PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Redbox and Netflix as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Redbox
Netflix

Redbox and Netflix Overview

Total reviews
913
2163
Company responses
0
0
Issues resolved
1
3

Redbox and Netflix Consumer Ratings

Rank
61 out of 293 in Games and Movies category
94 out of 1428 in Telecommunications category
Customer service
50 in category
86 in category
Website
58 in category
95 in category
Diversity of Products or Services
54 in category
102 in category
Discounts and Special Offers
40 in category
107 in category

Redbox and Netflix Rating Details

Customer service
1.8 (404 reviews)
2 (523 reviews)
Reviewer's quote

I had a credit on a gift card that stopped working- would not give credit at promo prompt? Customer service- phone contact or internet chat both could not address problem yet solve it?????..

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...Ridiculous customer service !..

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Website
2.1 (394 reviews)
2.4 (492 reviews)
Reviewer's quote

...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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...Tried logging in on website to check account and cant get in. Says there is no account with my email. I have never had an issue with Netflix...

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Diversity of Products or Services
2.3 (364 reviews)
2.2 (423 reviews)
Reviewer's quote

...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

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...Too many companies are pulling Netflix's leased products. Good programs and movies are leaving..

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Discounts and Special Offers
2.3 (360 reviews)
1.9 (370 reviews)
Reviewer's quote

...I should be able to use a promo code for any service that Redbox offers. Many people do not want to go out during this time, and are fearful of = touching a high traffic kiosk like a Redbox. I was not asking for anything free...

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Captioning, on the other hand, is a feature that you can typically turn on and off, either by selecting Special Feature or Languages on the disc menu before the movie starts or by selecting "no captions" at the start of a streaming video. You may not know or appreciate that some of us rely of...

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Redbox and Netflix Pros and Cons

Pros
  • Easy to rent movies
  • Convenient
  • Prices of the movies
  • What netflix used to be
  • I love netflix
  • Convenience
Cons
  • Terrible customer service
  • Customer service and problem resolution
  • Poor quality discs
  • Customer service
  • Money being taking from my acct with no warning
  • Poor service

Redbox and Netflix Most Positive Reviews

Top rated reviews
5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

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5

The movie the Eaters sucks *** !

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5

Well first of all the classics suite life of Zack and Cody and suite life of Zack and Cody on deck really? And Corey in...

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Redbox and Netflix Most Critical Reviews

Lowest rated reviews
1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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1

We have tried everything…new router, cable guy, etc. to get Netflix to stream. We now have terrible sound and picture. ...

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Redbox and Netflix Latest Reviews

Recent published reviews
1.6

I had a credit on a gift card that stopped working- would not give credit at promo prompt? Customer service- phone...

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No votes

Want to talk to creative team

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1

Ur stealing from me and if u don't fix it ur gonna be explaining your *** job corporation on CNN.

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1

Every time i cancel my membership my card is not accepted. This problem is happening every single time

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Redbox and Netflix Products and Services

Most reviewed product and services
  • Redbox Movie Dvd Rental (124 reviews)
  • Redbox Dvd Rental (91 reviews)
  • Redbox Customer Care (88 reviews)
  • Netflix Streaming Service (254 reviews)
  • Netflix Account (225 reviews)
  • Netflix Subscription (130 reviews)