PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wen and Nerium International as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wen
Nerium International

Wen and Nerium International Overview

Total reviews 1787 156
Company responses 0 107
Issues resolved 2 0

Wen and Nerium International Consumer Ratings

Rank
130 out of 920 in Cosmetics and Personal Care category
41 out of 920 in Cosmetics and Personal Care category
Customer service
70 in category
65 in category
Website
97 in category
79 in category
Product or Service Quality
118 in category
66 in category
Price Affordability
182 in category
139 in category

Wen and Nerium International Rating Details

Customer service
2 (244 reviews)
2.2 (63 reviews)
Reviewer's quote

...overnight it I am now waiting 3 to 4 weeks for the second box this is ridiculous I can never get the right order or my things on time the girl I spoke to a customer service did not know what she was talking about did not know its FedEx smart post was I could not explain to me why it was taking so long for the mail to come in she did not place a new order nor does she let me know where my refund was for the box that got previously returned she said that she refunded me $111...

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I find the customer service for this company is awful. And the shipping department. It takes too long for them to process and ship your product out...

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Website
2.4 (230 reviews)
2.8 (58 reviews)
Reviewer's quote

I'm a uk resident and I'm absolutely devastated that I can no longer purchase wen via the website due to all the complaints about hair loss. As human beings we lose up to 1000 hairs a day anything up to that is not unusual. I love wen and I stand by this product! I recommend it to all my friends,...

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...I think I wont have to do anything to run my website www. youthforlife. nerium...

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Product or Service Quality
2 (225 reviews)
2.8 (58 reviews)
Reviewer's quote

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to doctors, medicine co pay, treatments time from work. Rogaine..

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...This is the best product I have used in my life!! I will continue to try more products. I love the wrinkle cream, the eye cream, and all the health products really do what they say they do,..

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Price Affordability
2 (214 reviews)
2.2 (65 reviews)
Reviewer's quote

...It's a mediocre product and not at all worth the high price, especially because they trick you into a continuous "resupply" by automatically billing your credit card. The sneaky part is that they send you this package full of junk (stuff you never asked for) and charge your credit card $33. 94...

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I got an order that I had stopped, the person on the phone the first time did not take care of the issue and now I have to return via a prepaid label from Neora, the box. But no, I am not happy with Neora and how they switched me to monthly ADO without my ok. I am also not happy with the fact that...

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Wen and Nerium International Pros and Cons

Pros
  • Smell
  • How it makes my hair feel and look
  • Product
  • Results you get from using the night cream
  • Result
  • Real science behind the products
Cons
  • Hair loss
  • Lost my hair
  • Deceptive marketing practice
  • Customer service
  • Business ethics
  • Being sold an item that does not work

Wen and Nerium International Most Positive Reviews

Top rated reviews
5

When you make a purchase of any product or service, I find that it's important to make an INFORMED decision. Wen is not...

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5

Most on my wrinkles disapppeared,but not all because the cream does not do away with ever wrinkle. My skin had a glow an...

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5

I am so slow on the uptake, so much so, that I almost ordered another bottle of sweet almond & mint today, by chance...

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5

As a medical doctor, I am often asked to try new products from various companies.
When a friend, I respected very much...

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Wen and Nerium International Most Critical Reviews

Lowest rated reviews
1

I ordered Wen cleansing conditioner from an informercial back in Semptember. Chaz Dean claims he created a unique hair...

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1

Nerium international is a SCAM!!! Was told my money would be refunded if I wasn't pleased. The cream did nothing, so...

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1

The same thing happened to me as the person who purchased online with the aid of an agent. Two weeks after I received...

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1

THE MANAGEMENT IN THE CALL CENTER IS HORRIBLE, UNPROFESSIONAL, AND DOWN RIGHT MEAN AND NASTY. THEY FIRE PEOPLE LEFT AND...

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Wen and Nerium International Latest Reviews

Recent published reviews
No votes

Wen. based in California boasts a customer service open until 12am. I called at 10 pm est as well as tried chat t and...

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2.6

I got an order that I had stopped, the person on the phone the first time did not take care of the issue and now I have...

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5

used frizz product a couple of times and noticed my hair fell out in a hugh spot and small spot. I have went to...

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No votes

I need help getting to my back office and help finding the information I need to get set up for orders, sending out...

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Wen and Nerium International Products and Services

Most reviewed product and services
  • Wen Hair Care (627 reviews)
  • Wen Conditioner (217 reviews)
  • Wen Shampoo (176 reviews)
  • Nerium International Cream (31 reviews)
  • Nerium International Customer Care (17 reviews)
  • Nerium International Age Defying Face Cream (6 reviews)