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Newgistics

Shipping
  • 1 ISSUES RESOLVED
  • 84 TOTAL REVIEWS
  • $3.4K CLAIMED LOSSES
  • $214 AVERAGE LOSS
1.3
Customer service
Turnaround Time
Website
Billing Practices
Diversity of Products or Services
  • Arrived on time 1

Customers don't like

  • That my items were never delivered4
  • Delivery time4
  • Tracking page2
  • No way to contact them directly2
  • Customer service and website tracking2
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Ups

Shipping
  • 24 ISSUES RESOLVED
  • 4938 TOTAL REVIEWS
  • $1.3M CLAIMED LOSSES
  • $928 AVERAGE LOSS
1.4
Customer service
Turnaround Time
Website
Billing Practices
Diversity of Products or Services
  • Tracking tool 22
  • Tracking our packages 5
  • Its just this order i am very upset with ups about 5
  • Transport time 3
  • Seem like a good service for the most part 3

Customers don't like

  • Poor customer service169
  • Delivery51
  • Unethical business practices30
  • Customer service agent30
  • Incompetent delivery driver23
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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