PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Skechers as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Skechers

New Balance and Skechers Overview

Total reviews 300 1446
Company responses 0 0
Issues resolved 2 5

New Balance and Skechers Consumer Ratings

Rank
418 out of 2289 in Footwear and Clothing category
364 out of 2289 in Footwear and Clothing category
Product or Service Quality
450 in category
395 in category
Customer service
291 in category
233 in category
Value for money
524 in category
370 in category
Price Affordability
412 in category
406 in category

New Balance and Skechers Rating Details

Product or Service Quality
1.7 (104 reviews)
1.8 (507 reviews)
Reviewer's quote

I called customer service and was told the product is American made and popular, thus the price. Ok, I am all about buying American but If you are going to GOUGE the people just because its American made You are ripping off the same people trying to support you. It is companies like you that are...

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Spoke to customer service after being rudely addressed at store in Harahan. However, spoke to three people and all were pleasant. No one ever got back to me..

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Customer service
1.6 (99 reviews)
1.8 (480 reviews)
Reviewer's quote

...I understand they're all working from home due to the virus, but why can't they make a phone call ? When they do text back, their customer service has no clue whether all their out of stock sizes will be restocked. Total waste of time..

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If you don't give me the number to corporate I'll find it and contact them myself to let them know about the lack of good customer service, and not doing what you can to help a loyal customer. You're telling me you can't notify the warehouse and tell them NOT to ship this order?!? I don't believe...

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Value for money
1.7 (94 reviews)
2.1 (502 reviews)
Reviewer's quote

...too much money for a sneaker that did not wear well and even bought inserts..

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Bought 2 pair of sketchers and both are losing sections of soles. Took them back and was told they only have a 30 day guarantee. Big waste of money!

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Price Affordability
2.5 (81 reviews)
2.5 (479 reviews)
Reviewer's quote

...For price a person would expect better quality..

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...I also, had given her the confirmation email with the order number and price I paid. They refused to give her a gift card. So she asked if she could credit my credit card and sales clerk and manager refused saying she had to have the credit card...

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New Balance and Skechers Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Comfortable
  • Comfort
  • How they fit
Cons
  • Customer service
  • Shoes coming apart
  • That nb shoes fall apart
  • Customer service
  • Poor quality
  • Poor product

New Balance and Skechers Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

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5

This is not a complaint but a thumbs up. I purchased a pair of LIV SR-SUNCAP black women Skechers from your Pearl, MS...

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5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

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5

I have had about 5 different pairs of Sketchers shoes lose their soles. They come off because the glue that holds the s...

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New Balance and Skechers Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

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1

My brother and I went to Skechers in Woodfield Mall yesterday. We were getting free gum that the store leaves out for...

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1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

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1

Bad shoe just bought from los angeles and after i reach thailand wore it for few days and the back part to pull tore...

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New Balance and Skechers Latest Reviews

Recent published reviews
No votes

I bought these because my old ones were worn out. I have been buying the same New Balance MW847L for 8 years, two or...

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1

Bought 2 pair of sketchers and both are losing sections of soles. Took them back and was told they only have a 30 day...

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No votes

My husband wears your New Balance sneakers almost constantly. He is now on the 3rd pair in a row that have had the...

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No votes

I have 3 prs of Skecher shoes. I bought 2 prs. on 2/22/21 and have worn these 2 pairs equally since I purchased them. I...

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