PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Vanilla Visa as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Vanilla Visa

Netspend and Vanilla Visa Overview

Total reviews 2401 477
Company responses 0 0
Issues resolved 17 0

Netspend and Vanilla Visa Consumer Ratings

Rank
47 out of 206 in Cards category
48 out of 206 in Cards category
Customer service
40 in category
32 in category
Website
29 in category
40 in category
Reliability
35 in category
34 in category
Product or Service Quality
38 in category
37 in category

Netspend and Vanilla Visa Rating Details

Customer service
1.3 (996 reviews)
1.5 (193 reviews)
Reviewer's quote

NETSPEND CORP offices asking me to email everything all over again to customer service instead of dispute documents but every time I do so I get email from dispute dept saying dispute closed and I cant get anyone from corporate to answer my calls or emails. I WILL NOT GIVE UP NETSPEND I WILL...

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...and because the cashier was inexperienced on how to deal with the card he put it through a couple of times without any result so I called vanilla card customer service just to find out whether the money was still on there because the customer service rep did not understand English very well it took her almost 10 minutes just to...

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Website
1.7 (975 reviews)
1.5 (173 reviews)
Reviewer's quote

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Someone used my card information to make an account through this website and whoever did that purchased a premium package and it costed me $49. 95 and it still pending and I already cancelled the subscription. I did not make that transaction...

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Reliability
1.4 (930 reviews)
1.4 (166 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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I got a 25.00 gift card for my birthday ,I only use it at one store for coffee , I did not go there every day, the price was 1.66 the company charged me , the days, i did not go there, the Lady show me her account, she received the 1.66 the days I was there, but the days I were not there she did...

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Product or Service Quality
1.4 (910 reviews)
1.4 (176 reviews)
Reviewer's quote

50 cent charge every time you use the card is a *** rip off then theyre always trying to find additional ways to charge you for *** Im so over theyre *** *** service. Netspend canceled my card without me knowing then when I called to get to the bottom of it the *** took 2 hours to figure out and I...

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...When I went home and put the card into my PayPal and another service the card was declined..

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Netspend and Vanilla Visa Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Temporary convenience of having a card to use
  • No pros at all
  • Person on the phone
  • Lie to you
Cons
  • Poor customer service
  • Zero on customer service
  • Blocked account
  • Bad customer service
  • No support
  • Losing money

Netspend and Vanilla Visa Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

Attention Valued Vanilla Gift Card Customers,
We take your comments and reviews very seriously and would like to help re...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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5

Vanilla visa is an awesome product. Never had an problems.

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Netspend and Vanilla Visa Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

I received a Vanilla Visa card as a gift and used it for a couple of purchases. Afterwards, I wanted to check the...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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1

I bought the card. Paid to to have $20 loaded on it. Was charged the $20 and the $4.95 activation fee. Opened the card...

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Netspend and Vanilla Visa Latest Reviews

Recent published reviews
1

Was hacked twice in one month. Got a new card after the first *** and after I loaded cash on my new card I was hacked...

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1

I purchased last week on11/16/2020 a my vanilla reloadable Visa debit card I paid $300 at the cash register and have...

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1.1

I cant activate my card because it says it needs more verification. But my ID doesnt say the address on file nor do I...

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1

I got a 25.00 gift card for my birthday ,I only use it at one store for coffee , I did not go there every day, the...

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Netspend and Vanilla Visa Products and Services

Most reviewed product and services
  • Netspend Prepaid Card (394 reviews)
  • Netspend Deposit (122 reviews)
  • Netspend Prepaid Card Activation (108 reviews)
  • Vanilla Visa Gift Card (171 reviews)
  • Vanilla Visa Prepaid Card (73 reviews)
  • Vanilla Visa Card Activation (17 reviews)