PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Night Owl and Qsee as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Night Owl

Night Owl

Has Verified Representatives
2.6
Qsee

Qsee

1.9
Night Owl
Qsee

Night Owl and Qsee Overview

Total reviews
353
57
Company responses
204
0
Issues resolved
0
0

Night Owl and Qsee Consumer Ratings

Rank
22 out of 240 in Security and Protection Services category
43 out of 240 in Security and Protection Services category
Reliability
36 in category
58 in category
Product or Service Quality
38 in category
44 in category
Value for money
23 in category
25 in category
Customer service
32 in category
45 in category

Night Owl and Qsee Rating Details

Reliability
1.8 (143 reviews)
1.4 (29 reviews)
Reviewer's quote

I ordered the Night owl cameras was told I would receive a confirmation number and tracking # , with in 24 hours.Three weeks later the camera's show up at the door. No confirmation number or tracking number ever arrived.On a positive note, the system is easy to install. Once I figured out where...

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Anybody that reads this I do recommend you do not bye Q-SeeThe customer service a rude you never get actually in American that speaks to you you get a Indian to barely speaks English so do you self a favor and and save yourself time and hassle buy anything else but do not buy QSee

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Product or Service Quality
1.8 (138 reviews)
1.7 (33 reviews)
Reviewer's quote

all I want is service not all these unimportant question..

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...I have to have a user name and password just to get product info..

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Value for money
2.2 (138 reviews)
2.1 (30 reviews)
Reviewer's quote

My ten-month-old system doesn't work and after waiting 2 hours on hold for a tech assistant who does not speak English. I was told that a level two assistant would call me back - on seven different occasions - but they didn't say whether it would be within my lifetime. I have not received a return...

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...DON'T WASTE YOUR MONEY..

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Customer service
1.6 (138 reviews)
1.3 (35 reviews)
Reviewer's quote

Where do I start?? The customer service is a joke. There is no "live view" on the mobile app. Yes, it says there is but when you have to perform 3 steps EVERY TIME you open the app just to see a stream...

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...Bad Customer service does not help. I already changed 3 qsee systems (DVR and cameras). Every system had issues with the app not working while trying to view remotely...

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Night Owl and Qsee Pros and Cons

Pros
  • System worked great for a while
  • Customer service was responsive
  • Setup of system
  • Simplicity
  • Product
  • Person to talk to
Cons
  • On hold for hours for tech support
  • Customer service was either nonexistent or useless
  • Customer service
  • Wasting so much time trying to get support
  • Customer service is the worst ive ever experienced
  • Support or not able buy replacement part

Night Owl and Qsee Most Positive Reviews

Top rated reviews
5

I have had my Night OWL 4 camera system for 5 years. It has been great. A couple of times I have had to contact the...

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5

I was having issues with my q-see dvr when AT&T couldn't or wouldn't open my port. Att tech came out and tried to help...

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5

Please can u help me please i traver allot i check my house from my phone Sad

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4

I cannot acces my dvr online

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Night Owl and Qsee Most Critical Reviews

Lowest rated reviews
1

Please learn from my mistake.
Do NOT ever purchase NIGHT OWL security camera system.
They DO NOT work as advertise.
M...

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1

the power supply failed on my husband's unit which was purchased 12/20/2013. Today's date is 12/19/2015. It was not op...

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1

Bought a 16 Camera Security System on June of 2015 new from a local retailer. The DVR failed 7 months later. Sent the un...

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1

This is a terrible company I have tried to talk to someone and keep getting a run around online support sucks, they...

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Night Owl and Qsee Latest Reviews

Recent published reviews
No votes

Customer service really bad for the last 3 days in different occasions the last ones was veeeeery rude and hang up the...

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1

Anybody that reads this I do recommend you do not bye Q-See
The customer service a rude you never get actually in America...

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2.4

I ordered the Night owl cameras was told I would receive a confirmation number and tracking # , with in 24 hours.
Three w...

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1.7

QSee has a "New" paid support set of plans and will not help you outside of warranty anymore unless you pay for a plan....

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Night Owl and Qsee Products and Services

Most reviewed product and services
  • Night Owl Security System (121 reviews)
  • Night Owl Technical Support (46 reviews)
  • Night Owl Mobile Application (28 reviews)
  • Qsee Security System (9 reviews)
  • Qsee Technical Support (8 reviews)
  • Qsee Customer Care (4 reviews)