bike. I was told on March 17 that the bike was shipping...

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NordicTrack and ProForm Pros and Cons

Pros
  • Easy ordering
  • Originally it worked great and we had no complaints
  • Life before buying this treadmill
  • Dont know still broken after all this time no chance to eval
  • No pro only con they just want you buy new bike only
  • In the beginning worked well
Cons
  • Customer service
  • Icon poor customer service
  • Worst customer service
  • Very poor customer service
  • Worst customer service
  • Service

NordicTrack and ProForm Most Positive Reviews

Top rated reviews
4.9

Very responsive company. Responded to all my questions which resulted in me making a purchase! Also, NordicTrack gives...

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No votes
4

a few days back I have read NordicTrack C 1650 review at...

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No votes

NordicTrack and ProForm Most Critical Reviews

Lowest rated reviews
1

Nordictrack treadmill company promising free delivery. What they do not tell you is that they can only deliver on...

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1

On Friday, November 27, 2015 I called Proform and spoke to one of their sales representatives named Jake to order a...

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1

Here is the letter/email I sent to Nordic Track

Dear Nordic Track / ICON Health and Fitness

I thought I would give you...

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1

I have being very disappointed of my purchase. this elliptical works pretty bad. the ROCKING is insane. we tried in diff...

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NordicTrack and ProForm Latest Reviews

Recent published reviews
No votes

Treadmill was finally delivered on Monday, August 10th.

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1

Proform treadmill ordered July 1, promised delivery July 31. Ryder, their "delivery company calls day of delivery to sta...

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No votes

no response to my request of a email owners manual

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No votes

My proform2000 treadmill was delivered and assembled, all was well. I moved and needed to get the machine apart so that...

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NordicTrack and ProForm Products and Services

Most reviewed product and services
  • Nordictrack Treadmill (122 reviews)
  • Nordictrack Customer Care (41 reviews)
  • Nordictrack Elliptical (36 reviews)
  • Proform Treadmill (17 reviews)
  • Proform Customer Care (7 reviews)
  • Proform Elliptical (6 reviews)