PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Qsee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has verified representatives
2.7
Qsee

Qsee

1.9
Night Owl
Qsee

Night Owl and Qsee Overview

Total reviews
303
55
Company responses
193
0
Issues resolved
0
0

Night Owl was first mentioned on PissedConsumer on May 24, 2012 and since then this brand received 303 reviews. It is 248 reviews more than Qsee received since Jun 22, 2011.

Night Owl and Qsee Consumer Ratings

Rank
17 out of 435 in Security and Protection Services category
38 out of 435 in Security and Protection Services category
Reliability
32 in category
53 in category
Value for money
21 in category
22 in category
Customer service
29 in category
41 in category

According to consumer ratings and reviews, Night Owl ranks 21 points higher in the Security and Protection Services category than Qsee. People gave Night Owl 1.8 stars for Reliability criterion in Security and Protection Services category and it is 58 points higher than the worst rated brand in this category. At the same time, Qsee was rated 1.4 stars for Reliability criterion in this category and it is 37 points higher than the worst rated brand in this category. If we look at Value for money criterion, than we see that Night Owl has a higher rating than Qsee. Regarding Customer service criterion, consumers gave Night Owl 1.7 stars and it is 68% greater than other in category. Qsee however was rated 1.3 stars and it is 54% greater than other in category.

Night Owl and Qsee Rating Details

Reliability
1.8 (130 reviews)
1.4 (27 reviews)
Reviewer's quote

Purchased in July 2019 work great for the first three months nightowl sent a update to the app I have 10 Second freezing on cameras one through four nowNight owl sent a update to the NVR / now the time zone is incorrect / it always jump ahead three hours no matter how many times I reset my NVR / I...

Tony G

this is the second q see system i have purchased 1st one qc9116 worked fine but died 26 months after purchase the second should have been an upgrade qc826 i wanted to add at least 4 wireless cameras to system but system never has worked correctly its hoohed to a 48" tv over fireplace so i can watch...

Cecil D
Value for money
2.2 (128 reviews)
2.1 (28 reviews)
Reviewer's quote

So buying a NightOwl system was a total waste of money, for me. My first system worked well for about a year. When it stopped recording, I bought a new system, the last one the store had, but it had been returned by someone who had already registered it and I couldn't use it because NightOwl...

jinx f

...DON'T WASTE YOUR MONEY..

Harlei
Customer service
1.7 (123 reviews)
1.3 (33 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

Christopher M

spent an hour on the chat line trying to get a replacement power model

Fredrich

Night Owl and Qsee Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Inexpensive system with no monthly fee
  • Simplicity
  • Product
  • Person to talk to
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Software quality and software interface is terrible
  • Wasting so much time trying to get support
  • Customer service is the worst ive ever experienced
  • Support or not able buy replacement part

Night Owl and Qsee Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

5

I was having issues with my q-see dvr when AT&T couldn't or wouldn't open my port. Att tech came out and tried to help...

Night Owl and Qsee Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

1

the power supply failed on my husband's unit which was purchased 12/20/2013. Today's date is 12/19/2015. It was not op...

Night Owl and Qsee Latest Reviews

Recent published reviews
1

I bought a security system and had to replace the DVR , when I did it wouldn’t record , so I sent it in for warranty...

Read all 303 reviews
1

this is the second q see system i have purchased 1st one qc9116 worked fine but died 26 months after purchase the...

Read all 55 reviews

Night Owl and Qsee Products and Services

Most reviewed product and services
  • Night Owl Security System (109 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Qsee Security System (9 reviews)
  • Qsee Technical Support (7 reviews)
  • Qsee Customer Care (4 reviews)