PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Skechers

New Balance and Skechers Overview

Total reviews
240
1017
Company responses
0
0
Issues resolved
1
2

Skechers was first mentioned on PissedConsumer on Mar 28, 2011 and since then this brand received 1017 reviews. It is 777 reviews more than New Balance received since Sep 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with New Balance customer support team and Skechers customer service.

New Balance and Skechers Consumer Ratings

Rank
305 out of 2303 in Footwear and Clothing category
232 out of 2303 in Footwear and Clothing category
Product or Service Quality
357 in category
313 in category
Customer service
231 in category
174 in category
Value for money
384 in category
270 in category

According to consumer ratings and reviews, Skechers ranks 73 points higher in the Footwear and Clothing category than New Balance. People gave New Balance 1.7 stars for Product or Service Quality criterion in Footwear and Clothing category and it is 492 points higher than the worst rated brand in this category. At the same time, Skechers was rated 1.8 stars for Product or Service Quality criterion in this category and it is 536 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Skechers has a higher rating than New Balance. Regarding Value for money criterion, consumers gave New Balance 1.7 stars and it is 55% greater than other in category. Skechers however was rated 2.1 stars and it is 68% greater than other in category.

New Balance and Skechers Rating Details

Product or Service Quality
1.7 (90 reviews)
1.8 (379 reviews)
Reviewer's quote

July 9, 2019 TO:New Balance Corporate Office FROM:Angela Boston301-873-8334 RE:Customer Service Thank you for taking the time to read your customer feedback. We visited your store #29 in Arundel Mills Mall on July 6, 2019. The shoe (990 v4 in gray) was not available in a 9...

Angela B

...lousy service..

aMY h
Customer service
1.6 (83 reviews)
2 (340 reviews)
Reviewer's quote

Poor customer service they take too long to respond when you have issues calling customer service agents don't know or keep records of your calls..

Luis B

Just visited the Skechers Factory Outlet in Altoona, Iowa, for the first time and could not believe the lack of customer service in the store. There weren't many cars parked at the Outlet Mall and very few customers in the store. When I first arrived I saw 2 employees who spent all of their time...

Donna K
Value for money
1.7 (78 reviews)
2.1 (373 reviews)
Reviewer's quote

...It's obvious that NB saves money by eliminating the sewn in plastic insert eyelets. At around $70. 00 a pair NB should not be cheapening their product to save a few cents..

Harry E

...I wasted money and a whole lot of time trying to figure out how to make the smell go away. What can you do to help me? Its the only shoes i own that smell like this ..

Becky C

New Balance and Skechers Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Comfort
  • Comfortable
  • How they fit
Cons
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support
  • Poor quality
  • Customer service
  • Poor product

New Balance and Skechers Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

New Balance and Skechers Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

New Balance and Skechers Latest Reviews

Recent published reviews

After accepting money, your order will never be dispatched.

Read all 240 reviews
1.6

Just ordered 1 pak socks w/ the shoes, quoted 1 price w/ shipping on CC. They "split" order and charged shipping twice!...

Read all 1017 reviews

New Balance and Skechers Products and Services

Most reviewed product and services
  • New Balance Shoes (106 reviews)
  • New Balance Sneakers (37 reviews)
  • New Balance 608 Sneakers (5 reviews)
  • Skechers Shoes (389 reviews)
  • Skechers Sneakers (159 reviews)
  • Skechers Customer Care (50 reviews)