PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Redbox and Netflix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Redbox
2.1
Netflix
2.3
Redbox
Netflix

Redbox and Netflix Overview

Total reviews 923 2425
Company responses 0 0
Issues resolved 1 4

Redbox and Netflix Consumer Ratings

Rank
62 out of 537 in Games and Movies category
108 out of 1680 in Telecommunications category
Customer service
49 in category
107 in category
Website
62 in category
108 in category
Diversity of Products or Services
59 in category
111 in category
Discounts and Special Offers
42 in category
137 in category

Redbox and Netflix Rating Details

Customer service
1.8 (416 reviews)
2 (592 reviews)
Reviewer's quote

MY CALL GOT CUT NEVER CALLED BACK NOT RESOLVED 818 865 **** CUSTOMER SERVICE NEEDS IMPROVEMENT. CALL BACK IF YOU CUT THE CALL..

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still no answer Thank you for contacting Netflix customer service. We apologize for the inconvenience this experience may have caused you and we'd love to send you the remaining credit via bank transfer to your account. Please ensure you have the following information: full name on your bank...

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Website
2.1 (405 reviews)
2.4 (555 reviews)
Reviewer's quote

...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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the fact you have cuties still on your website is disgusting. I bet you've had some new signs ups since this came out haven't you? Neflix is now *** central good job Neflix. I shall be cancelling my netflix..

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Diversity of Products or Services
2.2 (373 reviews)
2.3 (489 reviews)
Reviewer's quote

...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

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I am so unhappy with Netflix because it's ok to pay your monthly services but when it comes to provide the already paid service, Netflix refused to help me as a customer. I believe that they're somehow trying to get away with the poor service online due to the pandemic time that we are going...

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Discounts and Special Offers
2.3 (366 reviews)
1.9 (421 reviews)
Reviewer's quote

...I should be able to use a promo code for any service that Redbox offers. Many people do not want to go out during this time, and are fearful of = touching a high traffic kiosk like a Redbox. I was not asking for anything free...

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Captioning, on the other hand, is a feature that you can typically turn on and off, either by selecting Special Feature or Languages on the disc menu before the movie starts or by selecting "no captions" at the start of a streaming video. You may not know or appreciate that some of us rely of...

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Redbox and Netflix Pros and Cons

Pros
  • Easy to rent movies
  • Convenient
  • Prices of the movies
  • Movies and series
  • What netflix used to be
  • Lots of variety
Cons
  • Terrible customer service
  • Customer service and problem resolution
  • No help at all from customer service
  • Customer service
  • Money being taking from my acct with no warning
  • Poor service

Redbox and Netflix Most Positive Reviews

Top rated reviews
5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

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5

The movie the Eaters sucks *** !

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5

Well first of all the classics suite life of Zack and Cody and suite life of Zack and Cody on deck really? And Corey in...

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Redbox and Netflix Most Critical Reviews

Lowest rated reviews
1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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1

We have tried everything…new router, cable guy, etc. to get Netflix to stream. We now have terrible sound and picture. ...

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Redbox and Netflix Latest Reviews

Recent published reviews
No votes

This is not the first time that yall had double charge me for movies Ill rent a Lot of movies from your so I would like...

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No votes

Have been watching Intersection the whole series ..The 3rd series which is the last had only 5 episodes which had no...

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5

Was paid, movie didnt come out
Chaos walking ! I used my promo and transaction did go through !! I would like an email to...

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2

After much to do they were able to cancel my account.
They typed my email address in wrong then they could not access my...

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