PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Zelle Pay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Zelle Pay

Netspend and Zelle Pay Overview

Total reviews
2126
604
Company responses
0
0
Issues resolved
12
0

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2126 reviews. It is 1522 reviews more than Zelle Pay received since Nov 8, 2017.

Netspend and Zelle Pay Consumer Ratings

Rank
30 out of 362 in Cards category
46 out of 305 in Cash Services category
Customer service
29 in category
34 in category
Website
24 in category
36 in category
Reliability
25 in category
33 in category

Netspend and Zelle Pay Rating Details

Customer service
1.3 (885 reviews)
1.2 (261 reviews)
Reviewer's quote

...DEFINITELY NOT, GREAT CUSTOMER SERVICE DEFINITELY NOT. WHEN I TRIED TO CALL AND SPEAK TO SOME ONE FOR THE 10TG TIME I WAS TOLD TO CALL BACK ON NEXT BUSINESS DAY , CUSTOMER SERVICE WAS CLOSED!! TRULY UPSET AND INTEND ON SPEAKING WITH MY LAWYER..

Ridhi

Payment from send with BOA account to my Credit Union account. His funds were removed immediately but my bank can't receive them. The rep on the phone was about as helpful as a dull knife, sounded like from some far away country based on his accent. Cannot cancel transaction with my bank, going to...

PissedConsumer1722938
Website
1.7 (874 reviews)
1.2 (235 reviews)
Reviewer's quote

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

I'm not even a member of the website and yet I keep getting hit with fraudulent debit card charges on multiple occasions. I'll protest it with my bank and then it happens again a couple months later. Zelle does absolutely nothing to protect their website from fraud...

Carlos S
Reliability
1.3 (830 reviews)
1.1 (256 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953

I NEED HELP! I need to speak with someone. The recording is NOT helping me.

Howell

Netspend and Zelle Pay Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Quick transfer
  • Getting money transfered easy
  • Total useless
Cons
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds
  • Very poor customer service and crooks
  • Lack of solutions for my issues
  • Failure to transfer money

Netspend and Zelle Pay Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

5

I cannot log in to zelle

Netspend and Zelle Pay Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

Netspend and Zelle Pay Latest Reviews

Recent published reviews

My money not on my card.

Read all 2126 reviews
1

Payment from send with BOA account to my Credit Union account. His funds were removed immediately but my bank can't...

Read all 604 reviews

Netspend and Zelle Pay Products and Services

Most reviewed product and services
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (351 reviews)
  • Netspend Customer Care (150 reviews)
  • Zelle Pay Money Transfer (312 reviews)
  • Zelle Pay Mobile Application (53 reviews)
  • Zelle Pay Account (45 reviews)