PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RushCard and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RushCard
Netspend

RushCard and Netspend Overview

Total reviews
3537
2121
Company responses
0
0
Issues resolved
4
12

RushCard was first mentioned on PissedConsumer on Oct 21, 2011 and since then this brand received 3537 reviews. It is 1416 reviews more than Netspend received since May 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Netspend customer support team than with RushCard customer service.

RushCard and Netspend Consumer Ratings

Rank
33 out of 361 in Cards category
30 out of 361 in Cards category
Product or Service Quality
22 in category
29 in category
Website
30 in category
26 in category
Customer service
35 in category
32 in category

According to consumer ratings and reviews, Netspend ranks 3 points higher in the Cards category than RushCard. People gave RushCard 1.5 stars for Product or Service Quality criterion in Cards category and it is 49 points higher than the worst rated brand in this category. At the same time, Netspend was rated 1.4 stars for Product or Service Quality criterion in this category and it is 42 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netspend has a higher rating than RushCard. Regarding Customer service criterion, consumers gave RushCard 1.3 stars and it is 51% greater than other in category. Netspend however was rated 1.3 stars and it is 55% greater than other in category.

RushCard and Netspend Rating Details

Product or Service Quality
1.5 (1340 reviews)
1.4 (810 reviews)
Reviewer's quote

...no knowledge of don't remember old account information so they want me to write a letter with my ID and fax to them so i can get in my account has used this service for...

Roosevelt C

I had $10 in my accounts. my last $10. I went to buy something at a store over a month ago. it declined and now I owe my brother money. :angry: today I tried to buy a flea comb for my young anemic kitten (fleas are lethal to young and/or anemic cats). I found out its LOCKED. I didn't do research...

PissedConsumer1710593
Website
1.6 (1304 reviews)
1.7 (874 reviews)
Reviewer's quote

...Ive tried the number on my card and the number on the website and neither work. I need to speak with someone about this issue and if its not resolved,i will go to a credit union where i know for a fact i will always be able to speak with someone and get my money. Ill be waiting..

PissedConsumer1610291

I have spoken to at least 4 customer service representatives, had one direct message through their website and made several posts to Netspend's Facebook page. I have not received a consistent explanation of what is going on. Nor have I been provided an estimated time of when the funds will post to...

Andrea P
Customer service
1.3 (1269 reviews)
1.3 (884 reviews)
Reviewer's quote

:sad: company doesn't stand by their customer..

Theresa p

...I tried to call all of the customer contact numbers, but each time, they requested a16 digit card number which I did not have. I have wasted 30 minutes and am at a dead end. Very poor customer service!..

Ronald N

RushCard and Netspend Pros and Cons

Pros
  • Early deposit
  • Direct deposit
  • Two day early check
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance
  • no one is answering the phones to reassure us as consumers
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds

RushCard and Netspend Most Positive Reviews

Top rated reviews
5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

RushCard and Netspend Most Critical Reviews

Lowest rated reviews
1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

RushCard and Netspend Latest Reviews

Recent published reviews

I’ve lost my card I can’t remember the my username and password so the say that they want prove if it really is me

Read all 3537 reviews
1

Ok, so I just started working on the 18 of November payday is Friday and I thought we were supposed to get paid two...

Read all 2121 reviews

RushCard and Netspend Products and Services

Most reviewed product and services
  • Rushcard Account (398 reviews)
  • Rushcard Prepaid Card (392 reviews)
  • Rushcard Customer Care (292 reviews)
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (351 reviews)
  • Netspend Customer Care (150 reviews)