PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VUDU and Netflix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VUDU
Netflix

VUDU and Netflix Overview

Total reviews
42
2112
Company responses
0
0
Issues resolved
1
3

VUDU and Netflix Consumer Ratings

Rank
68 out of 283 in Games and Movies category
91 out of 1424 in Telecommunications category
Billing Practices
62 in category
61 in category
Customer service
66 in category
84 in category
Product or Service Quality
64 in category
77 in category
Website
65 in category
98 in category

VUDU and Netflix Rating Details

Billing Practices
1.5 (22 reviews)
2.3 (328 reviews)
Reviewer's quote

...So I've escalated the issue as a dispute on my billing account, because apparently no one is home at VUDU. Next I'll be asking how to delete my billing info or block VUDU on my billing account so this doesn't happen again..

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...i just opened my account and my billing date is may 7th but i got a debit alert and i don’t know why have been debited. Please i will like a response explaining why..

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Customer service
1.3 (22 reviews)
2 (516 reviews)
Reviewer's quote

VUDU customer service asked me to send them both codes even though only one was through their company. I also contacted Sony customer support. Sony informed me that VUDU redeemed my code, but VUDU customer service MANAGEMENT continued to argue with me (even though I have an email from Sony that...

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I want to complaint about misbehavior done by your customer service agent name DAN JOEL. He is one of the most unprofessional and ill-mannered agent I had ever seen. He does not deserve this customer service job...

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Product or Service Quality
1.8 (21 reviews)
2.3 (324 reviews)
Reviewer's quote

It won't let me use the service I have paid for..

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...I called customer service. It was like talking to a robot reading a script. You would think after ten years of being a DVD customer they would be grateful for my paying them for their service...

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Website
2 (20 reviews)
2.4 (483 reviews)
Reviewer's quote

and cut and pasted some ‘possible’ trouble shooting issues from their website. I had already read everything on the website to get help BEFORE emailing them. SO after 5 e mails, today I get one that says it’s been over 96 hours so ****ding ding ding****** my account issues must have been solved and...

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...Tried logging in on website to check account and cant get in. Says there is no account with my email. I have never had an issue with Netflix...

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VUDU and Netflix Pros and Cons

Pros
  • Convenient check out
  • Rating system
  • Interface
  • What netflix used to be
  • I love netflix
  • Convenience
Cons
  • No one answers any issues
  • Only robo letters are sent when you complain
  • Dissapointed
  • Customer service
  • Money being taking from my acct with no warning
  • Poor service

VUDU and Netflix Most Positive Reviews

Top rated reviews
5

We were charged with one movie we did not watch. My brother's memorial and then my husband was in the hospital. He came...

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5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

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5

My payment method was took off with no delay

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5

Well first of all the classics suite life of Zack and Cody and suite life of Zack and Cody on deck really? And Corey in...

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VUDU and Netflix Most Critical Reviews

Lowest rated reviews
1

VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment...

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1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

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1

Every movie i have streamed with vudu has issues. It stop playing mid movie and i have to restart. I have made...

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1

We have tried everything…new router, cable guy, etc. to get Netflix to stream. We now have terrible sound and picture. ...

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VUDU and Netflix Latest Reviews

Recent published reviews
No votes

Can't update card info .. wont allow me

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No votes

When trying to login it's letting me know that I've been lagging but it's not showing on my TV so I don't understand if...

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No votes

Amateur night.....what a joke !!DDD

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No votes

I had taken one month subscription and wanted to discontinue but without prior intimation and authority charged the...

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VUDU and Netflix Products and Services

Most reviewed product and services
  • Vudu Customer Care (9 reviews)
  • Vudu Streaming Service (6 reviews)
  • Vudu Account (2 reviews)
  • Netflix Streaming Service (252 reviews)
  • Netflix Account (223 reviews)
  • Netflix Subscription (125 reviews)