PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Rockport as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Rockport

New Balance and Rockport Overview

Total reviews
267
110
Company responses
0
0
Issues resolved
2
3

New Balance and Rockport Consumer Ratings

Rank
355 out of 2002 in Footwear and Clothing category
459 out of 2002 in Footwear and Clothing category
Product or Service Quality
394 in category
428 in category
Customer service
277 in category
462 in category
Value for money
462 in category
393 in category
Exchange, Refund and Cancellation Policy
316 in category
412 in category

New Balance and Rockport Rating Details

Product or Service Quality
1.6 (93 reviews)
1.5 (41 reviews)
Reviewer's quote

I tried to find information on your website about warranties or returns due to product malfunctioning, but didn't see anything. I am hoping that you can see where I am coming from and that you can replace this product to keep me satisfied with your brand and keep me in New Balance shoes instead of...

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...So disappointed in what previously was a quality shoe..

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Customer service
1.6 (89 reviews)
1.2 (49 reviews)
Reviewer's quote

Me and my boyfriend walked into your Birch Run Outlet location and I’ve never witnessed such horrible customer service. When you see a customer walk in and exit the store, it doesn’t hurt to say “hello” and “have a nice day”. I am VERY,VERY upset with the way the employees treated me and my...

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...The customer service has been some of the worst I have ever seen. Save your money - its a terrible product with even worse customer service..

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Value for money
1.6 (84 reviews)
1.9 (40 reviews)
Reviewer's quote

I purchased shoes from new balance india, they dedycted the money, but shoes never came, also they dont have anyway to contact them. Lost my money and faith in new balance..

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...At this point I realize I am not getting my money back. Stay far away from Rockport..

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Exchange, Refund and Cancellation Policy
1.5 (73 reviews)
1.2 (47 reviews)
Reviewer's quote

I received an email on July 9 stating the shoes could not be located on order #24577/00029190702188290100 and the money would be refunded in 5-7 days. I arrived at the store to get another pair of New Balance 993 since the 990v4 was not available. I spoke with Al over the phone and expressed my...

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...returned 2 pairs of shoes 2 months ago, and I am still waiting for my refund. The way they handle customer inquiries is absurd..

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New Balance and Rockport Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Style and quality of the shoe
  • Shoes i got in the right size
  • Looks
Cons
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support
  • Customer service
  • Defective goods
  • Shoes or people

New Balance and Rockport Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

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4.5

I enjoy wearing Rock port causal shoes but it seems like most times i end up buying a different brand---why? i'm disappo...

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5

Called with product problem on running shoe purchased in Arizona on my travels....bottom heal on one shoe had come...

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4

Have always owned a pair of Rockport shoes. However.... when out the other day, had difficulty walking. When I turned...

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New Balance and Rockport Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

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1

Bought a pair of men's suede shoes at an outlet in New England a while back, for which I paid about $100. When I got...

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1

i bought fresh foam 980's and had both big toe areas wear out (in 3 months!) so that my toes were showing through the...

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1

So I order a shoe online from Rockport.com I wait and wait, then I finally call and I am told that my order was cancel...

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New Balance and Rockport Latest Reviews

Recent published reviews
1

Me and my boyfriend walked into your Birch Run Outlet location and I’ve never witnessed such horrible customer service....

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1

Cannot reach a person through the 1-800 #

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No votes

Complained about the quality of new balance socks as got holes, but no response.

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1

I cannot reach a person at Rockport Shoes.
Ordered shoes June 10th. Returned them, wrong size/width June 13th UPS.
Today i...

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New Balance and Rockport Products and Services

Most reviewed product and services
  • New Balance Shoes (108 reviews)
  • New Balance Sneakers (39 reviews)
  • New Balance 608 Sneakers (5 reviews)
  • Rockport Shoes (48 reviews)
  • Rockport Customer Care (11 reviews)
  • Rockport Boots (10 reviews)