PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Swann as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has verified representatives
2.8
Swann

Swann

1.6
Night Owl
Swann

Night Owl and Swann Overview

Total reviews
312
50
Company responses
193
0
Issues resolved
0
0

Night Owl was first mentioned on PissedConsumer on May 24, 2012 and since then this brand received 312 reviews. It is 262 reviews more than Swann received since Dec 10, 2014.

Night Owl and Swann Consumer Ratings

Rank
15 out of 293 in Security and Protection Services category
56 out of 293 in Security and Protection Services category
Reliability
33 in category
43 in category
Value for money
21 in category
41 in category
Customer service
31 in category
46 in category

According to consumer ratings and reviews, Night Owl ranks 41 points higher in the Security and Protection Services category than Swann. People gave Night Owl 1.8 stars for Reliability criterion in Security and Protection Services category and it is 60 points higher than the worst rated brand in this category. At the same time, Swann was rated 1.6 stars for Reliability criterion in this category and it is 50 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Night Owl has a higher rating than Swann. Regarding Customer service criterion, consumers gave Night Owl 1.7 stars and it is 67% greater than other in category. Swann however was rated 1.3 stars and it is 51% greater than other in category.

Night Owl and Swann Rating Details

Reliability
1.8 (130 reviews)
1.6 (18 reviews)
Reviewer's quote

My ten-month-old system doesn't work and after waiting 2 hours on hold for a tech assistant who does not speak English. I was told that a level two assistant would call me back - on seven different occasions - but they didn't say whether it would be within my lifetime. I have not received a return...

Delanee

Poor quality cameras and rubbish service, I purchased 4 cameras and 1 has issues in 6 months, sent them emails with no replies, called Swann but they dont provide any supports, even my products have warranty, but no technicians or engineers come to repair and no replacement

PissedConsumer1752763
Value for money
2.2 (129 reviews)
1.7 (26 reviews)
Reviewer's quote

If this continues to be impossible I'm going to want my money back for the time and hassle of crawling through the attic to install misadvertised goods on my walls. The recording and cameras work fine for stand alone use. It's the misleading statements made and printed on the outside of the box by...

Benjamin V

...They are going to die and just sucking up money. So it seems they have withdrawn support but don't want to admit it. Avoid these systems at all costs...

tom K
Customer service
1.7 (126 reviews)
1.3 (32 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

Christopher M

Customer service and warranty services as well as Tech support are obstructionist in nature. My experience is numerous times on hold waiting for representatives to call me back, and getting more hoops to jump through in return for purchasing a Swann product that turned out to be defective. Now they...

Lou B

Night Owl and Swann Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Inexpensive system with no monthly fee
  • Worked as needed before
  • To have an answer at least after 24 hours
  • Solid camera
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Software quality and software interface is terrible
  • Customer service
  • Tech support
  • Warranty policy

Night Owl and Swann Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

5

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

Night Owl and Swann Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

1

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

Night Owl and Swann Latest Reviews

Recent published reviews

My system keeps resetting and I have to redo all of my camera and recording settings over and over. I have already...

Read all 312 reviews
1

We have changed the monitor twice n we cannot use it. Not cheap n we cannot use them or buy new ones. UghSad

Read all 50 reviews

Night Owl and Swann Products and Services

Most reviewed product and services
  • Night Owl Security System (113 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Swann Security System (9 reviews)
  • Swann Technical Support (9 reviews)
  • Swann Surveillance Cameras (7 reviews)