PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Vanilla Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Vanilla Visa

Netspend and Vanilla Visa Overview

Total reviews
2123
402
Company responses
0
0
Issues resolved
12
0

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2123 reviews. It is 1721 reviews more than Vanilla Visa received since Sep 7, 2009.

Netspend and Vanilla Visa Consumer Ratings

Rank
31 out of 361 in Cards category
32 out of 361 in Cards category
Customer service
32 in category
20 in category
Website
26 in category
36 in category
Reliability
27 in category
23 in category

According to consumer ratings and reviews, Netspend ranks 1 points higher in the Cards category than Vanilla Visa. People gave Netspend 1.3 stars for Customer service criterion in Cards category and it is 47 points higher than the worst rated brand in this category. At the same time, Vanilla Visa was rated 1.5 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netspend has a higher rating than Vanilla Visa. Regarding Reliability criterion, consumers gave Netspend 1.3 stars and it is 66% greater than other in category. Vanilla Visa however was rated 1.4 stars and it is 71% greater than other in category.

Netspend and Vanilla Visa Rating Details

Customer service
1.3 (885 reviews)
1.5 (156 reviews)
Reviewer's quote

...DEFINITELY NOT, GREAT CUSTOMER SERVICE DEFINITELY NOT. WHEN I TRIED TO CALL AND SPEAK TO SOME ONE FOR THE 10TG TIME I WAS TOLD TO CALL BACK ON NEXT BUSINESS DAY , CUSTOMER SERVICE WAS CLOSED!! TRULY UPSET AND INTEND ON SPEAKING WITH MY LAWYER..

Ridhi

..." Their owners, directors, leadership, customer service all have less intelligence than amoeba. No way to contact the bastards. Take your money and leave you out there...

Bill
Website
1.7 (874 reviews)
1.5 (142 reviews)
Reviewer's quote

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

...com Website will steal money from your card..

PissedConsumer1637705
Reliability
1.3 (830 reviews)
1.4 (134 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953

You have no option to check on purchases. I dont have the purchased card number

Bonner

Netspend and Vanilla Visa Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Brutal
  • Person on the phone
  • Visas are easy to spend
Cons
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds
  • No support
  • Losing money
  • Not being able to use a gift card

Netspend and Vanilla Visa Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

Netspend and Vanilla Visa Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

Netspend and Vanilla Visa Latest Reviews

Recent published reviews

My account is locked n was hackedShocked And I need my money and my account back thank you I get paid Thursday so I...

Read all 2123 reviews
1

You have no option to check on purchases. I dont have the purchased card number

Read all 402 reviews

Netspend and Vanilla Visa Products and Services

Most reviewed product and services
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (351 reviews)
  • Netspend Customer Care (150 reviews)
  • Vanilla Visa Gift Card (151 reviews)
  • Vanilla Visa Prepaid Card (53 reviews)
  • Vanilla Visa Card Activation (13 reviews)