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Netgear

Gadgets and Accessories
  • 1 ISSUES RESOLVED
  • 146 TOTAL REVIEWS
  • $31.7K CLAIMED LOSSES
  • $511 AVERAGE LOSS
1.4
Customer service
Website
Discounts and Special Offers
Staff
Diversity of Products or Services
  • Product when it works 2
  • I liked the product when it worked 2
  • Very un-productive 1
  • Pro 1

Customers don't like

  • Customer service9
  • Tech support5
  • Technical support4
  • Because you refuse to stand behind one of your products4
  • Tries to charge to change settings3
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Roku

Gadgets and Accessories
  • 3 ISSUES RESOLVED
  • 271 TOTAL REVIEWS
  • $6.5K CLAIMED LOSSES
  • $91 AVERAGE LOSS
1.5
Customer service
Website
Discounts and Special Offers
Staff
Diversity of Products or Services
  • Would like the product if it worked the way its supposed to 3
  • Product when it works 3
  • Price 2
  • Netflix availability 2
  • Initially 2

Customers don't like

  • Customer service13
  • Does not stand behind product4
  • Roku server issues3
  • Lack of tech expertise3
  • Customer service sucks3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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