PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Newmar and Thor Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Newmar
Thor Industries

Newmar and Thor Industries Overview

Total reviews
16
288
Company responses
0
0
Issues resolved
0
2

Thor Industries was first mentioned on PissedConsumer on Jun 1, 2012 and since then this brand received 288 reviews. It is 272 reviews more than Newmar received since Oct 8, 2017.

Newmar and Thor Industries Consumer Ratings

Rank
68 out of 1020 in Auto category
775 out of 5315 in Dealers category
Customer service
27 in category
489 in category
Value for money
51 in category
540 in category
Location
58 in category
716 in category

Newmar and Thor Industries Rating Details

Customer service
1.9 (8 reviews)
1.4 (134 reviews)
Reviewer's quote

This is far from the best as far as I’m concerned two months have gone by and I still don’t have a motorhome this is the worst customer service I have ever experienced any where. Repairs and customer service in the RV business seems to have gone downhill drastically they do a good job selling them...

Phyllis H

...I have called Thor customer service many times along with CW customer service and they blame each other..

Ronald R
Value for money
1.6 (7 reviews)
1.4 (96 reviews)
Reviewer's quote

Bought 2019 Dutch star at gander rv in Oklahoma city. Sale went great, service was terrible. I'll never go back. Of all that needed fix on a we owe nothing was accomplished.I made appt at holiday world rv, katy tx to get the items diagnosed and repared I went to a motel after 2weeks nothing was...

Fremont

...If this is how Thor industries treats the veterans who served proudly, then they don't our patronage or the money we can spend there!..

Jeanmarie
Location
2.1 (7 reviews)
2 (90 reviews)
Reviewer's quote

We purchased this new RV from Freedom RV in Tucson, AZ. The RV had a wall delamination that was fixed by Newmar prior to our purchase. This was never disclosed to us, and now we find out that 2 slide walls have been repaired (badly) and we have water entering the coach. Newmar isn't returning our...

KAREN P

Ordered parts for our RV. I had to go through a Dealer so I chose Total Value RV out of Elkhart, IN. I received the total of around $1695.39 plus shipping cost so I agree (thinking $200 max) When I received alert for my credit card was charged $2533.26. So that is $837.87 shipping.... Really, Im so...

BRENT V

Newmar and Thor Industries Pros and Cons

Pros
  • Overall decent product
  • Fact that non dealers can work on rv
  • Layout of the rig
  • Rv lifestyle and the floorplan
  • Storage capabilities
Cons
  • Warranty and customer service
  • 48 hours to get a service appointment
  • Customer service
  • Product quality
  • Company response to problems

Newmar and Thor Industries Most Positive Reviews

Top rated reviews
4.1

I purchased a used Newmar Canyon Star 3920 with 12K miles. The unit was great with the exception of the repairs:...

4.5

The cabnet that store my food keeps opening and I have only owned my winds port 2015 7 months in for warranty and they s...

Newmar and Thor Industries Most Critical Reviews

Lowest rated reviews
1

Bought a brand new Canyon Star in Fwb 2017. By April AC went out along with thermostat Newmar sent in a moble tech to...

1

Purchased a brand new 2015 Thor Chateau for Camping World in Myrtle Beach, SC. First off the customer service the...

Newmar and Thor Industries Latest Reviews

Recent published reviews
1.8

Bought 2019 Dutch star at gander rv in Oklahoma city. Sale went great, service was terrible. I'll never go back. Of all...

Read all 16 reviews
1

I have a 2018 keystone Montana high Country 362RD, and Keystone is unwilling to assist a disabled veteran in resolving...

Read all 288 reviews

Newmar and Thor Industries Products and Services

Most reviewed product and services
  • Newmar Rv Warranty (2 reviews)
  • Newmar Rv (2 reviews)
  • 2008 Newmar Mountain Aire Rv (1 review)
  • Thor Industries Rv (23 reviews)
  • Thor Industries Rv Repair (6 reviews)
  • Thor Industries Customer Care (5 reviews)