PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netspend and Plenti as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netspend
Plenti

Netspend and Plenti Overview

Total reviews
2126
190
Company responses
0
0
Issues resolved
12
0

Netspend was first mentioned on PissedConsumer on May 14, 2008 and since then this brand received 2126 reviews. It is 1936 reviews more than Plenti received since Apr 28, 2016.

Netspend and Plenti Consumer Ratings

Rank
31 out of 362 in Cards category
35 out of 362 in Cards category
Customer service
29 in category
35 in category
Website
25 in category
28 in category
Reliability
25 in category
22 in category

According to consumer ratings and reviews, Netspend ranks 4 points higher in the Cards category than Plenti. People gave Netspend 1.3 stars for Customer service criterion in Cards category and it is 50 points higher than the worst rated brand in this category. At the same time, Plenti was rated 1.3 stars for Customer service criterion in this category and it is 44 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Netspend has a higher rating than Plenti. Regarding Reliability criterion, consumers gave Netspend 1.3 stars and it is 68% greater than other in category. Plenti however was rated 1.4 stars and it is 72% greater than other in category.

Netspend and Plenti Rating Details

Customer service
1.3 (885 reviews)
1.3 (104 reviews)
Reviewer's quote

...DEFINITELY NOT, GREAT CUSTOMER SERVICE DEFINITELY NOT. WHEN I TRIED TO CALL AND SPEAK TO SOME ONE FOR THE 10TG TIME I WAS TOLD TO CALL BACK ON NEXT BUSINESS DAY , CUSTOMER SERVICE WAS CLOSED!! TRULY UPSET AND INTEND ON SPEAKING WITH MY LAWYER..

Ridhi

Out of service number for customer services..

Yazmyn
Website
1.7 (874 reviews)
1.6 (91 reviews)
Reviewer's quote

...also the website says you need to pay $0. 50 to call and check the balance. I cant even call them to unlock my account because I don't have a phone..

PissedConsumer1710593

While attempting to log in to the plenti card website to complain, I discovered that plenti card points are awarded on the basis of 1 point for every GALLON of fuel purchased, NOT on the basis of 1 point per $1 purchase as in done for other purchases. Each 100 plenti points is worth a $1 cash...

John V
Reliability
1.3 (830 reviews)
1.4 (96 reviews)
Reviewer's quote

But over the last several years it seems like customer service and reliability has went downhill. I would call several times and speak to a representative and be told several different things by different representatives all while my accounting needs remained unmet. I even had fraud on my account...

PissedConsumer867953

You have number on card which is wrong as i called because my points expired by one day as i was told at register. Why can't you tell us when they expire on receipt or we just have to guess.

PissedConsumer1676202

Netspend and Plenti Pros and Cons

Pros
  • Direct deposit
  • Frustrating
  • Ease of use
  • Shopping and earning points
  • Winn dixie and exxon
  • What i was told i would see for automatic offers
Cons
  • Poor customer service
  • Zero on customer service
  • Mishandling of funds
  • Resolution and accountability
  • Account does not work
  • Plenti customer service

Netspend and Plenti Most Positive Reviews

Top rated reviews
5

So i always get my direct deposit on tuesday which is today and it should of been on at 330. So i call and was told its...

5

If you purchase an item with plenyi points can it be returned for cash.

Netspend and Plenti Most Critical Reviews

Lowest rated reviews
1

Do not use this service. It is a scam to drain money from poor people who do not have access to a bank account. The...

1

Someone is using my plenti points! I called plenti 2x so far to report what was happening but nothing was done! I...

Netspend and Plenti Latest Reviews

Recent published reviews

My money not on my card.

Read all 2126 reviews

I went to the store several times and have asked about getting a new card, they told me to go online and I would be...

Read all 190 reviews

Netspend and Plenti Products and Services

Most reviewed product and services
  • Netspend Account (381 reviews)
  • Netspend Prepaid Card (351 reviews)
  • Netspend Customer Care (150 reviews)
  • Plenti Rewards Program (110 reviews)
  • Plenti Customer Care (23 reviews)
  • Plenti Account (17 reviews)