PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Yelp as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Yelp

Netspend and Yelp Overview

Total reviews
2370
787
Company responses
0
0
Issues resolved
17
5

Netspend and Yelp Consumer Ratings

Rank
46 out of 201 in Cards category
17 out of 167 in Review Websites and Directories category
Customer service
39 in category
11 in category
Website
30 in category
15 in category
Reliability
36 in category
10 in category
Product or Service Quality
38 in category
16 in category

Netspend and Yelp Rating Details

Customer service
1.3 (982 reviews)
1.2 (420 reviews)
Reviewer's quote

However, when you call customer service you expect, at a minimum, to be able to understand the person you are speaking to. I know they are speaking in their dialect and that is not the issue. Netspend makes so much money, why must they outsource their customer service calls? I ordered a replacement...

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When I call customer service to have the charges reversed they refused to let me speak to a supervisor and the agents are absolutely terrible. Now they say I will still owe another $70 for the first 5 days of the month for clicks. I'm a Commercial Realtor, how many people are really out there...

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Website
1.7 (961 reviews)
1.5 (395 reviews)
Reviewer's quote

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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...I think they have inflated the number of clicks on my website and those inquires are for types of services we do not normally perform. I believe they must have people who are doing the clicks and making fraudulent requests for service..

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Reliability
1.4 (916 reviews)
1.2 (384 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Used yelp back in 2017 with mixed results. Few months ago, a young lady started calling me trying to get me to use yelp. After several weeks of trying she gave up. Week later, a young man calls. We agree to try yelp for a week on a temp trial. A month later, I get a huge bill for $540. They charged...

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Product or Service Quality
1.4 (894 reviews)
1.2 (377 reviews)
Reviewer's quote

...So my questions is, How is this customer service? And how is this helping the customer by blocking the customer from using their card after I complied and proved many times? Somebody please help me. I don't know what else to do..

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...(Good think I don't eat ethnic food - some have 5 star reviews - NOTHING IS WORTH 5 STARS - EVER - okay, maybe sex on the moon with dom perignon and christie brinky if worth 5 stars, but that's about it) (btw: angie list is now a PAY service for businesses - never trusted that one either)..

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Netspend and Yelp Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Were nice to me at the beginning
  • Terrable
  • Biased
Cons
  • Poor customer service
  • Zero on customer service
  • Not solving the customer issues
  • Customer service
  • Yelp is commiting internet extortion
  • Unsure of integrity of the company

Netspend and Yelp Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

Our business recently received several positive reviews from legitimate existing live people - our customers. We were...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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5

Excellent company to work with. Excellent customer service, very professional installers, execellent electricians....

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Netspend and Yelp Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

Why did yelp remove my negative post for Athenix Institute in Irvine Ca.
Athenix flagged and yelp removed it asap... why...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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1

Yelp Reviews, which ever way the wind blows. I left a 5-star review for a dental surgeon in Stamford which displayed as...

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Netspend and Yelp Latest Reviews

Recent published reviews
No votes

I have called they say supervisor will call me never do they call you backnetspend are liars nd thief's. 8,000 they...

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1

Used yelp back in 2017 with mixed results. Few months ago, a young lady started calling me trying to get me to use...

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No votes

Everything has been taken care of thank you so much for reaching out to me

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5

Business owner harassing me after negative review

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Netspend and Yelp Products and Services

Most reviewed product and services
  • Netspend Account (388 reviews)
  • Netspend Prepaid Card (387 reviews)
  • Netspend Customer Care (160 reviews)
  • Yelp Review Listing (207 reviews)
  • Yelp Advertisement (91 reviews)
  • Yelp Customer Care (56 reviews)