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Nelnet

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 157 TOTAL REVIEWS
  • $790K CLAIMED LOSSES
  • $16.2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Atttempted to help with issue 1
  • Customer service 1
  • Helpfulness 1
  • Quickness 1
  • Some customer service persons were good to deal with 1

Customers don't like

  • Inconsistent answers to questions7
  • Constant negative credit reporting5
  • Harassment5
  • Lack of customer service5
  • Poor customer service5
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Quicken Loans

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 616 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $7K AVERAGE LOSS
1.7
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Website 7
  • Interest rate 4
  • Accuracy 2
  • Speed 2
  • Customer service 2

Customers don't like

  • Being lied to12
  • Customer service10
  • Run around9
  • Unscrupulous9
  • Totally incompetent8
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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