PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Swann and Night Owl as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Swann

Swann

1.6
Night Owl

Night Owl

Has Verified Representatives
2.6
Swann
Night Owl

Swann and Night Owl Overview

Total reviews
61
342
Company responses
0
204
Issues resolved
0
0

Swann and Night Owl Consumer Ratings

Rank
60 out of 236 in Security and Protection Services category
21 out of 236 in Security and Protection Services category
Customer service
46 in category
30 in category
Website
71 in category
52 in category
Product or Service Quality
60 in category
34 in category
Diversity of Products or Services
58 in category
44 in category

Swann and Night Owl Rating Details

Customer service
1.3 (40 reviews)
1.7 (135 reviews)
Reviewer's quote

...Tried calling the customer service but very unsuccessful . Sent a few emails but still no replies..

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Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

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Website
1.4 (37 reviews)
1.8 (130 reviews)
Reviewer's quote

The support website lacks sufficient detail of supported firmware versions, end of life products. DVR units only support IE browser (no other browser). DVR units use different IE Client Browser plugins requiring you to unload and reinstall plugins when managing different DVR's...

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...I would advice to contact this terrible very badly maintained website called night owl I need it to be public that they are so bad at their customer service like y’all literally have one job so do it right or don’t do it at all !!!..

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Product or Service Quality
1.3 (36 reviews)
1.8 (135 reviews)
Reviewer's quote

...They are obviously into selling boxes and not service. Cutting my losses before I get too frustrated. Tossing the DVR/NVR or whatever it is and contacting a reputable security company to tap into existing cameras, wires, and my monitors..

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No customer service contact available!..

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Diversity of Products or Services
1.8 (32 reviews)
2 (115 reviews)
Reviewer's quote

...Very poor customer service very poor product! DO NOT BUY SWANN SECURITY PRODUCTS!!! Terrible company!!..

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...after all, that's what their products are for, right? I will never purchase any product from them anymore!! FOR SURE! Customer service is not in their vocabulary..

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Swann and Night Owl Pros and Cons

Pros
  • Worked as needed before
  • To have an answer at least after 24 hours
  • Solid camera
  • System worked great for a while
  • Customer service was responsive
  • Setup of system
Cons
  • Customer service
  • Tech support
  • Lack of technical help
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Customer service

Swann and Night Owl Most Positive Reviews

Top rated reviews
5

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

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5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

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3.7

Cameras went in as expected and work well. Cabling could have been better because we only got one length. With 6...

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5

Please can u help me please i traver allot i check my house from my phone Sad

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Swann and Night Owl Most Critical Reviews

Lowest rated reviews
1

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

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1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

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1

lasted 18 months then lost output on hdmi port i have called tec support around 10 times they are absolutely useless...

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1

Bought a 16 Camera Security System on June of 2015 new from a local retailer. The DVR failed 7 months later. Sent the un...

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Swann and Night Owl Latest Reviews

Recent published reviews
No votes

My cameras wont connect to the WiFi

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1

I ordered an expandable 16 channel 5MP system from the Night Owl Website. I was given an order #, and told that I would...

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1.3

My Swann outdoor wireless security camera has not worked since the migration. I have tried untold times to connect the...

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1.5

My camera is offline most of the time. I miss the person in my yard because camera is often off line

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Swann and Night Owl Products and Services

Most reviewed product and services
  • Swann Technical Support (10 reviews)
  • Swann Security System (9 reviews)
  • Swann Surveillance Cameras (7 reviews)
  • Night Owl Security System (120 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)