PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Njoy and SMOK as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Njoy
SMOK

Njoy and SMOK Overview

Total reviews 104 526
Company responses 52 0
Issues resolved 1 0

Njoy and SMOK Consumer Ratings

Rank
30 out of 236 in Cigarettes and Tobacco category
46 out of 236 in Cigarettes and Tobacco category
Discounts and Special Offers
35 in category
41 in category
Value for money
41 in category
48 in category
Product or Service Quality
38 in category
46 in category
Price Affordability
22 in category
46 in category

Njoy and SMOK Rating Details

Discounts and Special Offers
2 (55 reviews)
1.9 (256 reviews)
Reviewer's quote

It literally charged the other night I tried putting it on this morning and it won't light up or anything. Any angle I put it, it won't charge I'm pretty mad I spent $30 on this! for it to not even last a month ! Help me out I have the box for it but lost the receipt

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Pissed purchased 2 Trinity Alpha's and both stopped working. cannot get a call back or email. I have emailed them 3 times also left message on voice mail

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Value for money
2.3 (55 reviews)
2 (280 reviews)
Reviewer's quote

...Not worth the money at all if they keep breaking for no reason..

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...How much money is this going to cost you exactly?..

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Product or Service Quality
2.1 (53 reviews)
1.7 (282 reviews)
Reviewer's quote

This is at least the fourth time Ive purchased a daily only to find the battery dead upon opening, I dont save receipts because I never expected this, its as if they are old and the batteries just given out, Very frustrating and expensive, I like the product but this keeps happening..

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...I have been emailing customer service numerous times and no response. I have receipts and would appreciate a call back. I have been back to were I purchased them and they say I must go through you...

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Price Affordability
3.1 (52 reviews)
2.5 (284 reviews)
Reviewer's quote

I just bought one two weeks ago and it already stopped working! It wasnt a huge deal when they were a dollar, but the price went back up to $25 so now Im out $25 plus the $10 for two horrible menthol pods! The menthol pods used to be good too! But when you blow out the smoke now theres a foul, a...

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...he sold 100's of the product (trinity alpha) and this never happened before he wouldn't even let me trade it for another product and pay the difference in price he never gave us a receipt, so I'm not even able to go on the website to fill out the form to send it back to get a replacement one due to the fact of not having a receipt. Smok customer service was very friendly and...

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Njoy and SMOK Pros and Cons

Pros
  • Cost
  • Size
  • Flavor and a good hit
  • How it worked initially
  • Appearence and color
  • Vape til it leaked
Cons
  • Its breaks easy
  • Cheap brakes easy
  • Quality
  • Customer service
  • Failed unit
  • Smoks customer service

Njoy and SMOK Most Positive Reviews

Top rated reviews
5

I have tried leaving cigarettes in my past and have failed every attempt, until now. I've used several different vape ty...

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5

i got this vap for valentines day and it has leaked out 3 of liquid I am no pleased at all, I would like a replacement...

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5

My Name is barbara norwood phone I am having a problem with my Ace the port is very loose and won't chargrge

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5

Yes i have been having promblems with my device.

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Njoy and SMOK Most Critical Reviews

Lowest rated reviews
1

They will *** over. I tried ordering twice.
The first time I ordered I had a coupon code that turned my 36$ order into...

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1

Bought a smok gx350 and it keeps going up to 350 watts by itself and switching off

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1

Well I bought a NJoy method and took two puffs. And than went to take a few more puffs. But than nothing came out.

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1

Roughly two weeks ago I purchased an alien mod from my local vape shop. I immediately had an issue with it. I took my...

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Njoy and SMOK Latest Reviews

Recent published reviews
1.5

So I purchased a njoy about a month ago. My njoy worked fine up until now, now it won't hit. The light comes on as if...

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1

Pissed purchased 2 Trinity Alpha's and both stopped working. cannot get a call back or email. I have emailed them 3...

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2

It literally charged the other night I tried putting it on this morning and it won't light up or anything. Any angle I...

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1.4

I have purchased 2 trinity Alpha's within the last 3 months and both have stopped working. I have been emailing...

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Njoy and SMOK Products and Services

Most reviewed product and services
  • Njoy Battery (21 reviews)
  • Njoy Vape Kit (16 reviews)
  • Njoy Shipping Service (8 reviews)
  • Smok Vape Kit (119 reviews)
  • Smok Customer Care (46 reviews)
  • Smok Box Mod (23 reviews)