PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skechers and New Balance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Skechers
New Balance

Skechers and New Balance Overview

Total reviews 1330 288
Company responses 0 0
Issues resolved 5 2

Skechers and New Balance Consumer Ratings

Rank
338 out of 2139 in Footwear and Clothing category
396 out of 2139 in Footwear and Clothing category
Product or Service Quality
375 in category
411 in category
Value for money
353 in category
482 in category
Price Affordability
380 in category
397 in category
Customer service
207 in category
276 in category

Skechers and New Balance Rating Details

Product or Service Quality
1.8 (462 reviews)
1.7 (99 reviews)
Reviewer's quote

...Customer service isnt available by phone. Why dont employees field calls from home as the rest of the world does? I cant find out how to return or print a return label. Large companies expect consumers to purchase their expensive merchandise, but dont provide good service...

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...I read a lot of these complaints on here and it appears no one gets satisfaction from customer service. I'm pretty sure these will be my last pair of NB shoes..

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Value for money
2.1 (455 reviews)
1.7 (90 reviews)
Reviewer's quote

...Please refund my money and i will return them to you Thank you for your help in this matter..

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...too much money for a sneaker that did not wear well and even bought inserts..

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Price Affordability
2.6 (437 reviews)
2.5 (75 reviews)
Reviewer's quote

...There was a shoe miss mark and customer rep was not willing to honor the price and blamed it on a customer. We've had this happen before. But this is the third time and I figured someone needs to do something about it..

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...For the price we pay for this brand we should at least wear them until the soles start to show wear on their tread. It's like a process was skipped or something..

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Customer service
1.9 (427 reviews)
1.6 (97 reviews)
Reviewer's quote

...No, I would not recommend this company due to poor customer service..

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...I understand they're all working from home due to the virus, but why can't they make a phone call ? When they do text back, their customer service has no clue whether all their out of stock sizes will be restocked. Total waste of time..

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Skechers and New Balance Pros and Cons

Pros
  • Comfortable
  • Comfort
  • How they fit
  • Initial fit and comfort
  • Comfort
  • Shoe support
Cons
  • Customer service
  • Poor quality
  • Poor product
  • Customer service
  • Sole seperation and poor customer support
  • Shoes fell apart in 6 months

Skechers and New Balance Most Positive Reviews

Top rated reviews
5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

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5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

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5

I have had about 5 different pairs of Sketchers shoes lose their soles. They come off because the glue that holds the s...

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5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

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Skechers and New Balance Most Critical Reviews

Lowest rated reviews
1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

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1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

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1

Bad shoe just bought from los angeles and after i reach thailand wore it for few days and the back part to pull tore...

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1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

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Skechers and New Balance Latest Reviews

Recent published reviews
1

I love Sketchers, but when ever I wear them, I trip. I got rid of one pair because of this, and now my second pair...

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1.1

I purchased two pairs of New Balance women's shoes one size 9M and another my regular size 8.5 W at Joe's New Balance...

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No votes

Need final check have not received it yet

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No votes

MY issue is not been solved yet.As the call was not made to new balance. and I could not contact new balance.
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Skechers and New Balance Products and Services

Most reviewed product and services
  • Skechers Shoes (430 reviews)
  • Skechers Sneakers (189 reviews)
  • Skechers Gowalk Sneakers (33 reviews)
  • New Balance Shoes (109 reviews)
  • New Balance Sneakers (39 reviews)
  • New Balance 608 Sneakers (6 reviews)