PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Transamerica and New York Life Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Transamerica
New York Life Insurance

Transamerica and New York Life Insurance Overview

Total reviews
77
55
Company responses
0
0
Issues resolved
2
0

Transamerica and New York Life Insurance Consumer Ratings

Rank
202 out of 1053 in Insurance category
80 out of 1053 in Insurance category
Customer service
185 in category
73 in category
Product or Service Quality
124 in category
44 in category
Reliability
141 in category
52 in category
Website
227 in category
51 in category

Transamerica and New York Life Insurance Rating Details

Customer service
1.2 (48 reviews)
1.7 (23 reviews)
Reviewer's quote

...Everything from their fees to their customer service is the WORST..

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Without a broker, your insurance may be cheaper, but with one you are supposed to be able to avoid the insurmountable wall of customer service hotline *** and be educated by your broker what a process entails and what you will be financially responsible for. That was a mouthfull, and I don't feel...

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Product or Service Quality
1.4 (44 reviews)
2.1 (20 reviews)
Reviewer's quote

...I having a TERRIBLE COSTUMER SERVICE. Thats including the lady who answer the phone few minutes ago on 1-800-797-2643 around 4:30pm et. She hang up on me with out answering my question, nasty and rude...

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...This was just a very bad product. I blame myself partially for not being more diligent...

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Reliability
1.2 (43 reviews)
1.8 (22 reviews)
Reviewer's quote

Transamerica has fraudulently delayed then denied my short term disability claim. Despite the employer and physician form both stating that the injury is not work related with the no box check marked, Transamerica has fraudulently denied the legitimate claim stating the injury is work related. Each...

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All one gets is a runaround the country with different call centers and promises to resolve a problem but no resolutions. The company like most is not really in the insurance business.. it's a financial institution like a commercial lending bank Insurance is just a vehicle to produce a revenue...

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Website
1.3 (39 reviews)
2.4 (18 reviews)
Reviewer's quote

...Also have had constant issues on the Transamerica website, which is probably administered by a 6 year old. I thought an annuity would protect my money for me, but what I learned was that it only created a nice little income flow for the company and saddled me with unbelievably high fees..

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I looked into my 74 year old mother's new policy. She was paying approx.$10.00 a month for $5000 policy for 20 years. WTF mom??? January 2019 they raised her premium to $21. For a brand new $3000. Policy.. Told her she is out of all that money, and telling her she has no cash vested in any of her...

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Transamerica and New York Life Insurance Pros and Cons

Pros
  • Hanging up on them
  • Professional
  • Life insurance plan
  • Income opportunity
Cons
  • Deceptive amendments to policy and inaccessibility of company
  • Waiting for hours on phone and reply to emails
  • Transamerica worked at making it difficult to access my account
  • Very poor customer service
  • Poor attitude
  • Fallacious advice from a completely uninformed staff

Transamerica and New York Life Insurance Most Positive Reviews

Top rated reviews
5

They were closed At 6:00 p.m. today Eastern time I live on the West Coast

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5

I've been an advisor with NYA Life for years. In ANY company you can find unscrupulous people or something someone will...

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No votes
5

First of All, I have been with NYL for 14 years and cannot be more proud to be with a company that supports its agents....

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Transamerica and New York Life Insurance Most Critical Reviews

Lowest rated reviews
1

There is no support.
After hours and hours of holding, never a live agent picks up the phone. I need to update my acco...

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1

Waste of time, ripoff, they push the catholic church on new recruits, require professional licenses and then refuse to t...

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1

Well this been going on since they claimed they bought it from Stonebridge and before that Stonebridge bought it from...

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1

NY life is the most sorry company have ever dealt with. Sibling purchased long term care and sent in claim 6 months...

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Transamerica and New York Life Insurance Latest Reviews

Recent published reviews
1

Transamerica has fraudulently delayed then denied my short term disability claim. Despite the employer and physician for...

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1

I looked into my 74 year old mother's new policy. She was paying approx.$10.00 a month for $5000 policy for 20 years. WT...

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No votes

Somebody took money off my insurance policy when. My mom died, and they don't know who did it want to find out

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3

New York life target life was designed for annuity payouts. The interest is compounded daily. Some policies were to pay...

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Transamerica and New York Life Insurance Products and Services

Most reviewed product and services
  • Transamerica Life Insurance (25 reviews)
  • Transamerica 401K Retirement Plan (9 reviews)
  • Transamerica Retirement Plan (7 reviews)
  • New York Life Insurance Life Insurance (23 reviews)
  • New York Life Insurance Annuity (7 reviews)
  • New York Life Insurance Customer Care (5 reviews)