PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Vanilla Visa and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Vanilla Visa
Netspend

Vanilla Visa and Netspend Overview

Total reviews 475 2383
Company responses 0 0
Issues resolved 0 17

Vanilla Visa and Netspend Consumer Ratings

Rank
47 out of 204 in Cards category
46 out of 204 in Cards category
Customer service
No votes
No votes
Product or Service Quality
No votes
No votes
Website
No votes
No votes
Reliability
No votes
No votes

Vanilla Visa and Netspend Rating Details

Customer service
No votes
No votes
Reviewer's quote

...and because the cashier was inexperienced on how to deal with the card he put it through a couple of times without any result so I called vanilla card customer service just to find out whether the money was still on there because the customer service rep did not understand English very well it took her almost 10 minutes just to...

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...put a social number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

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Product or Service Quality
No votes
No votes
Reviewer's quote

...When I went home and put the card into my PayPal and another service the card was declined..

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I cant get customer service representative on the phone very irritating that I have to go through several automatic machines. I dont have the card number to enter to process refund because account was temporarily closed..

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Website
No votes
No votes
Reviewer's quote

Someone used my card information to make an account through this website and whoever did that purchased a premium package and it costed me $49. 95 and it still pending and I already cancelled the subscription. I did not make that transaction...

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...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Reliability
No votes
No votes
Reviewer's quote

You guys had me on hold for 2 hours and plus like come on and to top it off I havent been able to use my funds that I reloaded on my card please help me activate the onevanilla prepaid card I bought it at cvs please give me a response back quickly I need to be able to use my card

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But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Vanilla Visa and Netspend Pros and Cons

Pros
  • No pros at all
  • Person on the phone
  • Lie to you
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Bad customer service
  • No support
  • Losing money
  • Poor customer service
  • Zero on customer service
  • Blocked account

Vanilla Visa and Netspend Most Positive Reviews

Top rated reviews
5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

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5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

Vanilla visa is an awesome product. Never had an problems.

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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Vanilla Visa and Netspend Most Critical Reviews

Lowest rated reviews
1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

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1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

I bought the card. Paid to to have $20 loaded on it. Was charged the $20 and the $4.95 activation fee. Opened the card...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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Vanilla Visa and Netspend Latest Reviews

Recent published reviews
No votes

My vanilla card says that my card is blocked..WHY?

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No votes

Mistakenly put my brothers account on deposit. We live in the same house what can i do to fix it? CANT!!! You'll have...

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No votes

I've tried to activate this card. Numerous times since i bought it and paid for 100.00 to be loaded on it and the...

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2.2

I need HELP Please I don't know why I can't log in my account I need to get my account unlocked asap.

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Vanilla Visa and Netspend Products and Services

Most reviewed product and services
  • Vanilla Visa Gift Card (165 reviews)
  • Vanilla Visa Prepaid Card (73 reviews)
  • Vanilla Visa Card Activation (17 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Deposit (122 reviews)
  • Netspend Prepaid Card Activation (108 reviews)