PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ninja Van and Xpost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ninja Van
Xpost

Ninja Van and Xpost Overview

Total reviews 523 335
Company responses 0 0
Issues resolved 1 0

Ninja Van and Xpost Consumer Ratings

Rank
196 out of 1061 in Transportation and Logistics category
199 out of 1061 in Transportation and Logistics category
Customer service
113 in category
129 in category
Product or Service Quality
134 in category
140 in category
Reliability
101 in category
102 in category
Tracking Tool
106 in category
94 in category

Ninja Van and Xpost Rating Details

Customer service
1.4 (248 reviews)
1.3 (126 reviews)
Reviewer's quote

...How am I going to answer a phantom call ? The customer service hotline is bad. The agents make calls. They put you on hold and the line disconnects if it exceeds a few minutes...

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...Bobo kausap at tanga na walang silbe nagassist saken na customer service nila..

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Product or Service Quality
1.3 (235 reviews)
1.2 (113 reviews)
Reviewer's quote

Ninja Van service SUCK and TERRIBLE and HORRIBLE!!!!!!!! On first day, the driver msg me told me he couldn't make it and ask for deliver on the next day, and i thought it is forgettable they might be overwork, but the next day the guy didn't deliver the parcel again, and this time he doesn't even...

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...I tried to email the customer service but to no avail they dont even respond. Their hotline is non existent too. Looks like im gonna have to wait for uncertainty since i cant cancel my order...

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Reliability
1.3 (217 reviews)
1.3 (113 reviews)
Reviewer's quote

Hi, I agree... Repeatedly consistently I faced difficulties with the homegrown ninja van in failing to meet in terms of quality/reliability/safe handling for deliveries, flexibility in scheduling and any form of assurance in terms of customer service/support! Ninjavan has damaged my parcels more...

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I was expecting my delivery yesterday. I received a system message at 4:34 pm. However, nothing arrived. Upon tracking my order, at 5:00 pm, just 26 minutes after my order is out for delivery, it was marked as delivery failed due to consignee not available. i even texted the delivery rider but did...

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Tracking Tool
1.5 (207 reviews)
1.7 (113 reviews)
Reviewer's quote

...1)Courier delivery person did not come over but reported tracking that there is no people in premise. *** there is 2 ppl in house work from home RMCO period. 2)No attempt to sms or call...

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Good day! I would like to inquire regarding my parcel with tracking # 4439-6431-VMXE. Last activity was June 12. Estimated delivery given was june 16 yet order did not arrive...

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Ninja Van and Xpost Pros and Cons

Pros
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
  • Delivery staff
  • No pros
  • Pickup service
Cons
  • Customer service
  • Suck service
  • Not serious in their business
  • System is too slow and unreliable
  • Bad attitude of delivery man
  • Worst

Ninja Van and Xpost Most Positive Reviews

Top rated reviews
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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5

delivered fake item from gadgetgeeksphil located at clark pampanga angeles city pampanga

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5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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5

Items that i had received is incomplete , i try to reach the menstore but they are not responding , phone is ringing...

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Ninja Van and Xpost Most Critical Reviews

Lowest rated reviews
1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

UMORDER AKO NG ITEM GALING SHOPEE PERO ETONG COURIER NA TO LANG ANG AVAILABLE PERO WALANGHIYA NON ACCEPTANCE KAYA...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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1

my package is returned to the seller and put im unavailable when there is no delivery happened in the second attempt . t...

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Ninja Van and Xpost Latest Reviews

Recent published reviews
1

I don't recommend ninja van to other people.

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1

I was expecting my delivery yesterday. I received a system message at 4:34 pm. However, nothing arrived. Upon tracking...

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1

The worst courier service. I will never recommend. Pls stop your operation if you don't improve. Super delayed delivery.

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3.9

hi xpost ano na po nangyare ilang araaw na pero wala pa din pumipick up dito sa amin sa #6 villaflor nag aa la ninja...

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Ninja Van and Xpost Products and Services

Most reviewed product and services
  • Ninja Van Delivery Service (355 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Courier Delivery Service (15 reviews)
  • Xpost Delivery Service (132 reviews)
  • Xpost Pick Up Service (8 reviews)
  • Xpost Vehicle Driver (1 review)