PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has Verified Representatives
2.7
Vivint

Vivint

1.8
Night Owl
Vivint

Night Owl and Vivint Overview

Total reviews
324
699
Company responses
204
174
Issues resolved
0
3

Night Owl and Vivint Consumer Ratings

Rank
21 out of 236 in Security and Protection Services category
47 out of 236 in Security and Protection Services category
Reliability
36 in category
47 in category
Value for money
20 in category
57 in category
Customer service
29 in category
49 in category
Product or Service Quality
36 in category
55 in category

Night Owl and Vivint Rating Details

Reliability
1.8 (134 reviews)
1.5 (239 reviews)
Reviewer's quote

Hello, as a client I am frustrated with this negotiation with Night owl, after several calls with different agents they decided that they would send me a new DVR since it had problems, that it would arrive as soon as possible and I would send mine back, until there we were fine, it turns out that...

Read full review

Equipment and Application:You get some good hardware for signing up and a very nice application to tie everything together.Installation: Pretty painless.Customer Service: None existent.Billing and Pricing: Pure robbery.Result: If you have the money to spend $100/month for a home system, then do...

Read full review
Value for money
2.2 (133 reviews)
1.4 (237 reviews)
Reviewer's quote

My ten-month-old system doesn't work and after waiting 2 hours on hold for a tech assistant who does not speak English. I was told that a level two assistant would call me back - on seven different occasions - but they didn't say whether it would be within my lifetime. I have not received a return...

Read full review

...I told him to cancel my service and refund my money. This was the worse security company I have ever had..

Read full review
Customer service
1.7 (130 reviews)
1.2 (291 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

Read full review

...The customer service people will not tell you the truth. It is a long story, so I won't bore you but it hasn't been a good experience. Do NOT do business with this company..

Read full review
Product or Service Quality
1.8 (130 reviews)
1.5 (263 reviews)
Reviewer's quote

The result was that the customer service person hung up on me because he has a script to follow and I had already performed those steps and was not about to waste time and do it over again. So, today, we took down the defective camera and replaced it with an extra fully functioning Night I Owl...

Read full review

...Beyond terrible service and incredibly misleading and dishonest sales process. All I asked is that they follow through on their promises..

Read full review

Night Owl and Vivint Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Inexpensive system with no monthly fee
  • Price
  • Speed when it worked
  • Service
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Software quality and software interface is terrible
  • Customer service
  • Service
  • Cancellation policies

Night Owl and Vivint Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

Read full review
5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

Read full review
5

Please can u help me please i traver allot i check my house from my phone Sad

Read full review
5

For no apparent reason my video clips wont go to todays date.. 1-3-2016 the last clip shiwing is 1-1-2016

Read full review

Night Owl and Vivint Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

Read full review
1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

Read full review
1

Bought a 16 Camera Security System on June of 2015 new from a local retailer. The DVR failed 7 months later. Sent the un...

Read full review
1

Vivent is still charging me the fees while I am forced to wait until
October to get a tech over. My failed cameras would...

Read full review

Night Owl and Vivint Latest Reviews

Recent published reviews
No votes

Bought system 2018 , last summer i noticed the cameras sometime would get fuzzy next cameras would stop working for 2 -...

Read full review
2.4

Equipment and Application:
You get some good hardware for signing up and a very nice application to tie everything togeth...

Read full review
1

Hello, as a client I am frustrated with this negotiation with Night owl, after several calls with different agents they...

Read full review
1.3

I contacted Vivint to ask about installation of a new system. The price would have been several thousand dollars for...

Read full review

Night Owl and Vivint Products and Services

Most reviewed product and services
  • Night Owl Security System (118 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Vivint Security System (206 reviews)
  • Vivint Customer Care (97 reviews)
  • Vivint Internet Service (23 reviews)