PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netflix and Redbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netflix
Redbox

Netflix and Redbox Overview

Total reviews
1542
790
Company responses
0
0
Issues resolved
2
1

Netflix was first mentioned on PissedConsumer on Apr 10, 2008 and since then this brand received 1542 reviews. It is 752 reviews more than Redbox received since Mar 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Netflix customer support team and Redbox customer service.

Netflix and Redbox Consumer Ratings

Rank
89 out of 1908 in Telecommunications category
48 out of 392 in Games and Movies category
Customer service
No votes
41 in category
Website
No votes
48 in category
Diversity of Products or Services
No votes
44 in category

Netflix and Redbox Rating Details

Customer service
No votes
1.7 (355 reviews)
Reviewer's quote

Spoken with Netflix customer service on phone regarding my free trial and was responded very badly. I was stuck and no proper guidance or support extended by the agent on call. No convincing response to help resolve my query and have behaved very arrogantly and finally agent hung up the phone...

Keylee

...I then wrote to Red box's online customer service and explained to them the whole situation. They were being very rude and sassy to me and told me that I couldn't get a refund. I will never use Red box again and I already shared this with friends and on social media...

Markus M
Website
No votes
2.1 (349 reviews)
Reviewer's quote

...Their website says "Email update Needed" - NOT - it's their IT dept,, which they refer to as "Engineering". Under any name, it's still IT which never is at fault..

Ken W

...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

William F
Diversity of Products or Services
No votes
2.2 (320 reviews)
Reviewer's quote

...based on telling me I could stream from more than one TV at no extra charge and as long as I remained a subscriber my price would NOT go up nor would my services change. They have on BOTH counts I'm now forced to pay $5 more per month to stream more than one tv at a time and the price I pay is going up to 10....

dee

...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

Kim B

Netflix and Redbox Pros and Cons

Pros
  • What netflix used to be
  • Use to love it
  • Lots of variety
  • Easy to rent movies
  • Convenient
  • Price of the movie
Cons
  • Customer service
  • Streaming interruptions
  • Money being taking from my acct with no warning
  • Terrible customer service
  • No help at all from customer service
  • Horrible customer service

Netflix and Redbox Most Positive Reviews

Top rated reviews
5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

Netflix and Redbox Most Critical Reviews

Lowest rated reviews
1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

Netflix and Redbox Latest Reviews

Recent published reviews

Netflix is added on my postpaid bill in globe philippines when in fact i dont have an account on netflix. How can u...

Read all 1542 reviews
1

I was charged for a movie I NEVER RENTED OVER $30 I was supposed to be refunded they NEVER DID!

Read all 790 reviews

Netflix and Redbox Products and Services

Most reviewed product and services
  • Netflix Streaming Service (215 reviews)
  • Netflix Account (145 reviews)
  • Netflix Subscription (98 reviews)
  • Redbox Movie Dvd Rental (116 reviews)
  • Redbox Dvd Rental (87 reviews)
  • Redbox Customer Care (81 reviews)