PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Skechers

New Balance and Skechers Overview

Total reviews
237
1002
Company responses
0
0
Issues resolved
1
2

Skechers was first mentioned on PissedConsumer on Mar 28, 2011 and since then this brand received 1002 reviews. It is 765 reviews more than New Balance received since Sep 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with New Balance customer support team and Skechers customer service.

New Balance and Skechers Consumer Ratings

Rank
296 out of 2469 in Footwear and Clothing category
226 out of 2469 in Footwear and Clothing category
Product or Service Quality
335 in category
288 in category
Customer service
218 in category
167 in category
Value for money
361 in category
247 in category

According to consumer ratings and reviews, Skechers ranks 70 points higher in the Footwear and Clothing category than New Balance. People gave New Balance 1.7 stars for Product or Service Quality criterion in Footwear and Clothing category and it is 471 points higher than the worst rated brand in this category. At the same time, Skechers was rated 1.8 stars for Product or Service Quality criterion in this category and it is 518 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Skechers has a higher rating than New Balance. Regarding Value for money criterion, consumers gave New Balance 1.7 stars and it is 55% greater than other in category. Skechers however was rated 2.1 stars and it is 69% greater than other in category.

New Balance and Skechers Rating Details

Product or Service Quality
1.7 (89 reviews)
1.8 (377 reviews)
Reviewer's quote

July 9, 2019 TO:New Balance Corporate Office FROM:Angela Boston301-873-8334 RE:Customer Service Thank you for taking the time to read your customer feedback. We visited your store #29 in Arundel Mills Mall on July 6, 2019. The shoe (990 v4 in gray) was not available in a 9...

Angela B

...lousy service..

aMY h
Customer service
1.6 (82 reviews)
2 (336 reviews)
Reviewer's quote

Poor customer service they take too long to respond when you have issues calling customer service agents don't know or keep records of your calls..

Luis B

I have been trying to call for 2 days and no one will answer

Jozalyn
Value for money
1.7 (77 reviews)
2.1 (370 reviews)
Reviewer's quote

I don’t believe this. New Balance Nebs shoes are dangerously slippery and like skating shoes. It doesn’t feel right

Ashok K

I took three falls in the timespan of two hours while substitute teaching in the walk on 5 Sketchers. I feel in the school hallway. I think they thought it was my age causing it. I am 68 but very fit, no problems walking., I could not understand what was happening, as I was tripping over nothing. I...

Tobiah

New Balance and Skechers Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Comfort
  • Comfortable
  • How they fit
Cons
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support
  • Poor quality
  • Customer service
  • Poor product

New Balance and Skechers Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

New Balance and Skechers Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

New Balance and Skechers Latest Reviews

Recent published reviews
1

My problem was NOT resolved.

Read all 237 reviews

Its very sad I bought shoes for work, I work in the hospital but I have been fallen down twice because of the shoes. I...

Read all 1002 reviews

New Balance and Skechers Products and Services

Most reviewed product and services
  • New Balance Shoes (105 reviews)
  • New Balance Sneakers (37 reviews)
  • New Balance 608 Sneakers (5 reviews)
  • Skechers Shoes (386 reviews)
  • Skechers Sneakers (159 reviews)
  • Skechers Customer Care (50 reviews)