PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netflix and Redbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netflix
Redbox

Netflix and Redbox Overview

Total reviews
1502
772
Company responses
0
0
Issues resolved
2
1

Netflix was first mentioned on PissedConsumer on Apr 10, 2008 and since then this brand received 1502 reviews. It is 730 reviews more than Redbox received since Mar 26, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Netflix customer support team and Redbox customer service.

Netflix and Redbox Consumer Ratings

Rank
92 out of 1945 in Telecommunications category
46 out of 440 in Games and Movies category
Customer service
68 in category
37 in category
Website
95 in category
45 in category
Diversity of Products or Services
104 in category
43 in category

Netflix and Redbox Rating Details

Customer service
2 (367 reviews)
1.7 (344 reviews)
Reviewer's quote

No one care about customer and customer care ph no was not working very bad experience with Netflix..

Cady

...Customer Service doesn't care and said their technician did not see my dvd in box so according to their procedures, I will be charged. spent over hour arguing with them and my credit card company. Will never use them again..

PissedConsumer1699147
Website
2.5 (349 reviews)
2.1 (339 reviews)
Reviewer's quote

...Their website says "Email update Needed" - NOT - it's their IT dept,, which they refer to as "Engineering". Under any name, it's still IT which never is at fault..

Ken W

...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

William F
Diversity of Products or Services
2.2 (295 reviews)
2.2 (312 reviews)
Reviewer's quote

Recently I got a DVD that would not play on my computer. After trying multiple times, I tried another DVD from Netflix and it worked fine. I returned the faulty one and got a replacement a few days later. What a surprise that the second one didn't play! I tried another DVD and it worked fine. When...

PissedConsumer1724161

Redbox allowed me to watch my movies without charge I wasnt able to watch them within the first day so I needed another day. Thank you very much.

Sheng

Netflix and Redbox Pros and Cons

Pros
  • What netflix used to be
  • Lots of variety
  • Use to love it
  • Easy to rent movies
  • Convenient
  • Price of the movie
Cons
  • Customer service
  • Streaming interruptions
  • Money being taking from my acct with no warning
  • Terrible customer service
  • No help at all from customer service
  • Overcharging due to an error on their equipment

Netflix and Redbox Most Positive Reviews

Top rated reviews
5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

Netflix and Redbox Most Critical Reviews

Lowest rated reviews
1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

Netflix and Redbox Latest Reviews

Recent published reviews

I want log out this app, please

Read all 1502 reviews
1

I rented the lion king and got spookie buddies. Im *** pissed and want my money back

Read all 772 reviews

Netflix and Redbox Products and Services

Most reviewed product and services
  • Netflix Streaming Service (212 reviews)
  • Netflix Account (134 reviews)
  • Netflix Subscription (95 reviews)
  • Redbox Movie Dvd Rental (116 reviews)
  • Redbox Dvd Rental (83 reviews)
  • Redbox Customer Care (78 reviews)