PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ninja Van and Xpost as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ninja Van
Xpost

Ninja Van and Xpost Overview

Total reviews
504
333
Company responses
0
0
Issues resolved
1
0

Ninja Van and Xpost Consumer Ratings

Rank
185 out of 1032 in Transportation and Logistics category
188 out of 1032 in Transportation and Logistics category
Customer service
103 in category
128 in category
Product or Service Quality
127 in category
137 in category
Reliability
93 in category
96 in category
Tracking Tool
98 in category
90 in category

Ninja Van and Xpost Rating Details

Customer service
1.4 (235 reviews)
1.3 (123 reviews)
Reviewer's quote

...The customer service responded saying it was delivered to my address. Liars and crooks. Fake delivery report...

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...Bobo kausap at tanga na walang silbe nagassist saken na customer service nila..

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Product or Service Quality
1.3 (226 reviews)
1.2 (110 reviews)
Reviewer's quote

...Until I called their customer service, they say they don't have my address and promise to deliver the next day. What happened the next day? Nothing updated on their tracking site and when I called, again, they say no driver assigned for this parcel. It's been a week now..

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...I tried to email the customer service but to no avail they dont even respond. Their hotline is non existent too. Looks like im gonna have to wait for uncertainty since i cant cancel my order...

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Reliability
1.3 (209 reviews)
1.2 (110 reviews)
Reviewer's quote

Hi, I agree... Repeatedly consistently I faced difficulties with the homegrown ninja van in failing to meet in terms of quality/reliability/safe handling for deliveries, flexibility in scheduling and any form of assurance in terms of customer service/support! Ninjavan has damaged my parcels more...

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Good day! I would like to inquire regarding my parcel with tracking # 4439-6431-VMXE. Last activity was June 12. Estimated delivery given was june 16 yet order did not arrive. I have orders from China with the same date of order yet i received those items first even though its an overseas shipment....

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Tracking Tool
1.5 (198 reviews)
1.6 (110 reviews)
Reviewer's quote

Tracking number: SHP19090821352QYHC The Driver who delivered the package was very rude. We end up not getting the package. The driver already completed the order without us paying him yet...

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..."complain" why I did not leave my money to our office guard (my shipping address was my office location) when he arrived to supposedly deliver my item with tracking number 4031-9424-ACRW. He didn't even bother asking our guard to look for me to receive my item when in fact, I'm just inside our office, I told him he can't just expect for me to answer his phone call...

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Ninja Van and Xpost Pros and Cons

Pros
  • Im so confused as to why the courier would lie
  • I dont even what to like on your service
  • Parcel sometimes is arrogant
  • Delivery staff
  • Pickup service
  • No pros
Cons
  • Not serious in their business
  • Suck service
  • Poor reliability
  • System is too slow and unreliable
  • Bad attitude of delivery man
  • Worst

Ninja Van and Xpost Most Positive Reviews

Top rated reviews
5

Ang ganda naman po ng service nila eh lagi nga po naguupdate yung nagdedeliver sakin tatawag or magtetext siya kasi...

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5

delivered fake item from gadgetgeeksphil located at clark pampanga angeles city pampanga

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5

I just want to tell that the delivery was awesome and wonderful! because the shipper is kind! I think the delay of the...

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5

Items that i had received is incomplete , i try to reach the menstore but they are not responding , phone is ringing...

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Ninja Van and Xpost Most Critical Reviews

Lowest rated reviews
1

I called NinjaVan operator and arrange a timing for delivery on 4/11/17 and the operator said delivery will deliver...

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1

UMORDER AKO NG ITEM GALING SHOPEE PERO ETONG COURIER NA TO LANG ANG AVAILABLE PERO WALANGHIYA NON ACCEPTANCE KAYA...

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1

Ninjavan is such a disappointment! The worst ever!!! They are so incompetent and when I emailed them to ask about my...

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1

my package is returned to the seller and put im unavailable when there is no delivery happened in the second attempt . t...

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Ninja Van and Xpost Latest Reviews

Recent published reviews
2

Sobrang bagal niyo. lagpas na 1 month yung parcel ko di parin dumating, 3 weeks after ordering ko na kailangan pero...

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1

nanghingi saken ng history ng chat sa shopee kaso walang sinend saken shopee so hindi prinocess complaint ko.
Bobo kausap...

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1

Today Ninja Van gave me a heart attack. First I received an email saying my items were delivered. No one showed up at...

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1

Too much time to wait. I ordered item on Shopee only in NCR and the Courier is Xpost. 2days after that i ordered item...

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Ninja Van and Xpost Products and Services

Most reviewed product and services
  • Ninja Van Delivery Service (349 reviews)
  • Ninja Van Vehicle Driver (76 reviews)
  • Ninja Van Pick Up Service (14 reviews)
  • Xpost Delivery Service (133 reviews)
  • Xpost Pick Up Service (7 reviews)
  • Xpost Vehicle Driver (1 review)