PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Newmar and Thor Motor Coach as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Newmar

Newmar

2.0
Thor Motor Coach

Thor Motor Coach

Has Verified Representatives
2.0
Newmar
Thor Motor Coach

Newmar and Thor Motor Coach Overview

Total reviews
18
269
Company responses
0
73
Issues resolved
0
2

Newmar and Thor Motor Coach Consumer Ratings

Rank
52 out of 474 in Auto category
622 out of 4295 in Dealers category
Customer service
23 in category
504 in category
Warranty
17 in category
501 in category
Location
56 in category
770 in category
Value for money
28 in category
557 in category

Newmar and Thor Motor Coach Rating Details

Customer service
2.1 (10 reviews)
1.4 (149 reviews)
Reviewer's quote

This is far from the best as far as I’m concerned two months have gone by and I still don’t have a motorhome this is the worst customer service I have ever experienced any where. Repairs and customer service in the RV business seems to have gone downhill drastically they do a good job selling them...

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...Contacted Customer Service regarding bed slide issues. "Diane " tried to be helpful in locating specs and part numbers to no avail..

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Warranty
2.4 (8 reviews)
1.4 (131 reviews)
Reviewer's quote

...the tank monitoring system has had multiple issues and Newmar had stood behind their warranty even after the 1st year of ownership. Very impressed with their professional approach..

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Thor has denied liability for any of these problems and maintain they were not covered under warranty or the repairs were done without authorization, even though no one ever told me I needed authorization for repairs when I bought it. I have been trying to get them to do something about these...

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Location
2.4 (8 reviews)
1.9 (89 reviews)
Reviewer's quote

Bought 2019 Dutch star at gander rv in Oklahoma city. Sale went great, service was terrible. I'll never go back. Of all that needed fix on a we owe nothing was accomplished.I made appt at holiday world rv, katy tx to get the items diagnosed and repared I went to a motel after 2weeks nothing was...

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...be one entity, as evidenced by the fact that General RV recently purchased a defunct Fort Motors plant in Wixom, Michigan and is utilizing it as an assembly location. There is nothing in our owner’s manual about dispute settlement or arbitration, nor were we supplied with information on how to initiate dispute settlement or arbitration with either...

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Value for money
2 (8 reviews)
1.5 (127 reviews)
Reviewer's quote

We purchased this new RV from Freedom RV in Tucson, AZ. The RV had a wall delamination that was fixed by Newmar prior to our purchase. This was never disclosed to us, and now we find out that 2 slide walls have been repaired (badly) and we have water entering the coach. Newmar isn't returning our...

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...Biggest waste of our hard earned money...

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Newmar and Thor Motor Coach Pros and Cons

Pros
  • Overall decent product
  • Fact that non dealers can work on rv
  • Floor plan
  • Prompt attention to warrenty issues
  • Motor home design and layout very comfortable coach
Cons
  • Warranty and customer service
  • 48 hours to get a service appointment
  • Warranty
  • Product assembly
  • Poor workmanship

Newmar and Thor Motor Coach Most Positive Reviews

Top rated reviews
4.6

We purchased a new 4369 Ventana and have had only 4 problems....3 were Carefree Awning related and 1 was the tanks...

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5

I had no gas flow and no water. I called Thor on monday 8/22/16 and spoke to John V the service manager. He was very und...

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4.1

I purchased a used Newmar Canyon Star 3920 with 12K miles. The unit was great with the exception of the repairs:...

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4.3

I have an ACE 29.1 2013 motor home. I purchased it with 6000 miles. From the day I took delivery it drives and rides lik...

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Newmar and Thor Motor Coach Most Critical Reviews

Lowest rated reviews
1

Bought a brand new Canyon Star in Fwb 2017. By April AC went out along with thermostat Newmar sent in a moble tech to...

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1

I purchased a Thor motor coach in December 2014, I went to take it out on my first trip and it was dead. I took it in...

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1

On March 23, 2019 I purchased a new Newmar 28ft Bay Sport in Arizona. The dealer told me that the bed in the back was...

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1

Thor motor coach is does not honor there warranty i bought this brand new motor home bring to the dealer 2 times so far...

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Newmar and Thor Motor Coach Latest Reviews

Recent published reviews
1

The fabric *** fake leather junk) that was used on the furniture is CRAP! Repeat, CRAP!! Manufacturers used some fake...

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3

No charging of coach batteries from chasis alternator.neno

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2

Bought 2019 Dutch star at gander rv in Oklahoma city. Sale went great, service was terrible. I'll never go back. Of all...

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No votes

I am also interested in a class action law suit against Thor. There are many others I have found on this website who...

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Newmar and Thor Motor Coach Products and Services

Most reviewed product and services
  • Newmar Rv (3 reviews)
  • Newmar Rv Warranty (2 reviews)
  • 2000 Newmar Dutch Star Rv (1 review)
  • Thor Motor Coach Rv (101 reviews)
  • Thor Motor Coach Rv Repair (9 reviews)
  • 2016 Thor Motor Coach Ace Rv (7 reviews)