PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netflix and VUDU as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netflix
VUDU

Netflix and VUDU Overview

Total reviews
2155
46
Company responses
0
0
Issues resolved
3
1

Netflix and VUDU Consumer Ratings

Rank
94 out of 1429 in Telecommunications category
66 out of 293 in Games and Movies category
Customer service
87 in category
68 in category
Website
96 in category
61 in category
Diversity of Products or Services
103 in category
42 in category
Discounts and Special Offers
109 in category
49 in category

Netflix and VUDU Rating Details

Customer service
2 (520 reviews)
1.5 (24 reviews)
Reviewer's quote

...Ridiculous customer service !..

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...Customer service keeps hanging up on me because they're working from home and either have a poor Internet connection or poor cell phone service. I don't know what the reason is but they keep Saying they need to escalate the call but then weeks go by without the issue being resolved..

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Website
2.4 (491 reviews)
2.1 (22 reviews)
Reviewer's quote

...Tried logging in on website to check account and cant get in. Says there is no account with my email. I have never had an issue with Netflix...

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and cut and pasted some ‘possible’ trouble shooting issues from their website. I had already read everything on the website to get help BEFORE emailing them. SO after 5 e mails, today I get one that says it’s been over 96 hours so ****ding ding ding****** my account issues must have been solved and...

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Diversity of Products or Services
2.2 (422 reviews)
2.6 (19 reviews)
Reviewer's quote

...Too many companies are pulling Netflix's leased products. Good programs and movies are leaving..

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...says unable to play back Vudu says u have to do it from your home internet I don't have a home internet I travel all over the place and all other streaming services and video Services allow you to watch your downloads and download them from anywhere and it doesn't say this in any of their how to download...

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Discounts and Special Offers
1.9 (369 reviews)
2.1 (21 reviews)
Reviewer's quote

Captioning, on the other hand, is a feature that you can typically turn on and off, either by selecting Special Feature or Languages on the disc menu before the movie starts or by selecting "no captions" at the start of a streaming video. You may not know or appreciate that some of us rely of...

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A movie was charged to my account for rental without my permission. I'm not sure how it happened but sometimes things happen. I contacted VUDU, talked with a rep. on a Sunday morning and everything was fixed very fast.I have no problems with VUDU

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Netflix and VUDU Pros and Cons

Pros
  • What netflix used to be
  • I love netflix
  • Convenience
  • Convenient check out
  • Rating system
  • Interface
Cons
  • Customer service
  • Money being taking from my acct with no warning
  • Poor service
  • No one answers any issues
  • Dissapointed
  • Only robo letters are sent when you complain

Netflix and VUDU Most Positive Reviews

Top rated reviews
5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

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5

We were charged with one movie we did not watch. My brother's memorial and then my husband was in the hospital. He came...

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5

Well first of all the classics suite life of Zack and Cody and suite life of Zack and Cody on deck really? And Corey in...

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5

My payment method was took off with no delay

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Netflix and VUDU Most Critical Reviews

Lowest rated reviews
1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

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1

VUDU gave me a $5.50 promo credit good for six days. I rented a DVD for $0.99. For some reason, they billed my payment...

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1

We have tried everything…new router, cable guy, etc. to get Netflix to stream. We now have terrible sound and picture. ...

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1

Every movie i have streamed with vudu has issues. It stop playing mid movie and i have to restart. I have made...

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Netflix and VUDU Latest Reviews

Recent published reviews
No votes

we watched up to the 8th episode of the last season(4) where the female cop ( pregnant) found the professor and held a g...

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No votes

How they going to delete movies I bought an then I had to buy them again they should give me some money back on the...

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2.8

I couldn't watch movies on TV screen

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2.2

2 1/2 months to resolve an issue that is still not resolved. Customer service keeps hanging up on me because they're...

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Netflix and VUDU Products and Services

Most reviewed product and services
  • Netflix Streaming Service (254 reviews)
  • Netflix Account (223 reviews)
  • Netflix Subscription (130 reviews)
  • Vudu Customer Care (10 reviews)
  • Vudu Streaming Service (6 reviews)
  • Vudu Account (2 reviews)