Netgear vs Roku: which one is better? @ Pissed Consumer

PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netgear and Roku as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

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Netgear

1.4

Roku

1.6

Netgear

Roku

Netgear and Roku Overview

Total reviews

192

444

Company responses

Issues resolved

Roku was first mentioned on PissedConsumer on Feb 10, 2010 and since then this brand received 444 reviews. It is 252 reviews more than Netgear received since Jun 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Netgear customer support team and Roku customer service.

Netgear and Roku Consumer Ratings

Rank

197 out of 1198 in Gadgets and Accessories category

160 out of 1198 in Gadgets and Accessories category

Customer service

107 in category

99 in category

Product or Service Quality

131 in category

114 in category

Website

149 in category

145 in category

According to consumer ratings and reviews, Roku ranks 37 points higher in the Gadgets and Accessories category than Netgear. People gave Netgear 1.1 stars for Customer service criterion in Gadgets and Accessories category and it is 207 points higher than the worst rated brand in this category. At the same time, Roku was rated 1.2 stars for Customer service criterion in this category and it is 215 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Roku has a higher rating than Netgear. Regarding Website criterion, consumers gave Netgear 1.5 stars and it is 53% greater than other in category. Roku however was rated 1.6 stars and it is 54% greater than other in category.

Netgear and Roku Rating Details

Customer service

1.1 (85 reviews)

1.2 (176 reviews)

Reviewer's quote

...We have tried many times to sort this issue out and nothing is working, I need a NETGEAR customer support tech to help me sort this issue out since the internet techs in New Zealand are crap and don’t know anything about the NETGEAR product..

Elyzabeth

...SO EVEN ROKU CORPORATE IS AS NON Existent AS THE CUSTOMER SERVICE. Wasted hours of my time with this scam of a company..

Shaneice

Product or Service Quality

1.4 (73 reviews)

1.5 (163 reviews)

Reviewer's quote

I replied on the product support ticket and they got back to me two days later, telling me to reset everything and start the setup over again (as if I hadn't tried that already). Less than 24 hours later, the closed the support ticket and sent me a note saying since I had not responded for several...

Dorrie

Started out on a wait time of 22 minutes and now I am up to 24 minutes and still waiting for some one to give me a tracking number or some type of update on the Roku I ordered on November 28th

PissedConsumer1725448

Website

1.5 (67 reviews)

1.6 (168 reviews)

Reviewer's quote

post from arlo website community | Re: Arlo Pro system & cameras I have are becoming more unreliable and unstable every day I, too, am a very frustrated and disappointed in NetGear/Arlo customer. I've had two base stations and 10 cameras (5 on each) with a subscription for over two years. I often...

Domenico F

...The phone number is a computer voice that keeps telling you to go to their website. If you can't remember password or account information, again screwed. NEVER use them...

Karen J