PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Zelle Pay as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Zelle Pay

Netspend and Zelle Pay Overview

Total reviews 2405 721
Company responses 0 0
Issues resolved 17 1

Netspend and Zelle Pay Consumer Ratings

Rank
47 out of 206 in Cards category
52 out of 221 in Cash Services category
Customer service
No votes
44 in category
Website
No votes
47 in category
Reliability
No votes
42 in category
Product or Service Quality
No votes
43 in category

Netspend and Zelle Pay Rating Details

Customer service
No votes
1.2 (306 reviews)
Reviewer's quote

NETSPEND CORP offices asking me to email everything all over again to customer service instead of dispute documents but every time I do so I get email from dispute dept saying dispute closed and I cant get anyone from corporate to answer my calls or emails. I WILL NOT GIVE UP NETSPEND I WILL...

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Can't speak to anyone at customer service to fix the problem because I haven't received my funds which is due today..

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Website
No votes
1.3 (273 reviews)
Reviewer's quote

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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...The fist advisin I had receid monies an in order to accept it to go to a website https:register. zellepay. com -but I am already registered The 2nd mdgThen seconds laterto contact Zell support where no one answers!STAY AWAY..

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Reliability
No votes
1.2 (295 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Don't expect Help when you've been DeFrauded! Don't send money to companies online .use a credit card

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Product or Service Quality
No votes
1.2 (293 reviews)
Reviewer's quote

50 cent charge every time you use the card is a *** rip off then theyre always trying to find additional ways to charge you for *** Im so over theyre *** *** service. Netspend canceled my card without me knowing then when I called to get to the bottom of it the *** took 2 hours to figure out and I...

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This is because their customer service is pretty much non-existent and designed to get you to deal with the bank. If you call their support number, nearly every option leads to them telling you to wait 72hrs or contact your bank. Well, after 72hrs and my bank asking me to contact zelle, the person...

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Netspend and Zelle Pay Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Temporary convenience of having a card to use
  • Quick transfer
  • Getting money transfered easy
  • Total useless
Cons
  • Poor customer service
  • Zero on customer service
  • Blocked account
  • Poor customer service
  • Very poor customer service and crooks
  • Lack of solutions for my issues

Netspend and Zelle Pay Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

I cannot log in to zelle

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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5

Zelle is tricky having you deactivate your clearxchange account and register with them. Clearxchange only required...

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Netspend and Zelle Pay Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

After logging 2 cases witj 2nd level support becaise their useless app and program won't work with half the phone and...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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1

I was transferred to 2nd level support and was nevere helped. I dont see how they ever teamed up with the major banks....

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Netspend and Zelle Pay Latest Reviews

Recent published reviews
No votes

Trying to transfer funds from canceled netspend card to new net spend card? How do I do this?

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No votes

I send 300$ on 11/18/2020
The person didn't receive the money

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No votes

I am trying very hard to reach a live person so that I can have a transaction canceled the transaction was for $76 you...

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No votes

I send 300$ on 11/18/2020
The person he didn't receive the money
Where is my money went

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Netspend and Zelle Pay Products and Services

Most reviewed product and services
  • Netspend Prepaid Card (394 reviews)
  • Netspend Deposit (122 reviews)
  • Netspend Prepaid Card Activation (108 reviews)
  • Zelle Pay Money Transfer (341 reviews)
  • Zelle Pay Technical Support (9 reviews)
  • Zelle Pay Anthia Profile (2 reviews)