PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Skechers

New Balance and Skechers Overview

Total reviews 290 1352
Company responses 0 0
Issues resolved 2 5

New Balance and Skechers Consumer Ratings

Rank
400 out of 2182 in Footwear and Clothing category
351 out of 2182 in Footwear and Clothing category
Product or Service Quality
414 in category
375 in category
Customer service
277 in category
209 in category
Value for money
480 in category
359 in category
Price Affordability
389 in category
384 in category

New Balance and Skechers Rating Details

Product or Service Quality
1.7 (99 reviews)
1.8 (471 reviews)
Reviewer's quote

...I read a lot of these complaints on here and it appears no one gets satisfaction from customer service. I'm pretty sure these will be my last pair of NB shoes..

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...I have multiple pairs of Sketchers and this is the 1st time that I have had these type of quality issues in such a short period of time. Is there anything that you can do to help me fix this situation? Thanks, Rich Simmons..

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Customer service
1.6 (97 reviews)
1.8 (437 reviews)
Reviewer's quote

...I understand they're all working from home due to the virus, but why can't they make a phone call ? When they do text back, their customer service has no clue whether all their out of stock sizes will be restocked. Total waste of time..

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...Needless to say we left, my husband saying he will never spend money on Sketchers again after such poor customer service. Is this really your store policy? I am just disappointed to lose option of buying your product again..

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Value for money
1.7 (91 reviews)
2.1 (464 reviews)
Reviewer's quote

...too much money for a sneaker that did not wear well and even bought inserts..

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...At 6 months they should have replaced the shoes or gave me my money back. The manufacturer would have given Shoe Sensation credit for the shoes..

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Price Affordability
2.5 (76 reviews)
2.6 (444 reviews)
Reviewer's quote

...For the price we pay for this brand we should at least wear them until the soles start to show wear on their tread. It's like a process was skipped or something..

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...There was a shoe miss mark and customer rep was not willing to honor the price and blamed it on a customer. We've had this happen before. But this is the third time and I figured someone needs to do something about it..

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New Balance and Skechers Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Comfortable
  • Comfort
  • How they fit
Cons
  • Customer service
  • Sole seperation and poor customer support
  • Shoes fell apart in 6 months
  • Customer service
  • Poor quality
  • Poor product

New Balance and Skechers Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

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5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

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5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

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5

I have had about 5 different pairs of Sketchers shoes lose their soles. They come off because the glue that holds the s...

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New Balance and Skechers Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

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1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

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1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

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1

Bad shoe just bought from los angeles and after i reach thailand wore it for few days and the back part to pull tore...

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New Balance and Skechers Latest Reviews

Recent published reviews
4.3

They discontinued a shoe that was perfect in every way without warning and or cause!!! I am so heartbroken

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1.4

I bought a pair of Skechers from Shoe Sensation and the warranty was for 60 days but the shoes clearly had a...

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2.2

JUST HAD MY SECOND PAIR OF SNEAKERS HAVE THE SOLE COME APART.BEING 76 YEARS OF AGE PLUS BEING HANDICAP I DON'T NEED...

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1

Its 9:05 pm Saturday and the sales rep said they were close but online the store hours say they are open till 10:00pm....

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New Balance and Skechers Products and Services

Most reviewed product and services
  • New Balance Shoes (109 reviews)
  • New Balance Sneakers (39 reviews)
  • New Balance 608 Sneakers (6 reviews)
  • Skechers Shoes (433 reviews)
  • Skechers Sneakers (189 reviews)
  • Skechers Gowalk Sneakers (33 reviews)