PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Swann as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl
Swann

Night Owl and Swann Overview

Total reviews 366 60
Company responses 204 0
Issues resolved 0 0

Night Owl and Swann Consumer Ratings

Rank
20 out of 248 in Security and Protection Services category
61 out of 248 in Security and Protection Services category
Reliability
36 in category
52 in category
Product or Service Quality
36 in category
64 in category
Value for money
23 in category
48 in category
Customer service
35 in category
49 in category

Night Owl and Swann Rating Details

Reliability
1.8 (150 reviews)
1.5 (26 reviews)
Reviewer's quote

You put me on hold for 20 minutes and said you will return my call but didn't no one call me back

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My Swann outdoor wireless security camera has not worked since the migration. I have tried untold times to connect the camera to my phone and other devices unsuccessfully. I have spoken to 3 of your technicians and not one of them could locate the problem. I discovered this when I had an incident...

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Product or Service Quality
1.8 (149 reviews)
1.3 (36 reviews)
Reviewer's quote

...And the customer service is horrible. They don't help even when they try. No answer too *** set up..

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...Since then I am not getting any alerts nor are there any settings to arm or disarm the product. Tried calling the customer service but very unsuccessful . Sent a few emails but still no replies..

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Value for money
2.2 (148 reviews)
1.6 (32 reviews)
Reviewer's quote

...I just want to remove the 8 cameras throw it in a box and get my money back!!!..

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...They are going to die and just sucking up money. So it seems they have withdrawn support but don't want to admit it. Avoid these systems at all costs...

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Customer service
1.6 (146 reviews)
1.3 (39 reviews)
Reviewer's quote

I called cust service a dozen ties the first year and here again almost 2 years and no Night Owl service and customer service is in the Philippines and has never been able to help me since they are a call center and the company is supposed to be from Florida I need someone with a password to call...

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...Very poor customer service very poor product! DO NOT BUY SWANN SECURITY PRODUCTS!!! Terrible company!!..

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Night Owl and Swann Pros and Cons

Pros
  • System worked great for a while
  • Inexpensive system with no monthly fee
  • Customer service was responsive
  • Worked as needed before
  • To have an answer at least after 24 hours
  • Solid camera
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Customer service
  • Customer service
  • Tech support
  • Lack of technical help

Night Owl and Swann Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

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5

I have had a couple issues for which I have had to call Swann, three times in fact. All three times, I have had to wait...

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5

Please can u help me please i traver allot i check my house from my phone Sad

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3.7

Cameras went in as expected and work well. Cabling could have been better because we only got one length. With 6...

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Night Owl and Swann Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

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1

Tried to call Swann 4 times each time there was 25 to 38 callers ahead of me. Waited when they came to work, got...

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1

Bought a 16 Camera Security System on June of 2015 new from a local retailer. The DVR failed 7 months later. Sent the un...

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1

lasted 18 months then lost output on hdmi port i have called tec support around 10 times they are absolutely useless...

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Night Owl and Swann Latest Reviews

Recent published reviews
1

The Night Owl System is extremely not user-friendly and is unreliable. Do not buy this system.

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No votes

My cameras wont connect to the WiFi

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No votes

One of my cameras is not working do to some animal cut the black bnc cable.

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1.3

My Swann outdoor wireless security camera has not worked since the migration. I have tried untold times to connect the...

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Night Owl and Swann Products and Services

Most reviewed product and services
  • Night Owl Security System (120 reviews)
  • Night Owl Technical Support (47 reviews)
  • Night Owl Dvr-Xhd50B-82 Security System (8 reviews)
  • Swann Technical Support (11 reviews)
  • Swann Security System (9 reviews)
  • Swann Surveillance Cameras (8 reviews)