PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NordicTrack and ProForm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NordicTrack
Has Verified Representatives
1.7
ProForm
Has Verified Representatives
1.8
NordicTrack
ProForm

NordicTrack and ProForm Overview

Total reviews 603 179
Company responses 43 22
Issues resolved 7 1

NordicTrack and ProForm Consumer Ratings

Rank
67 out of 347 in Sport Equipment and Accessories category
56 out of 347 in Sport Equipment and Accessories category
Customer service
No votes
38 in category
Website
No votes
68 in category
Exchange, Refund and Cancellation Policy
No votes
44 in category
Product or Service Quality
No votes
45 in category

NordicTrack and ProForm Rating Details

Customer service
No votes
1.5 (95 reviews)
Reviewer's quote

...Customer service failed for this company. I guess they figured I waited so long I would just take it and try to do it myself. Shame on you...

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...I had a few questions about it before purchasing and the customer service was very helpful and knowledgeable. I was assisted swiftly. Proform has made losing weight so much easier...

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Website
No votes
1.8 (78 reviews)
Reviewer's quote

-Sunday, February 7th: Order the Nordictrack Exp10i treadmill (website says it will ship in 1-3 business days). Order a more expensive treadmill ($400!) because the model I'd wanted to get wouldn't ship until February 25th.-Friday, February 12th: It's been 4 business days so I call to check in and...

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Ridiculous company, showed on website the elliptical i wanted was in stock, estimated ship out date was 7/22, its 8/2 now, they are telling me they don't have it in stock and doens't have an ETA on when the item will be re-stocked. I placed my order and signed up for the ifit program, credit was...

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Exchange, Refund and Cancellation Policy
No votes
1.4 (73 reviews)
Reviewer's quote

...I did my honest opinion in exchange to get this product free..

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...Very easy to put together only 1 person needed and less than an hour and it was ready to start exercises! I received a discounted product in exchange for my honest and unbiased opinion..

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Product or Service Quality
No votes
1.7 (81 reviews)
Reviewer's quote

...* I received this product at a reduced price for my honest feedback..

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First and foremost, I would like to take this opportunity to express my high satisfaction with customer service. This is the backbone of a company and I can attest to receiving excellent customer service. Every representative has been patient and professional...

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NordicTrack and ProForm Pros and Cons

Pros
  • Easy ordering
  • Originally it worked great and we had no complaints
  • Long waits on phone
  • Dont know still broken after all this time no chance to eval
  • No pro only con they just want you buy new bike only
  • Are all nulified by the cons
Cons
  • Customer service
  • Icon poor customer service
  • Worst customer service
  • Worst customer service
  • Very poor customer service
  • Difficult to get through on customer service line

NordicTrack and ProForm Most Positive Reviews

Top rated reviews
5

I called customer service once I got my bike put together to help me set up the ifit program and they were so helpful. T...

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5

Really helpful customer service! I was having a bit of difficulty putting on a final piece of my Proform elliptical and...

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5

This treadmill is awesome! It is very well made and was relatively easy to set up. It is very heavy, so it takes 2 or 3...

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5

Been watching Proform commercials for awhile now and really liked what they offered. Item shipped and arrived quickly....

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NordicTrack and ProForm Most Critical Reviews

Lowest rated reviews
1

Nordictrack treadmill company promising free delivery. What they do not tell you is that they can only deliver on...

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1

On Friday, November 27, 2015 I called Proform and spoke to one of their sales representatives named Jake to order a...

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1

Here is the letter/email I sent to Nordic Track

Dear Nordic Track / ICON Health and Fitness

I thought I would give you som...

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1

I have being very disappointed of my purchase. this elliptical works pretty bad. the ROCKING is insane. we tried in diff...

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NordicTrack and ProForm Latest Reviews

Recent published reviews
5

My treadmill was delivered to me pretty quickly. The directions were clear and easy to follow and it was pretty simple...

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No votes

I wanted our new ProForm delivered to my work since that is where I plan on using it. I was just told that wasn't possib...

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5

This product arrived fairly quickly. Setting up was fairly easy the directions were easy to read. Setting up this...

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No votes

I purchased a proform treadmill 6 months ago, just opened the box on Saturday. I didn't have a manual and items were mis...

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