PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Primo Water and Nestle Waters as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Primo Water
Nestle Waters

Primo Water and Nestle Waters Overview

Total reviews
Company responses
Issues resolved

Primo Water was first mentioned on PissedConsumer on Jun 19, 2014 and since then this brand received 120 reviews. It is 41 reviews more than Nestle Waters received since Jun 18, 2015.

Primo Water and Nestle Waters Consumer Ratings

7 out of 565 in Food category
188 out of 895 in Food Manufacturers category
Product or Service Quality
5 in category
118 in category
Value for money
4 in category
162 in category
Customer service
5 in category
164 in category

Primo Water and Nestle Waters Rating Details

Product or Service Quality
2 (51 reviews)
1.9 (46 reviews)
Reviewer's quote

Call service line. Had me double check all lines were connected. That didn’t work...


We canceled our account and signed on with Staples but they use this company as their water service. What a nightmare! Ready Refresh cannot get our deliveries straight. It’s supposed to be biweekly deliveries and they show up 4 days after they just delivered and when I explain we just had a...

Heather H
Value for money
2.3 (49 reviews)
1.8 (45 reviews)
Reviewer's quote

...I spend a lot of money at ACE, and they lost my loyalty. I'll price shop at the Big Box stores now. That's how businesses lose market share..

Ron M

Save your money. The issue here is that this company has gotten too large. The communication is lost...

Customer service
1.9 (38 reviews)
1.3 (49 reviews)
Reviewer's quote

...I recently gave up on your INCREDIBLY POOR CUSTOMER SERVICE and began delivery service with Ozarka. It's $1. 00 / bottle more but worth it...

Gregory G

If ReadyRefresh is going to stay in business, they need to change their business strategy for better customer service. I appreciate one nice honest employee on day four, that told me they did not have the black water dispenser in stock. Lorrain apologized and gave me a 25 dollar credit for the poor...


Primo Water and Nestle Waters Pros and Cons

  • Great water
  • Water tasted great
  • Quality of water
  • Water
  • When it was delivered at the door
  • Taste of their water and the convenience of home delivery
  • Water all over the floors
  • Lack of supply
  • Being tricked into thinking i would get my return money back
  • Service was extremely poor
  • Not delivering our water products
  • How customer service rep handled the matter

Primo Water and Nestle Waters Most Positive Reviews

Top rated reviews

Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours...


So far i hv had great service and people polite and care. I finally figured out when my billing date was so now i know...

Primo Water and Nestle Waters Most Critical Reviews

Lowest rated reviews

Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that...


I've been getting home delivery of their sparkling water cases for years. They charge me $13.49 per case plus CA redemp...

Primo Water and Nestle Waters Latest Reviews

Recent published reviews

It is not dispensing water

Read all 120 reviews

We used this company for years but this year over a 6 month period, raised our rates twice. We canceled our account and...

Read all 79 reviews

Primo Water and Nestle Waters Products and Services

Most reviewed product and services
  • Primo Water Bottled Water (30 reviews)
  • Primo Water Water Dispenser (26 reviews)
  • Primo Water Dispenser (16 reviews)
  • Nestle Waters Delivery Service (39 reviews)
  • Nestle Waters Customer Care (13 reviews)
  • Nestle Waters Home Delivery Service (5 reviews)