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Newgistics

Shipping
  • 0 ISSUES RESOLVED
  • 53 TOTAL REVIEWS
  • $2.1K CLAIMED LOSSES
  • $425 AVERAGE LOSS
1.3
Turnaround Time
Customer service
Website
Diversity of Products or Services
Billing Practices
  • Arrived on time 1

Customers don't like

  • Delivery time5
  • Tracking page2
  • Tracking page doesnt update for 4 days2
  • Slow tracking events means parcel is static1
  • Website1
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Ups

Shipping
  • 17 ISSUES RESOLVED
  • 4507 TOTAL REVIEWS
  • $1.2M CLAIMED LOSSES
  • $929 AVERAGE LOSS
1.4
Turnaround Time
Customer service
Website
Diversity of Products or Services
Billing Practices
  • Tracking tool 22
  • Awful 6
  • Very bad 6
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 4

Customers don't like

  • Poor customer service141
  • Delivery125
  • Unethical business practices68
  • Customer service agent62
  • Incompetent delivery driver39
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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