PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netgear and Roku as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netgear
Roku

Netgear and Roku Overview

Total reviews
192
444
Company responses
0
0
Issues resolved
1
4

Roku was first mentioned on PissedConsumer on Feb 10, 2010 and since then this brand received 444 reviews. It is 252 reviews more than Netgear received since Jun 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Netgear customer support team and Roku customer service.

Netgear and Roku Consumer Ratings

Rank
197 out of 1198 in Gadgets and Accessories category
160 out of 1198 in Gadgets and Accessories category
Customer service
107 in category
99 in category
Product or Service Quality
131 in category
114 in category
Website
149 in category
145 in category

According to consumer ratings and reviews, Roku ranks 37 points higher in the Gadgets and Accessories category than Netgear. People gave Netgear 1.1 stars for Customer service criterion in Gadgets and Accessories category and it is 207 points higher than the worst rated brand in this category. At the same time, Roku was rated 1.2 stars for Customer service criterion in this category and it is 215 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Roku has a higher rating than Netgear. Regarding Website criterion, consumers gave Netgear 1.5 stars and it is 53% greater than other in category. Roku however was rated 1.6 stars and it is 54% greater than other in category.

Netgear and Roku Rating Details

Customer service
1.1 (85 reviews)
1.2 (176 reviews)
Reviewer's quote

...We have tried many times to sort this issue out and nothing is working, I need a NETGEAR customer support tech to help me sort this issue out since the internet techs in New Zealand are crap and don’t know anything about the NETGEAR product..

Elyzabeth

...SO EVEN ROKU CORPORATE IS AS NON Existent AS THE CUSTOMER SERVICE. Wasted hours of my time with this scam of a company..

Shaneice
Product or Service Quality
1.4 (73 reviews)
1.5 (163 reviews)
Reviewer's quote

I replied on the product support ticket and they got back to me two days later, telling me to reset everything and start the setup over again (as if I hadn't tried that already). Less than 24 hours later, the closed the support ticket and sent me a note saying since I had not responded for several...

Dorrie

Started out on a wait time of 22 minutes and now I am up to 24 minutes and still waiting for some one to give me a tracking number or some type of update on the Roku I ordered on November 28th

PissedConsumer1725448
Website
1.5 (67 reviews)
1.6 (168 reviews)
Reviewer's quote

post from arlo website community | Re: Arlo Pro system & cameras I have are becoming more unreliable and unstable every day I, too, am a very frustrated and disappointed in NetGear/Arlo customer. I've had two base stations and 10 cameras (5 on each) with a subscription for over two years. I often...

Domenico F

...The phone number is a computer voice that keeps telling you to go to their website. If you can't remember password or account information, again screwed. NEVER use them...

Karen J

Netgear and Roku Pros and Cons

Pros
  • I liked the product when it worked
  • Product when it works
  • Very un-productive
  • Product when it works
  • Would like the product if it worked the way its supposed to
  • Initially
Cons
  • Customer service
  • Technical support
  • Tech support
  • Customer service
  • Does not stand behind product
  • Terrible customer support

Netgear and Roku Most Positive Reviews

Top rated reviews
4.6

My previous router, a Linksys E4200, was purchased in March 2013. After 2-3 years, my ISP provider recommends replacing...

5

Having owned three Roku models now starting out with a Roku SE, a first model Roku 3 and now a Roku 4. Each has worked b...

Netgear and Roku Most Critical Reviews

Lowest rated reviews
1

I purchased this product, NetGear G54/N150 Wireless Router, last week, Tuesday Sept. 15th, 2014, at Radio Shack for a...

1

I wish I would have stumbled on to this website prior to purchasing ROKU 3. I would have never purchased this thing. I...

Netgear and Roku Latest Reviews

Recent published reviews

I want to change my username and password of my router as well as the wifi password. It takes me back to the same...

Read all 192 reviews

About our subscription in netflix why its very hard to contact roku

Read all 444 reviews

Netgear and Roku Products and Services

Most reviewed product and services
  • Netgear Router (56 reviews)
  • Netgear Technical Support (42 reviews)
  • Netgear Adapter (3 reviews)
  • Roku Streaming Stick (56 reviews)
  • Roku Streaming Media Player (38 reviews)
  • Roku Technical Support (35 reviews)