PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netflix and Redbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netflix
Redbox

Netflix and Redbox Overview

Total reviews 2174 909
Company responses 0 0
Issues resolved 4 1

Netflix and Redbox Consumer Ratings

Rank
96 out of 1438 in Telecommunications category
60 out of 307 in Games and Movies category
Customer service
91 in category
49 in category
Website
96 in category
62 in category
Diversity of Products or Services
105 in category
57 in category
Discounts and Special Offers
118 in category
36 in category

Netflix and Redbox Rating Details

Customer service
2 (525 reviews)
1.8 (403 reviews)
Reviewer's quote

The customer service representative verified that it was in fact a phishing scam. And she has sent me an email so that I could forward the email I received to the phishing department at Netflix. Very satisfied..

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I had a credit on a gift card that stopped working- would not give credit at promo prompt? Customer service- phone contact or internet chat both could not address problem yet solve it?????..

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Website
2.4 (495 reviews)
2.1 (395 reviews)
Reviewer's quote

the fact you have cuties still on your website is disgusting. I bet you've had some new signs ups since this came out haven't you? Neflix is now *** central good job Neflix. I shall be cancelling my netflix..

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...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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Diversity of Products or Services
2.2 (432 reviews)
2.2 (365 reviews)
Reviewer's quote

...I was so mad for refusing to help me I cancelled all services. Ridiculous customer service !..

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...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

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Discounts and Special Offers
1.9 (376 reviews)
2.3 (359 reviews)
Reviewer's quote

Captioning, on the other hand, is a feature that you can typically turn on and off, either by selecting Special Feature or Languages on the disc menu before the movie starts or by selecting "no captions" at the start of a streaming video. You may not know or appreciate that some of us rely of...

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...I should be able to use a promo code for any service that Redbox offers. Many people do not want to go out during this time, and are fearful of = touching a high traffic kiosk like a Redbox. I was not asking for anything free...

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Netflix and Redbox Pros and Cons

Pros
  • What netflix used to be
  • Movies and series
  • Convenience
  • Easy to rent movies
  • Convenient
  • Prices of the movies
Cons
  • Customer service
  • Money being taking from my acct with no warning
  • Poor service
  • Terrible customer service
  • Customer service and problem resolution
  • Poor quality discs

Netflix and Redbox Most Positive Reviews

Top rated reviews
5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

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5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

Well first of all the classics suite life of Zack and Cody and suite life of Zack and Cody on deck really? And Corey in...

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5

The movie the Eaters sucks *** !

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Netflix and Redbox Most Critical Reviews

Lowest rated reviews
1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

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1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

We have tried everything…new router, cable guy, etc. to get Netflix to stream. We now have terrible sound and picture. ...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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Netflix and Redbox Latest Reviews

Recent published reviews
2.5

Amazon pay customer care number8389862296( ʖ )8294842724Amazon pay customer care number8389862296( ʖ...

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1.6

I lost my credit card and they don't allow you to pick up your DVD other than your credit card.
They could have offer oth...

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No votes

Staff repeatedly refused to check if a particular show has been cancelled off netflix nationwide and demanded that I...

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No votes

I lost my credit card and I wanted to pick up my reserved DVD. I could not. They don't have chat available and when I...

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Netflix and Redbox Products and Services

Most reviewed product and services
  • Netflix Streaming Service (251 reviews)
  • Netflix Account (219 reviews)
  • Netflix Subscription (131 reviews)
  • Redbox Movie Dvd Rental (125 reviews)
  • Redbox Dvd Rental (90 reviews)
  • Redbox Customer Care (87 reviews)