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Nelnet

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 164 TOTAL REVIEWS
  • $790K CLAIMED LOSSES
  • $16.2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Customer service 1
  • Easy to understand 1
  • Helpfulness 1
  • Quickness 1
  • Some customer service persons were good to deal with 1

Customers don't like

  • Inconsistent answers to questions7
  • Harassment6
  • Hiding of information5
  • Poor customer service5
  • Lack of customer service5
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Onemain Financial

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 824 TOTAL REVIEWS
  • $710K CLAIMED LOSSES
  • $5.5K AVERAGE LOSS
1.6
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Local customer service 6
  • Availability of funds 6
  • Friendly local office 6
  • How they take care of us 3
  • Local service 3

Customers don't like

  • Poor Customer service25
  • Rude staff20
  • Rude debt collector12
  • Poor training9
  • Rude ignorant manager9
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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