PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Newmar and Thor Industries as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Newmar
Thor Industries

Newmar and Thor Industries Overview

Total reviews 25 313
Company responses 0 0
Issues resolved 0 2

Newmar and Thor Industries Consumer Ratings

Rank
56 out of 474 in Auto category
861 out of 4446 in Dealers category
Customer service
24 in category
522 in category
Warranty
18 in category
502 in category
Price Affordability
54 in category
469 in category
Location
50 in category
775 in category

Newmar and Thor Industries Rating Details

Customer service
2.1 (10 reviews)
1.4 (144 reviews)
Reviewer's quote

This is far from the best as far as I’m concerned two months have gone by and I still don’t have a motorhome this is the worst customer service I have ever experienced any where. Repairs and customer service in the RV business seems to have gone downhill drastically they do a good job selling them...

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...I have called Thor customer service many times along with CW customer service and they blame each other..

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Warranty
2.3 (9 reviews)
1.5 (111 reviews)
Reviewer's quote

Newmar warranty will not cover this problem, only thing they will do is send me some new fabric and I have been directed that I will be responsible for fixing the problem myself. This problem is not only my unit but many others are having the same problem with the furniture. It would be nice if...

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...systems keep tripping the breakers there are 1000s of complaints about this problems why hasnt anyone found a fix we have a 2019 Thor ACE the extended warranty doesnt cover that. They need a recall to fix this system I think the customers should start a class action law suit against all the manufacturers so it will get...

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Price Affordability
2.2 (9 reviews)
2.4 (113 reviews)
Reviewer's quote

We purchased a new 4369 Ventana and have had only 4 problems....3 were Carefree Awning related and 1 was the tanks monitoring system. Newmar has gone above and beyond to repair everything....the tank monitoring system has had multiple issues and Newmar had stood behind their warranty even after the...

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Now $500 compared to the overall price of $93,000 may seem insignificant but as you will see further in this letter the $500 and $600 charges keep adding up! The walk-through and orientation was supposed to be designed to familiarize the customer with the outer and inner workings of the motor...

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Location
2.4 (9 reviews)
2 (96 reviews)
Reviewer's quote

Bought 2019 Dutch star at gander rv in Oklahoma city. Sale went great, service was terrible. I'll never go back. Of all that needed fix on a we owe nothing was accomplished.I made appt at holiday world rv, katy tx to get the items diagnosed and repared I went to a motel after 2weeks nothing was...

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I asked for technical assistance and I have not heard anything yet but it was 30 minutes ago

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Newmar and Thor Industries Pros and Cons

Pros
  • Overall decent product
  • This is our 11th newmar
  • Love the product
  • Layout of the rig
  • Rv lifestyle and the floorplan
  • Storage capabilities
Cons
  • Warranty and customer service
  • Terrible service
  • Quality seems to be slipping
  • Customer service
  • Product quality
  • Company response to problems

Newmar and Thor Industries Most Positive Reviews

Top rated reviews
4.6

We purchased a new 4369 Ventana and have had only 4 problems....3 were Carefree Awning related and 1 was the tanks...

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5

Hi,
I own a Thor Jazz 2008 model ( 2960 RLDU ) Fifth wheel in Australia.
I'm having problems with cracks on the corners of...

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4.1

I purchased a used Newmar Canyon Star 3920 with 12K miles. The unit was great with the exception of the repairs:...

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4.6

I asked for technical assistance and I have not heard anything yet but it was 30 minutes ago

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Newmar and Thor Industries Most Critical Reviews

Lowest rated reviews
1

Bought a brand new Canyon Star in Fwb 2017. By April AC went out along with thermostat Newmar sent in a moble tech to...

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1

Purchased a brand new 2015 Thor Chateau for Camping World in Myrtle Beach, SC. First off the customer service the...

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1

On March 23, 2019 I purchased a new Newmar 28ft Bay Sport in Arizona. The dealer told me that the bed in the back was...

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1

Dear Thor Motorcoach, Inc.,
Where do I begin? The nightmare we had when we purchased our 2014 A.C.E. 27.1 or with the co...

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Newmar and Thor Industries Latest Reviews

Recent published reviews
No votes

Still no answers yet still waiting for call

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No votes

Could not physically find the VIN on this motorhome for Nebraska sheriff's inspection.

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No votes

the chrome molding above headlights right and left coming off the coach(only chrome stick on)poor quality for a coach...

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2.6

bought this vehicle privately. Could not find a VIN anywhere on this vehicle. Have title in hand, with lots of past...

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Newmar and Thor Industries Products and Services

Most reviewed product and services
  • Newmar Rv (3 reviews)
  • 2016 Newmar Ventana Rv (2 reviews)
  • Newmar Rv Warranty (2 reviews)
  • Thor Industries Rv (27 reviews)
  • Thor Industries Rv Repair (7 reviews)
  • Thor Industries Customer Care (6 reviews)