PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New York Life Insurance and Primerica as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primerica
Has Verified Representatives
2.7
New York Life Insurance
Primerica

New York Life Insurance and Primerica Overview

Total reviews 57 322
Company responses 0 135
Issues resolved 0 4

New York Life Insurance and Primerica Consumer Ratings

Rank
88 out of 1095 in Insurance category
114 out of 1921 in Financial Services category
Customer service
67 in category
117 in category
Reliability
51 in category
71 in category
Diversity of Products or Services
33 in category
144 in category
Product or Service Quality
45 in category
106 in category

New York Life Insurance and Primerica Rating Details

Customer service
1.8 (25 reviews)
2.3 (75 reviews)
Reviewer's quote

Without a broker, your insurance may be cheaper, but with one you are supposed to be able to avoid the insurmountable wall of customer service hotline *** and be educated by your broker what a process entails and what you will be financially responsible for. That was a mouthfull, and I don't feel...

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...my policy September 5th, 2020 received my cancellation letter in the letter it says check is enclosed for whatever amount no check was in there I called customer service and the lady told me that the letter was wrong and was told to let customers know that it would take 20 days after you cancellation, they should...

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Reliability
1.9 (23 reviews)
2.4 (63 reviews)
Reviewer's quote

After meeting with an agent in the Santa Rosa Ca. office in August 2019. My husband and I decided to purchase 750k each of Custom Whole Life. Nine months later my husband passed due to a brain aneurysm. I thought for sure they would fight me on the claim. They are fantastic... seven days after I...

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My account was drafted almost triple the amount without my permission. I want a redund

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Diversity of Products or Services
2.7 (21 reviews)
2.2 (64 reviews)
Reviewer's quote

...I was nieve and uneducated to the products and services, do your homework and get smart. Don't, DON'T trust the commission driven agent. After being milked for tens of thousand the Agent would return my calls or emails when I wanted to pull out...

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And late of 2016 I was approached by a Primerica representative and I was interested in some of their products. I schedule an appointment to purchase some products however I had a phone change and lost contacts. A number kept popping up as spam and once I investigated it turned out to be the...

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Product or Service Quality
2.2 (21 reviews)
2.2 (60 reviews)
Reviewer's quote

...This was just a very bad product. I blame myself partially for not being more diligent...

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...I’m just very upset with the poor customer service all I want is a full refund of everything that was charged on my bank account. Hope to hear from someone soon. ..

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New York Life Insurance and Primerica Pros and Cons

Pros
  • Professional
  • Ethical and suitability
  • Development and supportive
  • I made on time monthly payments
  • Getting financial education
  • I made on scheduled payments
Cons
  • Very poor customer service
  • Poor attitude
  • Fallacious advice from a completely uninformed staff
  • Broken promises
  • Rude and arrogant accusatory representatitve
  • Fraud

New York Life Insurance and Primerica Most Positive Reviews

Top rated reviews
5

I've been an advisor with NYA Life for years. In ANY company you can find unscrupulous people or something someone will...

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5

I am an RN for Kaiser Permanente and I have a Masters degree in Nursing. I have been a client of Primerica since 2005. L...

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5

First of All, I have been with NYL for 14 years and cannot be more proud to be with a company that supports its agents....

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5

I absolutely love Primerica. I love my RVP. I love my earning potential. I love what Primerica does for people. Im 24...

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New York Life Insurance and Primerica Most Critical Reviews

Lowest rated reviews
1

Waste of time, ripoff, they push the catholic church on new recruits, require professional licenses and then refuse to t...

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1

One of the worst and unprofessonial insurance companies in American they dont follow the laws in paying out an...

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1

NY life is the most sorry company have ever dealt with. Sibling purchased long term care and sent in claim 6 months...

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1

I am sorry, I aloud my family to leave their old insurance, to join Prime American Insurance company, we had no...

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New York Life Insurance and Primerica Latest Reviews

Recent published reviews
4.3

After meeting with an agent in the Santa Rosa Ca. office in August 2019. My husband and I decided to purchase 750k each...

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No votes

I was deceived in what type of policy l was getting

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1

Wife died, filled claim 3 weeks ago, got more papers in the mail today to fill out, NYL is dragging its feet to hold...

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No votes

trying to put a stop payment on my savings

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New York Life Insurance and Primerica Products and Services

Most reviewed product and services
  • New York Life Insurance Life Insurance (23 reviews)
  • New York Life Insurance Annuity (7 reviews)
  • Primerica Life Insurance (61 reviews)
  • Primerica Life Policy Claim (4 reviews)
  • Primerica Claim (3 reviews)