PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Skylight One as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Skylight One

Netspend and Skylight One Overview

Total reviews
2372
891
Company responses
0
0
Issues resolved
17
0

Netspend and Skylight One Consumer Ratings

Rank
46 out of 201 in Cards category
18 out of 201 in Cards category
Customer service
35 in category
13 in category
Website
27 in category
13 in category
Reliability
32 in category
8 in category
Product or Service Quality
35 in category
17 in category

Netspend and Skylight One Rating Details

Customer service
1.3 (984 reviews)
2 (352 reviews)
Reviewer's quote

However, when you call customer service you expect, at a minimum, to be able to understand the person you are speaking to. I know they are speaking in their dialect and that is not the issue. Netspend makes so much money, why must they outsource their customer service calls? I ordered a replacement...

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...I've called customer service and try to talk to a human representative and it doesn't work I'm very agitated because I'm supposed to be getting paid on this card from my job. NH time I call it doesn't work. and I tried activating it over the phone like my packet said...

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Website
1.7 (963 reviews)
2.1 (320 reviews)
Reviewer's quote

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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...I set up my new card and went to their website to find a "Surcharge Free" ATM near my home. After withdrawing cash several times over a few days, I checked my balance online and realized I had been charged $10. 00 in fees...

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Reliability
1.4 (917 reviews)
2 (312 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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Your representatives are so disrespectful I deposited money on my card and it got took I called and the representatives keep hanging up on me and I'm still out of my money I'm not using this card not more and I put on FB and Instagram and other social media websites not to get this card.

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Product or Service Quality
1.4 (896 reviews)
1.9 (313 reviews)
Reviewer's quote

...So my questions is, How is this customer service? And how is this helping the customer by blocking the customer from using their card after I complied and proved many times? Somebody please help me. I don't know what else to do..

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I need to order a new card to my new address I already reported lost I just need to give you my new address so you can send my new card Every time I called the customer service number I can never get a customer service representative on the phone..

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Netspend and Skylight One Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Quick phone customer service
  • Overdraft protection
  • Easy to use
Cons
  • Poor customer service
  • Zero on customer service
  • Not solving the customer issues
  • Poor customer service
  • Everything to do with this card
  • Charge you for using your money

Netspend and Skylight One Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

I've been banking online with this company for about half a year now, and quite frankly being able to track my purchasin...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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5

I shaneice white 9144726977 did not make any transactions in west monroe louisiana i am requesting that my funds be...

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Netspend and Skylight One Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

PLEASE LISTEN TO THIS PERSON AND AVOID SKYLIGHT AT ALL COST...

THIS IS THE WORST SERVICE EVER.... their representative...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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1

I've had similar issues as other complaints - fees at "free" atms, many denied transactions, but not once have I been ab...

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Netspend and Skylight One Latest Reviews

Recent published reviews
1.4

Put $300 on a Netspend card, but they can't use it because I put my married name down, and my ID still has my maiden...

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No votes

Charges of $30 and small amounts were taking out of my account from the 8th until the 9th i have not swiped or used...

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1

Yall asked me for a letter to prove my address I sent you a letter addressed to me from child support and yall still...

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No votes

Your customers service center is one of the most incompetent and most unthinkable companies I have ever had the...

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Netspend and Skylight One Products and Services

Most reviewed product and services
  • Netspend Account (388 reviews)
  • Netspend Prepaid Card (387 reviews)
  • Netspend Customer Care (160 reviews)
  • Skylight One Account (139 reviews)
  • Skylight One Customer Care (82 reviews)
  • Skylight One Card Activation (47 reviews)