PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Visa and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Visa
Netspend

Visa and Netspend Overview

Total reviews
26
2127
Company responses
0
0
Issues resolved
0
12

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2127 reviews. It is 2101 reviews more than Visa received since Oct 7, 2007.

Visa and Netspend Consumer Ratings

Rank
46 out of 362 in Cards category
31 out of 362 in Cards category
Customer service
14 in category
29 in category
Reliability
28 in category
24 in category
Interest Rate
39 in category
24 in category

According to consumer ratings and reviews, Netspend ranks 15 points higher in the Cards category than Visa. People gave Visa 1.8 stars for Customer service criterion in Cards category and it is 64 points higher than the worst rated brand in this category. At the same time, Netspend was rated 1.3 stars for Customer service criterion in this category and it is 49 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Netspend has a higher rating than Netspend. Regarding Interest Rate criterion, consumers gave Visa 1.3 stars and it is 49% worse than other in category. Netspend however was rated 1.5 stars and it is 69% greater than other in category.

Visa and Netspend Rating Details

Customer service
1.8 (5 reviews)
1.3 (885 reviews)
Reviewer's quote

...Customer service reps have the strongest foreign accents can barely understand. However they are nice. That's it..

PissedConsumer1002939

...DEFINITELY NOT, GREAT CUSTOMER SERVICE DEFINITELY NOT. WHEN I TRIED TO CALL AND SPEAK TO SOME ONE FOR THE 10TG TIME I WAS TOLD TO CALL BACK ON NEXT BUSINESS DAY , CUSTOMER SERVICE WAS CLOSED!! TRULY UPSET AND INTEND ON SPEAKING WITH MY LAWYER..

Ridhi
Reliability
1.3 (4 reviews)
1.3 (830 reviews)
Reviewer's quote

So i purchased a Visa debit Gift Card on 1/12/18. I put $200 on the card, activated it. The next day i make a purchase online for $177, i get an email saying my product will be sent out when funds are recieved. It is now 6 days later. Funds have still not gone through. I call the vendor they say...

Letasha

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953
Interest Rate
1.3 (4 reviews)
1.5 (714 reviews)
Reviewer's quote

I found out on 11/16/17 that my skylight card was pending for $282.95 the last time I used my card was on the 11/10/17 I used it at Shreveport fcu to withdraw my check from the electronic system in the inside of the branch they messed my transaction up it ended up taking the money so the workers...

Jayd

They completely shut my account down after being a customer with them for 10 years! Claiming high risk and suspicious activity? How? Why? When I do disputes from ATMs? Three disputes i had to do because of these machines were out of money. So they closed my account and sending me the remaining...

Karen J

Visa and Netspend Pros and Cons

Pros
No votes
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
No votes
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds

Visa and Netspend Most Positive Reviews

Top rated reviews
No votes
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

Visa and Netspend Most Critical Reviews

Lowest rated reviews
1

My neighbor paid $50 plus $3.95 to buy me a Visa Gift Card to say thanks for some work I did to her house. She gave me...

1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

Visa and Netspend Latest Reviews

Recent published reviews

I received a $25 prepaid Visa gift card at my December retirement party. It says it is valid through 6/25 on the front o...

Read all 26 reviews

I'd like to know the last charge it was on it as well as the last location it was charged to that way I can get video...

Read all 2127 reviews

Visa and Netspend Products and Services

Most reviewed product and services
  • Visa Gift Card (8 reviews)
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (352 reviews)
  • Netspend Customer Care (150 reviews)