PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nestle Waters and Primo Water as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nestle Waters
Primo Water

Nestle Waters and Primo Water Overview

Total reviews
81
146
Company responses
0
0
Issues resolved
1
0

Nestle Waters and Primo Water Consumer Ratings

Rank
234 out of 737 in Food Manufacturers category
7 out of 166 in Food category
Customer service
187 in category
4 in category
Advertised vs Delivered
156 in category
5 in category
Product or Service Quality
141 in category
6 in category
Value for money
183 in category
4 in category

Nestle Waters and Primo Water Rating Details

Customer service
1.3 (51 reviews)
2 (43 reviews)
Reviewer's quote

Their customer service is atrocious! This has now happened on multiple occasions already because there is no communication and they don’t know that biweekly means ever other week, not twice a week! We are a company and dedicate ourselves to excellent customer service. Apparently this company does...

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...I recently gave up on your INCREDIBLY POOR CUSTOMER SERVICE and began delivery service with Ozarka. It's $1. 00 / bottle more but worth it...

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Advertised vs Delivered
1.4 (49 reviews)
1.9 (33 reviews)
Reviewer's quote

When I called ReadyRefresh, their office staff made promises for water numerous times but never delivered. They automatically rearrange my delivery days and time from 7:30 AM to 5:00 PM, never called to say they were not coming or when the next delivery would be. I had to call them to find out what...

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April was helpful and is sending a replacement part.

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Product or Service Quality
1.9 (47 reviews)
2.1 (55 reviews)
Reviewer's quote

Would give negative stars if I could ! I have discontinued service after 5 years because I found another water company that charges much less. I was paying 10. 99 per 5 gallon water !! When I called in to cancel, their service rep asked if I would reconsider if I were only charged 6...

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Call service line. Had me double check all lines were connected. That didn’t work...

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Value for money
1.8 (46 reviews)
2.4 (56 reviews)
Reviewer's quote

Save your money. The issue here is that this company has gotten too large. The communication is lost...

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Lost money on machines an another machine did not fill up water all the way only gave me half..

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Nestle Waters and Primo Water Pros and Cons

Pros
  • Water
  • When it was delivered at the door
  • Taste of their water and the convenience of home delivery
  • Great water
  • Water tasted great
  • Quality of water
Cons
  • Service was extremely poor
  • Not delivering our water products
  • How customer service rep handled the matter
  • Water all over the floors
  • Lack of supply
  • Being tricked into thinking i would get my return money back

Nestle Waters and Primo Water Most Positive Reviews

Top rated reviews
4.8

So far i hv had great service and people polite and care. I finally figured out when my billing date was so now i know...

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5

Primo water cooler never has broke on me and my family i can always trust it. we can trust it because we have had ours...

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3.6

I was supposed to get my delivery on Tuesday but they keep on moving it every day. Called yesterday since I'm in...

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5

I bought a bottom loader Primo water dispenser about a month ago at Lowe's. The water pump suddenly stopped working...

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Nestle Waters and Primo Water Most Critical Reviews

Lowest rated reviews
1

I've been getting home delivery of their sparkling water cases for years. They charge me $13.49 per case plus CA redemp...

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1

Just went to my local Walmart to refill NOT exchange my Primo Water bottles. After filing them up I discovered that...

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1

After I closed the account and arranged to cooler and empty bottles to be picked up once all the bottles was empty sta...

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1

I bought a primo bottom loader water cooler it also Wiil give u hot water for tea etc. I had it for 6. Months and both...

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Nestle Waters and Primo Water Latest Reviews

Recent published reviews
1

Would give negative stars if I could !
I have discontinued service after 5 years because I found another water company th...

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No votes

My machine is not pulling out water from the barrel

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1

Hi all, get out of any deal with Nestle Waters. They will send you duplicate billing and there is no one at the company...

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1

cant get a deposit back for returned bottles.

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Nestle Waters and Primo Water Products and Services

Most reviewed product and services
  • Nestle Waters Delivery Service (42 reviews)
  • Nestle Waters Customer Care (13 reviews)
  • Nestle Waters Bottled Water (6 reviews)
  • Primo Water Bottled Water (34 reviews)
  • Primo Water Water Dispenser (27 reviews)
  • Primo Water Dispenser (18 reviews)