PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Newgistics and UPS as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.


Newgistics and UPS Overview

Total reviews
Company responses
Issues resolved

UPS was first mentioned on PissedConsumer on Apr 5, 2007 and since then this brand received 5616 reviews. It is 5429 reviews more than Newgistics received since Jul 18, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Newgistics customer support team than with UPS customer service.

Newgistics and UPS Consumer Ratings

210 out of 1687 in Transportation and Logistics category
156 out of 1687 in Transportation and Logistics category
Tracking Tool
120 in category
58 in category
Customer service
145 in category
128 in category
187 in category
141 in category

According to consumer ratings and reviews, UPS ranks 54 points higher in the Transportation and Logistics category than Newgistics. People gave Newgistics 1.2 stars for Tracking Tool criterion in Transportation and Logistics category and it is 147 points higher than the worst rated brand in this category. At the same time, UPS was rated 1.9 stars for Tracking Tool criterion in this category and it is 209 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that UPS has a higher rating than Newgistics. Regarding Website criterion, consumers gave Newgistics 1.2 stars and it is 70% worse than other in category. UPS however was rated 1.6 stars and it is 52% worse than other in category.

Newgistics and UPS Rating Details

Tracking Tool
1.2 (92 reviews)
1.9 (1048 reviews)
Reviewer's quote

...The last tracking update was 11/26 saying it arrived at shipping partner in Syracuse NY. Then nothing since. Instill haven't received my package and Newgistics isn't giving me any information...


Never showed up, but when I checked the tracking on UPS tracking, it was documented by the driver that he attempted to deliver at 8pm on Dec 3 and a person at my business refused the delivery. UPS has now sent my package back to shipper! The interesting thing is I HAVE SURVIELLANCE CAMERAS AND NO...

Customer service
1.1 (75 reviews)
1.2 (1458 reviews)
Reviewer's quote

...No customer service to get ahold of. No updated tracking. All Newgistics phone numbers are just a run around and dont lead to anyone...


For about a year, when ordering from Amazon, the packages may or may not show up at my door. I have given explicit instructions but somehow they either end up in front of a vacant apartment next door (outside) or one of my neighbors has to bring it.It had gotten a little better for a while, then...

1.2 (69 reviews)
1.6 (1089 reviews)
Reviewer's quote

...Daily I checked the tracking system on the BBW website and tracking information reflected that I would get the package on November 21st (seriously???) I checked it again and the tracking said I would receive it on the 20th and that it had been delivered. I have received nothing. No products nothing...

Cathy C

...Their website says its suppose to be delivered today by end of day. Guess what, now the rep says its lost in transit. 3 weeks ago they delivered my order to a completely different address...

Rhonda W

Newgistics and UPS Pros and Cons

  • No pros
  • Have a tracking feature
  • Arrived on time
  • Tracking tool
  • Its just this order i am very upset with ups about
  • Tracking our packages
  • That my items were never delivered
  • Delivery time
  • No way to contact them directly
  • Poor customer service
  • Delivery
  • Customer service agent

Newgistics and UPS Most Positive Reviews

Top rated reviews

I ordered a T-Shirt through TeeSpring in regards to a fundraiser. The Tshirt
was shipped out at the end of the campaign...


The tracking number of my parcel was shown that the delivery date is yesterday, so I scheduled to work from home and sta...

Newgistics and UPS Most Critical Reviews

Lowest rated reviews

This company is just a box of monkey turds. The Newgistics tracking system shows my package as having been delivered to...


my pack was picked up from warehouse on 26th August from UPS and to date 1st Sept has not been delivered. I have paid...

Newgistics and UPS Latest Reviews

Recent published reviews

I ordered from Bath and Body Works and it was shipped November 24th. Heading for Niagara Falls NY. The last tracking...

Read all 187 reviews

Friday, a UPS driver parked in the middle of my road. I was leaving to get my child at school and politely asked him to...

Read all 5616 reviews

Newgistics and UPS Products and Services

Most reviewed product and services
  • Newgistics Delivery Service (64 reviews)
  • Newgistics Shipping Service (55 reviews)
  • Ups Delivery Service (1853 reviews)
  • Ups Customer Care (263 reviews)
  • Ups Vehicle Driver (180 reviews)