PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about RushCard and Netspend as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

RushCard
Netspend

RushCard and Netspend Overview

Total reviews 4468 2377
Company responses 0 0
Issues resolved 10 17

RushCard and Netspend Consumer Ratings

Rank
38 out of 204 in Cards category
45 out of 204 in Cards category
Product or Service Quality
31 in category
36 in category
Customer service
39 in category
37 in category
Website
35 in category
28 in category
Interest Rate
26 in category
31 in category

RushCard and Netspend Rating Details

Product or Service Quality
1.5 (1598 reviews)
1.4 (900 reviews)
Reviewer's quote

...Very poor customer service as well! And why can't I speak to a damn supervisor about what's going on?! UNACCEPTABLE!!..

Read full review

...number, which I do not have, I asked for my money to be returned and I lost the first check they sent me, then I tried months ago to contact a customer service agent and they don't help me, and I keep trying to get help and can never communicate, expect more from that...

Read full review
Customer service
1.3 (1567 reviews)
1.3 (986 reviews)
Reviewer's quote

I wish that they had a location to I can go to for this or a phone number because customer service never knows anything. All they keep telling me is go to their website. I will be looking into how to take these people to court because now I feel like I'm being withheld something that is rightfully...

Read full review

I tried logging onto my account but it said it was locked, so I tried calling customer service but the no one answered; only a machine answers. The machine was not helpful at all..

Read full review
Website
1.6 (1559 reviews)
1.7 (964 reviews)
Reviewer's quote

Why do you have a customer service number? Your agents refer us to the website, which isn't very helpful either. I have been with Rushcard since 2013 and my time with you guys are coming to an end. Thank you for nothing, yours truly once loyal consumer..

Read full review

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

Read full review
Interest Rate
1.6 (1433 reviews)
1.5 (795 reviews)
Reviewer's quote

The company keeps stating "they're waiting on their system to update and there is nothing that can be done at this time, corporate is aware of the issue". In the meantime they are charging people $30 to have their own funds sent to them via money gram. This is very poor customer service at a very...

Read full review

...90 in fees, and that doesn't count the initial cost of the card!!! That amounts to over 20% interest in just over a month. Worse than a payday loanshark!..

Read full review

RushCard and Netspend Pros and Cons

Pros
  • Early deposit
  • Direct deposit
  • Getting money early
  • Direct deposit
  • Frustrating
  • Ease of use
Cons
  • Customer service
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance
  • Poor customer service
  • Zero on customer service
  • Blocked account

RushCard and Netspend Most Positive Reviews

Top rated reviews
5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

Read full review
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

Read full review
5

What happened to the online site also no answer due to high volume of calls. I pray this gets resolved money is tied up...

Read full review
5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

Read full review

RushCard and Netspend Most Critical Reviews

Lowest rated reviews
1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

Read full review
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

Read full review
1

My Wife was in a really bad car accident and the money from the person who hit her insurance company was deposited on a...

Read full review
1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

Read full review

RushCard and Netspend Latest Reviews

Recent published reviews
1

Want to know where my money went and why am I locked out of my app

Read full review
No votes

My underage granddaughter received a check from netspend and she didnt open an account or own a card. How did she get a...

Read full review
2

I need a live operator I cannot get on line to do anything I have a disability

Read full review
No votes

My granddaughter has a check for 52.60 and she has never opened an account. I believe someone living in her other...

Read full review

RushCard and Netspend Products and Services

Most reviewed product and services
  • Rushcard Account (449 reviews)
  • Rushcard Prepaid Card (412 reviews)
  • Rushcard Customer Care (333 reviews)
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)