PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Vanilla Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Vanilla Visa

Netspend and Vanilla Visa Overview

Total reviews
2142
449
Company responses
0
0
Issues resolved
12
0

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2142 reviews. It is 1693 reviews more than Vanilla Visa received since Sep 7, 2009.

Netspend and Vanilla Visa Consumer Ratings

Rank
33 out of 358 in Cards category
34 out of 358 in Cards category
Customer service
32 in category
23 in category
Website
28 in category
34 in category
Reliability
28 in category
22 in category

According to consumer ratings and reviews, Netspend ranks 1 points higher in the Cards category than Vanilla Visa. People gave Netspend 1.3 stars for Customer service criterion in Cards category and it is 50 points higher than the worst rated brand in this category. At the same time, Vanilla Visa was rated 1.5 stars for Customer service criterion in this category and it is 59 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netspend has a higher rating than Vanilla Visa. Regarding Reliability criterion, consumers gave Netspend 1.4 stars and it is 66% greater than other in category. Vanilla Visa however was rated 1.4 stars and it is 73% greater than other in category.

Netspend and Vanilla Visa Rating Details

Customer service
1.3 (893 reviews)
1.5 (178 reviews)
Reviewer's quote

...When I returned home, I called NetSpend customer service. I was asked to enter my card number. I entered the number which had been cancelled...

Brady B

I called the customer service number and explained to them that I want to report my card lost/stolen. (The woman on the line didn't speak good English) The woman on the phone told me she will stop anyone from using the card. I would need to send an email with a copy of receipt to show I purchased...

Tameika F
Website
1.7 (881 reviews)
1.5 (159 reviews)
Reviewer's quote

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

...com Website will steal money from your card..

PissedConsumer1637705
Reliability
1.4 (839 reviews)
1.4 (154 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953

Photo copy the receipt. Have a stop put on card by calling the prepaid customer service number.2 weeks later another request for another copy of a utility bill with your first and last name, mailing address for your date paper bill mailed and send copy to another e-mail that is going to be new to,...

PissedConsumer1762256

Netspend and Vanilla Visa Pros and Cons

Pros
  • Direct deposit
  • Ease of use
  • Frustrating
  • Person on the phone
  • No pros at all
  • Easy to use
Cons
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds
  • No support
  • Lack of problem solving skills
  • Losing money

Netspend and Vanilla Visa Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

Netspend and Vanilla Visa Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

Netspend and Vanilla Visa Latest Reviews

Recent published reviews

Seem to be Card misplace

Read all 2142 reviews
1

I purchased a $100.00 gift card for my son for Christmas. My son lost the card the next day. I called the customer...

Read all 449 reviews

Netspend and Vanilla Visa Products and Services

Most reviewed product and services
  • Netspend Account (382 reviews)
  • Netspend Prepaid Card (354 reviews)
  • Netspend Customer Care (150 reviews)
  • Vanilla Visa Gift Card (162 reviews)
  • Vanilla Visa Prepaid Card (62 reviews)
  • Vanilla Visa Card Activation (13 reviews)