PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and RushCard as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
RushCard

Netspend and RushCard Overview

Total reviews
2121
3537
Company responses
0
0
Issues resolved
12
4

RushCard was first mentioned on PissedConsumer on Oct 21, 2011 and since then this brand received 3537 reviews. It is 1416 reviews more than Netspend received since May 14, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Netspend customer support team than with RushCard customer service.

Netspend and RushCard Consumer Ratings

Rank
29 out of 361 in Cards category
32 out of 361 in Cards category
Customer service
31 in category
34 in category
Website
26 in category
30 in category
Reliability
27 in category
16 in category

According to consumer ratings and reviews, Netspend ranks 3 points higher in the Cards category than RushCard. People gave Netspend 1.3 stars for Customer service criterion in Cards category and it is 47 points higher than the worst rated brand in this category. At the same time, RushCard was rated 1.3 stars for Customer service criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netspend has a higher rating than RushCard. Regarding Reliability criterion, consumers gave Netspend 1.3 stars and it is 65% greater than other in category. RushCard however was rated 1.5 stars and it is 79% greater than other in category.

Netspend and RushCard Rating Details

Customer service
1.3 (884 reviews)
1.3 (1269 reviews)
Reviewer's quote

...I tried to call all of the customer contact numbers, but each time, they requested a16 digit card number which I did not have. I have wasted 30 minutes and am at a dead end. Very poor customer service!..

Ronald N

...no knowledge of don't remember old account information so they want me to write a letter with my ID and fax to them so i can get in my account has used this service for...

Roosevelt C
Website
1.7 (874 reviews)
1.6 (1304 reviews)
Reviewer's quote

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

...Ive tried the number on my card and the number on the website and neither work. I need to speak with someone about this issue and if its not resolved,i will go to a credit union where i know for a fact i will always be able to speak with someone and get my money. Ill be waiting..

PissedConsumer1610291
Reliability
1.3 (830 reviews)
1.5 (1122 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953

No the issue has not been resolve if its not deposit the social security will contact them...

Zuleica

Netspend and RushCard Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Early deposit
  • Direct deposit
  • Two day early check
Cons
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds
  • Bad very bad customer service
  • I do not have access to my funds following their maintenance
  • no one is answering the phones to reassure us as consumers

Netspend and RushCard Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

5

I recieved a email and text from rushcars on friday about the systems being down. they did inform me about these...

Netspend and RushCard Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

1

The worst prepaid card company I ever had. They blocked my account after I buy a load from money gram, after they took...

Netspend and RushCard Latest Reviews

Recent published reviews
1

Ok, so I just started working on the 18 of November payday is Friday and I thought we were supposed to get paid two...

Read all 2121 reviews

I’ve lost my card I can’t remember the my username and password so the say that they want prove if it really is me

Read all 3537 reviews

Netspend and RushCard Products and Services

Most reviewed product and services
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (351 reviews)
  • Netspend Customer Care (150 reviews)
  • Rushcard Account (398 reviews)
  • Rushcard Prepaid Card (392 reviews)
  • Rushcard Customer Care (292 reviews)