PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
RushCard

Netspend and RushCard Overview

Total reviews
2142
3597
Company responses
0
0
Issues resolved
12
4

RushCard was first mentioned on PissedConsumer on Oct 21, 2011 and since then this brand received 3597 reviews. It is 1455 reviews more than Netspend received since May 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Netspend customer support team than with RushCard customer service.

Netspend and RushCard Consumer Ratings

Rank
33 out of 358 in Cards category
36 out of 358 in Cards category
Customer service
32 in category
36 in category
Website
28 in category
31 in category
Reliability
28 in category
18 in category

According to consumer ratings and reviews, Netspend ranks 3 points higher in the Cards category than RushCard. People gave Netspend 1.3 stars for Customer service criterion in Cards category and it is 50 points higher than the worst rated brand in this category. At the same time, RushCard was rated 1.3 stars for Customer service criterion in this category and it is 46 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netspend has a higher rating than RushCard. Regarding Reliability criterion, consumers gave Netspend 1.4 stars and it is 66% greater than other in category. RushCard however was rated 1.5 stars and it is 78% greater than other in category.

Netspend and RushCard Rating Details

Customer service
1.3 (893 reviews)
1.3 (1288 reviews)
Reviewer's quote

...When I returned home, I called NetSpend customer service. I was asked to enter my card number. I entered the number which had been cancelled...

Brady B

...on hold for 2 hours they make up lies about high call volume is have called all times of day and nigh I have been a customer for 7 years this is the worst customer service is have ever...

Raynesha
Website
1.7 (881 reviews)
1.6 (1317 reviews)
Reviewer's quote

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

...Ive tried the number on my card and the number on the website and neither work. I need to speak with someone about this issue and if its not resolved,i will go to a credit union where i know for a fact i will always be able to speak with someone and get my money. Ill be waiting..

PissedConsumer1610291
Reliability
1.4 (839 reviews)
1.5 (1136 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953

I had got new phone but haven't been able to set my rush card account I've even tried to change my password so I can get in but it's not working for me( please help) I need to see my accounts.

PissedConsumer1765442

Netspend and RushCard Pros and Cons

Pros
  • Direct deposit
  • Ease of use
  • Frustrating
  • Early deposit
  • Direct deposit
  • Two day early check
Cons
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance
  • no one is answering the phones to reassure us as consumers

Netspend and RushCard Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

Netspend and RushCard Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

Netspend and RushCard Latest Reviews

Recent published reviews

Seem to be Card misplace

Read all 2142 reviews
1.1

I had got new phone but haven't been able to set my rush card account I've even tried to change my password so I can...

Read all 3597 reviews

Netspend and RushCard Products and Services

Most reviewed product and services
  • Netspend Account (382 reviews)
  • Netspend Prepaid Card (354 reviews)
  • Netspend Customer Care (150 reviews)
  • Rushcard Account (409 reviews)
  • Rushcard Prepaid Card (402 reviews)
  • Rushcard Customer Care (297 reviews)