PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skechers and New Balance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Skechers
New Balance

Skechers and New Balance Overview

Total reviews
1243
272
Company responses
0
0
Issues resolved
2
2

Skechers and New Balance Consumer Ratings

Rank
325 out of 2058 in Footwear and Clothing category
377 out of 2058 in Footwear and Clothing category
Product or Service Quality
345 in category
406 in category
Value for money
323 in category
470 in category
Price Affordability
349 in category
390 in category
Customer service
207 in category
285 in category

Skechers and New Balance Rating Details

Product or Service Quality
1.8 (432 reviews)
1.6 (93 reviews)
Reviewer's quote

not to mention all of the other aches and pains I’ve developed over the use of this dangerous and inferior product! After reading the accounts of many regarding Skechers footwear, I see there are so many others who’ve suffered much more severe injuries than did I. My heart breaks for them. This is...

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I am sad to report that my daily wear, favorite pair of tennis shoes have bit the dust after 12 years of service. I have worn the soles off, re-glued the soles several times and yes today I'm still wearing even though they are done. I'm 72 years old and while I have other pairs of still new tennis...

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Value for money
2.1 (429 reviews)
1.6 (84 reviews)
Reviewer's quote

Skechers was quick to take my money over a week ago. Now I am not able to reach anyone via email or phone. Customer service is basically nonexistent...

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I purchased shoes from new balance india, they dedycted the money, but shoes never came, also they dont have anyway to contact them. Lost my money and faith in new balance..

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Price Affordability
2.6 (409 reviews)
2.5 (72 reviews)
Reviewer's quote

At the final check out the 28% discount promo code was not actually applied and I had already been charged full price. I immediately called and was advised by a recording that customer service was closed during the pandemic but I could make out an online request for assistance. I did this 3 times...

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...For the price we pay for this brand we should at least wear them until the soles start to show wear on their tread. It's like a process was skipped or something..

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Customer service
1.9 (398 reviews)
1.6 (90 reviews)
Reviewer's quote

I need To speak to somebody in person and although their customer service message States that they are available to answer calls they are not answering calls..

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...I understand they're all working from home due to the virus, but why can't they make a phone call ? When they do text back, their customer service has no clue whether all their out of stock sizes will be restocked. Total waste of time..

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Skechers and New Balance Pros and Cons

Pros
  • Comfortable
  • Comfort
  • How they fit
  • Initial fit and comfort
  • Comfort
  • Shoe support
Cons
  • Customer service
  • Poor quality
  • Poor product
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support

Skechers and New Balance Most Positive Reviews

Top rated reviews
5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

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5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

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5

I have had about 5 different pairs of Sketchers shoes lose their soles. They come off because the glue that holds the s...

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5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

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Skechers and New Balance Most Critical Reviews

Lowest rated reviews
1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

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1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

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1

Bad shoe just bought from los angeles and after i reach thailand wore it for few days and the back part to pull tore...

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1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

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Skechers and New Balance Latest Reviews

Recent published reviews
4.1

are all you shoes and sandals now made in China? I noticed the last couple of years the sizing is off. Certain styles...

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5

I am sad to report that my daily wear, favorite pair of tennis shoes have bit the dust after 12 years of service. I...

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2.6

I haven't received my order please send me back my money if I'm not getting my order my order number is 18953815 thank...

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No votes

Ive ordered a pair of shoes online from new balance site and its been more than 2 months Im not getting any information...

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Skechers and New Balance Products and Services

Most reviewed product and services
  • Skechers Shoes (413 reviews)
  • Skechers Sneakers (175 reviews)
  • Skechers Customer Care (53 reviews)
  • New Balance Shoes (109 reviews)
  • New Balance Sneakers (39 reviews)
  • New Balance 608 Sneakers (5 reviews)