PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Vivint as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has verified representatives
2.7
Vivint

Vivint

1.8
Night Owl
Vivint

Night Owl and Vivint Overview

Total reviews
303
678
Company responses
193
174
Issues resolved
0
3

Vivint was first mentioned on PissedConsumer on Jun 21, 2011 and since then this brand received 678 reviews. It is 375 reviews more than Night Owl received since May 24, 2012. Night Owl responds to reviews and communicates with its consumers more often than Vivint. Night Owl customer service team contacts its customers via PissedConsumer.com in 64 percent of cases.

Night Owl and Vivint Consumer Ratings

Rank
17 out of 435 in Security and Protection Services category
43 out of 435 in Security and Protection Services category
Reliability
32 in category
45 in category
Value for money
21 in category
50 in category
Customer service
29 in category
47 in category

According to consumer ratings and reviews, Night Owl ranks 26 points higher in the Security and Protection Services category than Vivint. People gave Night Owl 1.8 stars for Reliability criterion in Security and Protection Services category and it is 58 points higher than the worst rated brand in this category. At the same time, Vivint was rated 1.5 stars for Reliability criterion in this category and it is 45 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Night Owl has a higher rating than Vivint. Regarding Customer service criterion, consumers gave Night Owl 1.7 stars and it is 68% greater than other in category. Vivint however was rated 1.2 stars and it is 51% worse than other in category.

Night Owl and Vivint Rating Details

Reliability
1.8 (130 reviews)
1.5 (223 reviews)
Reviewer's quote

Purchased in July 2019 work great for the first three months nightowl sent a update to the app I have 10 Second freezing on cameras one through four nowNight owl sent a update to the NVR / now the time zone is incorrect / it always jump ahead three hours no matter how many times I reset my NVR / I...

Tony G

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook up all their equipment. It isn’t free if you want full coverage; and they don’t tell you that until they install everything which is another deceitful marketing practice. They cost...

PissedConsumer1717330
Value for money
2.2 (128 reviews)
1.4 (221 reviews)
Reviewer's quote

So buying a NightOwl system was a total waste of money, for me. My first system worked well for about a year. When it stopped recording, I bought a new system, the last one the store had, but it had been returned by someone who had already registered it and I couldn't use it because NightOwl...

jinx f

I had VIvent install solar panels on my roof with the expectation -- and promise-- that I would save money by generating solar energy and selling it back to my power company. But, Vivent is charging me . 16 per kwh and LIPA is charging me about...

Louis M
Customer service
1.7 (123 reviews)
1.2 (275 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

Christopher M

I was interested in Vivint since I saw the system at a friend's house and it looked like what I was looking for. I filled out an online form before leaving work to head to an appointment. My phone rang while I was on the road. We chatted a bit and said he couldn't lock in my price until I made an...

PissedConsumer1705292

Night Owl and Vivint Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Inexpensive system with no monthly fee
  • Price
  • Speed when it worked
  • Service
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Software quality and software interface is terrible
  • Customer service
  • Service
  • Cancellation policies

Night Owl and Vivint Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

5

I agreed to extend my contract in exchange from some addition equipment and was told that it would be several weeks...

Night Owl and Vivint Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

1

I have no cameras after a month and they called today and said it will be about another month. I will never use Vivint...

Night Owl and Vivint Latest Reviews

Recent published reviews
1

I bought a security system and had to replace the DVR , when I did it wouldn’t record , so I sent it in for warranty...

Read all 303 reviews
1.3

Worked fine for first two years. Now not so much. They initially said during the installation that it was free to hook...

Read all 671 reviews

Night Owl and Vivint Products and Services

Most reviewed product and services
  • Night Owl Security System (109 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Vivint Security System (203 reviews)
  • Vivint Customer Care (95 reviews)
  • Vivint Internet Service (23 reviews)