PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about New Balance and Nike as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

New Balance
Nike

New Balance and Nike Overview

Total reviews
240
331
Company responses
0
0
Issues resolved
1
1

Nike was first mentioned on PissedConsumer on Nov 12, 2007 and since then this brand received 331 reviews. It is 91 reviews more than New Balance received since Sep 15, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with New Balance customer support team and Nike customer service.

New Balance and Nike Consumer Ratings

Rank
304 out of 2297 in Footwear and Clothing category
16 out of 236 in Sport Equipment and Accessories category
Product or Service Quality
356 in category
17 in category
Customer service
233 in category
12 in category
Value for money
389 in category
22 in category

New Balance and Nike Rating Details

Product or Service Quality
1.7 (90 reviews)
2.1 (81 reviews)
Reviewer's quote

July 9, 2019 TO:New Balance Corporate Office FROM:Angela Boston301-873-8334 RE:Customer Service Thank you for taking the time to read your customer feedback. We visited your store #29 in Arundel Mills Mall on July 6, 2019. The shoe (990 v4 in gray) was not available in a 9...

Angela B

I stopped buying your product when you made the idiotic move to hire that has been kapperneck. After its last babbling outburst because we defended ourselves I will be happy to dis-wade anyone from buying your junk..

PissedConsumer1755241
Customer service
1.6 (83 reviews)
2.1 (80 reviews)
Reviewer's quote

Poor customer service they take too long to respond when you have issues calling customer service agents don't know or keep records of your calls..

Luis B

The Customer Service Rep I was speaking to on Dec 21, 2019 was Robert and he was rude, condescending and unprofessional. He told me: "everyone in the soccer community knows that those cleats are for practice only and that everyone knows you have practice cleats and you have game cleats. " I asked...

Kim
Value for money
1.7 (78 reviews)
2.3 (74 reviews)
Reviewer's quote

...It's obvious that NB saves money by eliminating the sewn in plastic insert eyelets. At around $70. 00 a pair NB should not be cheapening their product to save a few cents..

Harry E

...Thats alot of money ! Seems like you would take better care of your customers !..

Kenny K

New Balance and Nike Pros and Cons

Pros
  • Initial fit and comfort
  • Comfort
  • Shoe support
  • Designs
  • Products
  • Never had a problem until i had to call customer service
Cons
  • Customer service
  • That nb shoes fall apart
  • Sole seperation and poor customer support
  • Customer service
  • Quality
  • Poor service and warranty

New Balance and Nike Most Positive Reviews

Top rated reviews
5

Have owend NB for years no problems. I generaly purchase a pair a year and use old shoes to work in field and garden. S...

5

i have order 10 pairs of shoes on line and now it said it was place order. 8 weeks ago but it did not come throw i paid...

New Balance and Nike Most Critical Reviews

Lowest rated reviews
1

Bought a cross trainer. Sole layer on right shoe is now separating slowly after two months or normal use. More than 30 d...

1

when there is going to be a Jordan release that is a hot item that everyone is dying to purchase. the store managers or...

New Balance and Nike Latest Reviews

Recent published reviews

After accepting money, your order will never be dispatched.

Read all 240 reviews
5

Got the info i was looking for

Read all 331 reviews

New Balance and Nike Products and Services

Most reviewed product and services
  • New Balance Shoes (106 reviews)
  • New Balance Sneakers (37 reviews)
  • New Balance 608 Sneakers (5 reviews)
  • Nike Shoes (97 reviews)
  • Nike Sneakers (70 reviews)
  • Nike Commercial (46 reviews)