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Nelnet

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 179 TOTAL REVIEWS
  • $790K CLAIMED LOSSES
  • $16.2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Some customer service persons were good to deal with 1
  • Quickness 1
  • Helpfulness 1
  • Easy to understand 1
  • Customer service 1

Customers don't like

  • Inconsistent answers to questions5
  • Poor customer service4
  • Hiding of information4
  • Deceitful tactics4
  • Lack of customer service3
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Quicken Loans

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 674 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $6.6K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Website 8
  • Interest rate 5
  • Speed 2
  • Customer service 2
  • Accuracy 2

Customers don't like

  • Unscrupulous7
  • Totally incompetent6
  • Whole process4
  • Customer service4
  • Run around3
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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