PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Skinny Me Chocolate and Nespresso as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Skinny Me Chocolate
Nespresso

Skinny Me Chocolate and Nespresso Overview

Total reviews
6
106
Company responses
0
0
Issues resolved
1
2

Nespresso was first mentioned on PissedConsumer on Nov 26, 2012 and since then this brand received 106 reviews. It is 100 reviews more than Skinny Me Chocolate received since Feb 22, 2019. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Skinny Me Chocolate customer support team than with Nespresso customer service.

Skinny Me Chocolate and Nespresso Consumer Ratings

Rank
12 out of 840 in Food category
294 out of 2896 in Appliances and Electronics category
Exchange, Refund and Cancellation Policy
7 in category
184 in category
Customer service
10 in category
230 in category
Product or Service Quality
12 in category
141 in category

Skinny Me Chocolate and Nespresso Rating Details

Exchange, Refund and Cancellation Policy
1 (3 reviews)
1.4 (49 reviews)
Reviewer's quote

I placed an order for their offer of free chocolate, just pay $4.95 shipping and handling. It also states in smaller print that I would have 7 days to consider remaining a customer and receiving further shipments. After receiving notice they had my order, I got a notice they had cancelled my order...

EDITH O

...To my surprise Nespresso advised they have a two week return policy. WOW. Two weeks for a $150 dollar frother? However, they will send a UPS return label and box and will repair my frother...

Nicole B
Customer service
1 (3 reviews)
1.3 (60 reviews)
Reviewer's quote

I did not like this product. Chalky. i immediately emailed my desire to never have another shipment but sure enough, received one and was charged. Called and they said they did not accept emails (are they in the 21st century?), only calls to cancel. They were very aggressive, wanting me to try a...

Nancy F

...on Amazon Prime for $50 less! I would prefer to buy from Nespresso; however, phone rep on Sunday was unwilling to budge on price, so I tried to call customer service directly today and was on hold for over 15 minutes before having to hang up (calling at work). Does anybody have a way to get through to customer service?! Why would they want to lose a customer over $50 after five years of purchasing solely through...

Romolo
Product or Service Quality
1 (2 reviews)
1.9 (45 reviews)
Reviewer's quote

BEWARE - I thought I was signing up for a free bag of chocolate, but I missed the fine print that it was a subscription service. They charged my credit card for multiple bags..

PissedConsumer1622972

How can I possibly escalate the horrendous customer service I have received? Two machines that leak, hundreds of dollars spent on pods, and no solution, and a person on the phone who could care less. This is ridiculous..

Mitch G

Skinny Me Chocolate and Nespresso Pros and Cons

Pros
  • Are located in us
  • Quality of the product
  • Decent coffe
  • Speedy delivery
Cons
  • Did not back up their offer
  • Being scammed no product additional charges
  • Customer service
  • Poor quality service
  • Delivery policy

Skinny Me Chocolate and Nespresso Most Positive Reviews

Top rated reviews
No votes
4.9

If you got a new machine and there is nothing coming out then it's probably an air bubble literally just air in the...

Skinny Me Chocolate and Nespresso Most Critical Reviews

Lowest rated reviews
1

This company does not follow through on orders. I placed one in December and by the end of January I was still waiting o...

1

It used to be that Nespresso offered great customer service. But that was before they got a good hold of the U.S....

Skinny Me Chocolate and Nespresso Latest Reviews

Recent published reviews
1

I did not like this product. Chalky. i immediately emailed my desire to never have another shipment but sure enough,...

Read all 6 reviews
2.9

I have a Nespresso machine purchased from them, that has been used only once a week for five years. I use only their...

Read all 106 reviews

Skinny Me Chocolate and Nespresso Products and Services

Most reviewed product and services
No votes
  • Nespresso Customer Care (27 reviews)
  • Nespresso Delivery Service (9 reviews)
  • Nespresso Coffee Maker (7 reviews)