PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
RushCard

Netspend and RushCard Overview

Total reviews 2369 4454
Company responses 0 0
Issues resolved 17 10

Netspend and RushCard Consumer Ratings

Rank
45 out of 204 in Cards category
37 out of 204 in Cards category
Customer service
35 in category
39 in category
Website
28 in category
36 in category
Reliability
31 in category
21 in category
Product or Service Quality
35 in category
31 in category

Netspend and RushCard Rating Details

Customer service
1.3 (983 reviews)
1.3 (1564 reviews)
Reviewer's quote

Recieved no satisfaction from automated customer service. No human contact was offered..

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I wish that they had a location to I can go to for this or a phone number because customer service never knows anything. All they keep telling me is go to their website. I will be looking into how to take these people to court because now I feel like I'm being withheld something that is rightfully...

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Website
1.7 (963 reviews)
1.6 (1556 reviews)
Reviewer's quote

...An hour and a half one day! I can not get my question answered by the website or app I need to talk to someone regarding withdrawing my money. I've sent 2 emails and no response at all! This is terrible. I feel they are using this virus as a way to NOT WORK! If you can't handle the calls and emails..

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Why do you have a customer service number? Your agents refer us to the website, which isn't very helpful either. I have been with Rushcard since 2013 and my time with you guys are coming to an end. Thank you for nothing, yours truly once loyal consumer..

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Reliability
1.4 (915 reviews)
1.5 (1392 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

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I am super upset I have been a customer since 2016 and I am constantly having issues with you guys. Can someone please give me a call at 8562630830. I need to speak with someone now.

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Product or Service Quality
1.4 (897 reviews)
1.5 (1595 reviews)
Reviewer's quote

...The customer service is treating me like I have done something wrong , all for card replacement. He told me yesterday I could go to the store and get a temp card to transfer my money into while you sent one 7-10 days. The woman would not activate because I had no money to put on it...

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...Would NEVER EVER use this stupid card service not use it myself ever again! -Smfh..

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Netspend and RushCard Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Early deposit
  • Direct deposit
  • Getting money early
Cons
  • Poor customer service
  • Zero on customer service
  • Blocked account
  • Customer service
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance

Netspend and RushCard Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

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5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

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5

Made transaction on May 20 at a atm machine I did not receive the money but net spend took it off anyway.i want to...

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5

What happened to the online site also no answer due to high volume of calls. I pray this gets resolved money is tied up...

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Netspend and RushCard Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

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1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

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1

I received I received money on my lost card I'm a veteran veteran receiving a disability check they told me I had a limi...

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1

My Wife was in a really bad car accident and the money from the person who hit her insurance company was deposited on a...

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Netspend and RushCard Latest Reviews

Recent published reviews
No votes

Yo la perdí con todos mis papeles

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1.3

I am super upset I have been a customer since 2016 and I am constantly having issues with you guys. Can someone please...

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No votes

Put money on card denied me to be netspend said 7 to 10 business days no refund

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1

All they do is tell you lies and do not resolve your issues always want to place you on hold, dont notate accounts...

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Netspend and RushCard Products and Services

Most reviewed product and services
  • Netspend Prepaid Card (390 reviews)
  • Netspend Account (389 reviews)
  • Netspend Customer Care (161 reviews)
  • Rushcard Account (449 reviews)
  • Rushcard Prepaid Card (412 reviews)
  • Rushcard Customer Care (332 reviews)