PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New York Life Insurance and Transamerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New York Life Insurance
Transamerica

New York Life Insurance and Transamerica Overview

Total reviews
55
66
Company responses
0
0
Issues resolved
0
2

Transamerica was first mentioned on PissedConsumer on Jun 12, 2012 and since then this brand received 66 reviews. It is 11 reviews more than New York Life Insurance received since Jun 28, 2010.

New York Life Insurance and Transamerica Consumer Ratings

Rank
77 out of 1879 in Insurance category
190 out of 1879 in Insurance category
Customer service
70 in category
160 in category
Reliability
52 in category
115 in category
Product or Service Quality
43 in category
108 in category

According to consumer ratings and reviews, New York Life Insurance ranks 113 points higher in the Insurance category than Transamerica. People gave New York Life Insurance 1.7 stars for Customer service criterion in Insurance category and it is 377 points higher than the worst rated brand in this category. At the same time, Transamerica was rated 1.2 stars for Customer service criterion in this category and it is 287 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that New York Life Insurance has a higher rating than Transamerica. Regarding Product or Service Quality criterion, consumers gave New York Life Insurance 2.1 stars and it is 90% greater than other in category. Transamerica however was rated 1.5 stars and it is 76% greater than other in category.

New York Life Insurance and Transamerica Rating Details

Customer service
1.7 (23 reviews)
1.2 (41 reviews)
Reviewer's quote

...All large companies now have implemented the same busoiness model: "For every customer we lose, we get 5 new ones so why bother with customer retention"..

PissedConsumer1622987

...The lack of customer service just SUCKS!!!!!..

Edward B
Reliability
1.8 (22 reviews)
1.2 (37 reviews)
Reviewer's quote

I am over 60 and sought financial guidance when I was laid off. New York Life insurance was promoted by AARP, so I went with them. I was sold a life annuity policy without being told full details, although I mentioned I would probably be moving out of state eventually. She told me 'don't worry,...

PissedConsumer1614803

They use a third party to set up security questions that don't ask you but pull info off the web sources and if you don't answer them by their answers that you did not set then you have to send a notorized form to get you money. I have ask how to contact the other party to get them straighten out...

PissedConsumer1719959
Product or Service Quality
2.1 (20 reviews)
1.5 (38 reviews)
Reviewer's quote

...I was nieve and uneducated to the products and services, do your homework and get smart. Don't, DON'T trust the commission driven agent. After being milked for tens of thousand the Agent would return my calls or emails when I wanted to pull out...

PissedConsumer1432937

My grandmother recently passed away leaving life insurance policies for her grandchildren. Unfortunately these policies ended up with this company. We have had to call back numerous times, being transferred to different dept after dept, given different numbers to call - only to still have nothing...

Bryan C

New York Life Insurance and Transamerica Pros and Cons

Pros
  • Professional
  • Life insurance plan
  • Income opportunity
  • Hanging up on them
Cons
  • Very poor customer service
  • Poor attitude
  • Fallacious advice from a completely uninformed staff
  • Deceptive amendments to policy and inaccessibility of company
  • Waiting for hours on phone and reply to emails
  • Transamerica worked at making it difficult to access my account

New York Life Insurance and Transamerica Most Positive Reviews

Top rated reviews
5

I've been an advisor with NYA Life for years. In ANY company you can find unscrupulous people or something someone will...

5

They were closed At 6:00 p.m. today Eastern time I live on the West Coast

New York Life Insurance and Transamerica Most Critical Reviews

Lowest rated reviews
1

Waste of time, ripoff, they push the catholic church on new recruits, require professional licenses and then refuse to t...

1

There is no support.
After hours and hours of holding, never a live agent picks up the phone. I need to update my acco...

New York Life Insurance and Transamerica Latest Reviews

Recent published reviews
1

I looked into my 74 year old mother's new policy. She was paying approx.$10.00 a month for $5000 policy for 20 years. WT...

Read all 55 reviews
1.6

They use a third party to set up security questions that don't ask you but pull info off the web sources and if you...

Read all 66 reviews

New York Life Insurance and Transamerica Products and Services

Most reviewed product and services
  • New York Life Insurance Life Insurance (23 reviews)
  • New York Life Insurance Annuity (7 reviews)
  • New York Life Insurance Customer Care (5 reviews)
  • Transamerica Life Insurance (25 reviews)
  • Transamerica 401K Retirement Plan (9 reviews)
  • Transamerica Retirement Plan (5 reviews)