PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Newgistics and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Newgistics
UPS

Newgistics and UPS Overview

Total reviews 580 5845
Company responses 0 0
Issues resolved 4 28

Newgistics and UPS Consumer Ratings

Rank
258 out of 1057 in Transportation and Logistics category
171 out of 1057 in Transportation and Logistics category
Customer service
173 in category
140 in category
Tracking Tool
143 in category
65 in category
Website
215 in category
153 in category
Turnaround Time
152 in category
118 in category

Newgistics and UPS Rating Details

Customer service
1.1 (303 reviews)
1.2 (1589 reviews)
Reviewer's quote

...Very slow tracking and I had to reach out to Bath and Body Works customer service. They said just wait until the 13th youll get it. I was semi relieved when the parcel arrived in Atlanta...

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Never have I experienced such appalling customer service as I did when I called UPS @ 888-742-5877 to obtain the (Merchandise Card) package status. After going through a virtually endless loop of phone prompts, I finally was connected to Dave or Dabe. Not only was the connection Extremely poor, but...

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Tracking Tool
1.2 (299 reviews)
1.9 (1162 reviews)
Reviewer's quote

Waiting for not one but 3 packages left warehouse on time and 12 days later no packages tracking tool completely sucks. Was told by customer service where I ordered my stuff looks like 2 of my packages were stuck in NJ for a week but it was scanned as being in transit again that was 3 days ago not...

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...Rge obkine tracking tool said before 3 pm. I called customer service at 330 to see why my package had not arrived yet. A very rude lady told me that the tool did not say that, that i was lying...

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Website
1.1 (267 reviews)
1.6 (1198 reviews)
Reviewer's quote

...They just tell you to go to the website. Terrible customer service and shipping times. Its been over a month...

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...Package should be at the station!! Situation is made more frustrating because you cannot contact the local branch directly and the UPS website is confusing and locks up when you try to change delivery options..

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Turnaround Time
1.1 (252 reviews)
1.3 (1064 reviews)
Reviewer's quote

The information says that the delivery time is at 08/25 at 10:59. I have a camera and I checked, i didnt see my package, nothing happened. Didn't get my delivery at the time...

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ABNEY is also a waste of time and effort-MINE-what else can be done to address the issue?! I have requested numerous times now the name, email address and phone number of someone at UPS that can HELP and assist me with these ongoing issues and problems but to no avail?! If the customer relations...

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Newgistics and UPS Pros and Cons

Pros
  • There are no pros
  • No pros
  • Zero whatsoever
  • Tracking tool
  • Tracking our packages
  • Respectful but useless customer service staff
Cons
  • Delivery time
  • No way to contact them directly
  • That my items were never delivered
  • Poor customer service
  • Delivery
  • Unethical business practices

Newgistics and UPS Most Positive Reviews

Top rated reviews
5

I ordered a T-Shirt through TeeSpring in regards to a fundraiser. The Tshirt
was shipped out at the end of the campaign...

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5

The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

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5

I ordered a pair of shoes from Rothy's on a Thursday and got alerts in my email since it left the warehouse till it was...

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5

The package arrived to my country in a day and I was pleased, but from that time I´m waiting for 8 days and I still have...

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Newgistics and UPS Most Critical Reviews

Lowest rated reviews
1

This company is just a box of monkey turds. The Newgistics tracking system shows my package as having been delivered to...

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1

my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

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1

I ordered a tee shirt and live in Missouri, I paid the money and shipping and expected to receive my single tee shirt wi...

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1

Told they would do paperwork at time of pickup. They could not and I was told they would just take my package without...

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Newgistics and UPS Latest Reviews

Recent published reviews
1

My package came from China. It arrived in the USA in San Francisco on June 18th. International Bridge turned it over to...

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1

Package was supposed to be picked up, took ten days to resolve simple problem, in my experience you labor force pretty...

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1

I could not get anyone to answer the phone. Newgistics took my package from USPS on July 3rd and it has not been deliver...

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1

Driver is leaving pkgs at address and gates unrelated to my delivery address. They are too lazy to drive an extra mile...

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Newgistics and UPS Products and Services

Most reviewed product and services
  • Newgistics Delivery Service (146 reviews)
  • Newgistics Shipping Service (117 reviews)
  • Newgistics Customer Care (8 reviews)
  • Ups Delivery Service (1922 reviews)
  • Ups Customer Care (267 reviews)
  • Ups Vehicle Driver (196 reviews)