PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NordicTrack and Peloton as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NordicTrack
Peloton

NordicTrack and Peloton Overview

Total reviews 488 4
Company responses 0 0
Issues resolved 6 0

NordicTrack and Peloton Consumer Ratings

Rank
56 out of 252 in Sport Equipment and Accessories category
16 out of 252 in Sport Equipment and Accessories category
Customer service
47 in category
9 in category
Website
43 in category
20 in category
Exchange, Refund and Cancellation Policy
40 in category
8 in category
Product or Service Quality
39 in category
10 in category

NordicTrack and Peloton Rating Details

Customer service
1.1 (212 reviews)
3 (2 reviews)
Reviewer's quote

After 25 days of use, the Treadmill belt stopped working and I could not get hold of anyone on customer service to assist me with the issue, it was long wait time over the phone until finally on Monday, after over one hour of being on hold on the phone with customer service, they told me that the...

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UPDATE: after a few email exchanges with their customer service managers I was given a repair appointment for in-house. They came on time as promised this week. Replaced the bad sensor and a few other parts just to be thorough...

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Website
1.9 (161 reviews)
3 (2 reviews)
Reviewer's quote

...They're website says they close at 6pm MST. I now see all these reviews I wish I would've seen before placing the order! I completely understand the delays due to Covid and have been more than patient but for them not to take care of a MISSING PACKAGE is unacceptable!..

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Cant get shoe outside of clip

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Exchange, Refund and Cancellation Policy
1.2 (155 reviews)
3 (2 reviews)
Reviewer's quote

...Cant reach anyone to come pick this up and refund my money. Very disappointed in this company and their customer service..

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No items

Product or Service Quality
1.4 (151 reviews)
3 (2 reviews)
Reviewer's quote

I informed me that she was quite disgusted with the lack of support from customer service and she patched me through to someone that she believed could help. She even stayed on the line with me until I was connected. Once I was connected I explained the situation and I was told it's most likely the...

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No items

NordicTrack and Peloton Pros and Cons

Pros
  • Easy ordering
  • Originally it worked great and we had no complaints
  • Life before buying this treadmill
  • You can ride with your friends from your own home and compete
  • Keeps a register of your personal growth
  • Great music
Cons
  • Customer service
  • Icon poor customer service
  • Customer service response time
  • Quality is that of a much cheaper bike
  • Most expensive bike on the market
  • Its a constant reminder that i was scammed

NordicTrack and Peloton Most Positive Reviews

Top rated reviews
4.9

Very responsive company. Responded to all my questions which resulted in me making a purchase! Also, NordicTrack gives...

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4.5

Cant get shoe outside of clip

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4

a few days back I have read NordicTrack C 1650 review at...

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No votes

NordicTrack and Peloton Most Critical Reviews

Lowest rated reviews
1

Nordictrack treadmill company promising free delivery. What they do not tell you is that they can only deliver on...

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1

UPDATE: after a few email exchanges with their customer service managers I was given a repair appointment for in-house....

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1

Here is the letter/email I sent to Nordic Track

Dear Nordic Track / ICON Health and Fitness

I thought I would give you...

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No votes

NordicTrack and Peloton Latest Reviews

Recent published reviews
1

Spent $4300 on the x22i with the extended warranty and 3 year iFit membership. Machine worked 2 months and is now...

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No votes

My husband and I just left your peloton store at Sherway Gardens Toronto. We both have a medical condition and we cannot...

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1

I purchased the Treadmill on 10/July/2020, and I was told it will take up to 14 days to deliver since it was delivering...

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No votes

The commercials are getting so annoying they come on every commercial break the woman getting the peloton for Christmas...

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NordicTrack and Peloton Products and Services

Most reviewed product and services
  • Nordictrack Treadmill (124 reviews)
  • Nordictrack Customer Care (42 reviews)
  • Nordictrack Elliptical (37 reviews)