PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Netflix and Redbox as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Netflix
Redbox

Netflix and Redbox Overview

Total reviews
2109
896
Company responses
0
0
Issues resolved
3
1

Netflix and Redbox Consumer Ratings

Rank
89 out of 1424 in Telecommunications category
53 out of 282 in Games and Movies category
Customer service
83 in category
44 in category
Website
97 in category
57 in category
Diversity of Products or Services
103 in category
50 in category
Discounts and Special Offers
99 in category
38 in category

Netflix and Redbox Rating Details

Customer service
2 (514 reviews)
1.8 (394 reviews)
Reviewer's quote

...I called customer service. It was like talking to a robot reading a script. You would think after ten years of being a DVD customer they would be grateful for my paying them for their service...

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...I called customer service and asked to swap the code for one that I can use to get the movie straight to my TV. Even ordering online, I still would need to go to the box and get the movie. The boxes are touched by a million hands, not sanitized by an employee, exposed to all kinds of germs, etc...

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Website
2.5 (481 reviews)
2.1 (384 reviews)
Reviewer's quote

...Tried logging in on website to check account and cant get in. Says there is no account with my email. I have never had an issue with Netflix...

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...They refuse to fix their error, and when you go to the Redbox website there is no 'contact us' link or an email to reach out to..

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Diversity of Products or Services
2.2 (414 reviews)
2.2 (355 reviews)
Reviewer's quote

...Too many companies are pulling Netflix's leased products. Good programs and movies are leaving..

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...There have numerous times when the kios weren’t working properly and remained out of services for months. I recently rented several movies and returned them as I have done I the past. 17 days later I noticed a $35 charge on my account...

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Discounts and Special Offers
1.9 (362 reviews)
2.3 (351 reviews)
Reviewer's quote

Captioning, on the other hand, is a feature that you can typically turn on and off, either by selecting Special Feature or Languages on the disc menu before the movie starts or by selecting "no captions" at the start of a streaming video. You may not know or appreciate that some of us rely of...

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Refunded money. Rep was very polite.

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Netflix and Redbox Pros and Cons

Pros
  • What netflix used to be
  • I love netflix
  • Convenience
  • Easy to rent movies
  • Convenient
  • Affordable movies
Cons
  • Customer service
  • Money being taking from my acct with no warning
  • Poor service
  • Terrible customer service
  • Customer service and problem resolution
  • Poor customer service

Netflix and Redbox Most Positive Reviews

Top rated reviews
5

Sesame street is entertaining for the little ones as well as educational. I think there are hundreds of dumb shows I wou...

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5

Box office hits like How To Train Your Dragon 2 are no longer available from Redbox in Blu Ray. I'm not sure if Redbox...

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5

Well first of all the classics suite life of Zack and Cody and suite life of Zack and Cody on deck really? And Corey in...

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5

The movie the Eaters sucks *** !

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Netflix and Redbox Most Critical Reviews

Lowest rated reviews
1

No refund for charges for canceled account that was omitted by Netflix system. I paid for an inactive account for six mo...

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1

Redbox online app is a piece of ***. 3rd time took money an no movies reserved then it want let you rent a movie...

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1

We have tried everything…new router, cable guy, etc. to get Netflix to stream. We now have terrible sound and picture. ...

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1

Redbox took $18 extra out of my account for being 2 days late on three movies. That is added on to the $2 i spent per...

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Netflix and Redbox Latest Reviews

Recent published reviews
1

I joined Netflix and it advertised a free month but seen you took
A
Payment immediately and called and your representative...

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No votes

I tried to rent a movie but it keeps giving me a error message!

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No votes

I need help with setting up my chromecast to get netflix on, i have it set up but the power went off & i cant get in'...

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5

Redbox took Care of the Issue at Hand and refunded it back to my Acct

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Netflix and Redbox Products and Services

Most reviewed product and services
  • Netflix Streaming Service (252 reviews)
  • Netflix Account (222 reviews)
  • Netflix Subscription (124 reviews)
  • Redbox Movie Dvd Rental (124 reviews)
  • Redbox Dvd Rental (91 reviews)
  • Redbox Customer Care (86 reviews)