PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Swann as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has verified representatives
2.7
Swann

Swann

1.6
Night Owl
Swann

Night Owl and Swann Overview

Total reviews
303
46
Company responses
193
0
Issues resolved
0
0

Night Owl was first mentioned on PissedConsumer on May 24, 2012 and since then this brand received 303 reviews. It is 257 reviews more than Swann received since Dec 10, 2014.

Night Owl and Swann Consumer Ratings

Rank
17 out of 435 in Security and Protection Services category
55 out of 435 in Security and Protection Services category
Reliability
32 in category
46 in category
Value for money
21 in category
41 in category
Customer service
29 in category
48 in category

According to consumer ratings and reviews, Night Owl ranks 38 points higher in the Security and Protection Services category than Swann. People gave Night Owl 1.8 stars for Reliability criterion in Security and Protection Services category and it is 58 points higher than the worst rated brand in this category. At the same time, Swann was rated 1.5 stars for Reliability criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Night Owl has a higher rating than Swann. Regarding Customer service criterion, consumers gave Night Owl 1.7 stars and it is 68% greater than other in category. Swann however was rated 1.2 stars and it is 52% worse than other in category.

Night Owl and Swann Rating Details

Reliability
1.8 (130 reviews)
1.5 (15 reviews)
Reviewer's quote

Purchased in July 2019 work great for the first three months nightowl sent a update to the app I have 10 Second freezing on cameras one through four nowNight owl sent a update to the NVR / now the time zone is incorrect / it always jump ahead three hours no matter how many times I reset my NVR / I...

Tony G

I bought a top Swann system, and on the "day of delivery" the control box was damaged. The delivery box wasn't so it couldn't have been on delivery. I contacted Swann representatives just hours after delivery who gave me the run around, advised they would have to get back to me, and but instead I...

David P
Value for money
2.2 (128 reviews)
1.6 (24 reviews)
Reviewer's quote

So buying a NightOwl system was a total waste of money, for me. My first system worked well for about a year. When it stopped recording, I bought a new system, the last one the store had, but it had been returned by someone who had already registered it and I couldn't use it because NightOwl...

jinx f

Bought a 3 MP 8 camera system and half of the cameras wouldn't work. Some of the cameras flicker and some will record when not suppose to and there is also one with no led light. I Must have called at least 10 times and was on hold for hours and every time I was assured that my case would be taken...

PissedConsumer1193888
Customer service
1.7 (123 reviews)
1.2 (29 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

Christopher M

Customer service and warranty services as well as Tech support are obstructionist in nature. My experience is numerous times on hold waiting for representatives to call me back, and getting more hoops to jump through in return for purchasing a Swann product that turned out to be defective. Now they...

Lou B

Night Owl and Swann Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Inexpensive system with no monthly fee
  • Worked as needed before
  • To have an answer at least after 24 hours
  • Solid camera
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Software quality and software interface is terrible
  • Customer service
  • Tech support
  • Warranty policy

Night Owl and Swann Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

5

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

Night Owl and Swann Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

1

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

Night Owl and Swann Latest Reviews

Recent published reviews
1

I bought a security system and had to replace the DVR , when I did it wouldn’t record , so I sent it in for warranty...

Read all 303 reviews

DO NOT ACCEPT THE UPGRADE.. YOU WILL LOOSE THE FEW GOOD FEATURES IT HAD. TECH SUPPORT TOLD ME THAT A MANUAL FOR THE...

Read all 46 reviews

Night Owl and Swann Products and Services

Most reviewed product and services
  • Night Owl Security System (109 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Swann Technical Support (9 reviews)
  • Swann Security System (6 reviews)
  • Swann Surveillance Cameras (6 reviews)