PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Zelle Pay and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Zelle Pay
Netspend

Zelle Pay and Netspend Overview

Total reviews 706 2384
Company responses 0 0
Issues resolved 1 17

Zelle Pay and Netspend Consumer Ratings

Rank
53 out of 218 in Cash Services category
46 out of 204 in Cards category
Customer service
36 in category
No votes
Reliability
34 in category
No votes
Product or Service Quality
34 in category
No votes
Website
39 in category
No votes

Zelle Pay and Netspend Rating Details

Customer service
1.2 (304 reviews)
No votes
Reviewer's quote

This is because their customer service is pretty much non-existent and designed to get you to deal with the bank. If you call their support number, nearly every option leads to them telling you to wait 72hrs or contact your bank. Well, after 72hrs and my bank asking me to contact zelle, the person...

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...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

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Reliability
1.2 (293 reviews)
No votes
Reviewer's quote

Thru my BofA zelle i sent money, they didnt get it! A fake Zelle contacted me and stole my money!! Can you refund my money?? I still have fake zelle's phone # & the text i was sent, please contact me asap.

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Product or Service Quality
1.2 (290 reviews)
No votes
Reviewer's quote

Started a payment and recipient was not interested in using the program nonetheless there is no way to cancel the transaction immediately once BMO Harris Bank funds are sent to Zelle and there is no customer service to return my $1,000..

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I cant get customer service representative on the phone very irritating that I have to go through several automatic machines. I dont have the card number to enter to process refund because account was temporarily closed..

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Website
1.3 (272 reviews)
No votes
Reviewer's quote

...The fist advisin I had receid monies an in order to accept it to go to a website https:register. zellepay. com -but I am already registered The 2nd mdgThen seconds laterto contact Zell support where no one answers!STAY AWAY..

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Zelle Pay and Netspend Pros and Cons

Pros
  • Quick transfer
  • Getting money transfered easy
  • Total useless
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Poor customer service
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Poor customer service
  • Zero on customer service
  • Blocked account

Zelle Pay and Netspend Most Positive Reviews

Top rated reviews
5

I cannot log in to zelle

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

Zelle is tricky having you deactivate your clearxchange account and register with them. Clearxchange only required...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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Zelle Pay and Netspend Most Critical Reviews

Lowest rated reviews
1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

I was transferred to 2nd level support and was nevere helped. I dont see how they ever teamed up with the major banks....

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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Zelle Pay and Netspend Latest Reviews

Recent published reviews
No votes

Just got Money sent to me cant see it in my bank account

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No votes

Dear sir,
I would like to inform that i got my Netspend card from 711, but the card was blocked because of entered wrong...

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No votes

It says you have to be 18 and up to use zelle and I have Suntrust bank

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No votes

Mistakenly put my brothers account on deposit. We live in the same house what can i do to fix it? CANT!!! You'll have...

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Zelle Pay and Netspend Products and Services

Most reviewed product and services
  • Zelle Pay Money Transfer (338 reviews)
  • Zelle Pay Technical Support (9 reviews)
  • Zelle Pay Anthia Profile (2 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Deposit (122 reviews)
  • Netspend Prepaid Card Activation (108 reviews)