Nelnet vs Ocwen

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Nelnet

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 154 TOTAL REVIEWS
  • $790K CLAIMED LOSSES
  • $16.2K AVERAGE LOSS
1.4
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Customer service 1
  • Easy to understand 1
  • Helpfulness 1
  • Quickness 1
  • Some customer service persons were good to deal with 1

Customers don't like

  • Inconsistent answers to questions7
  • Harassment6
  • Hiding of information5
  • Poor customer service5
  • Lack of customer service5

Products by Nelnet

No items

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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1174 TOTAL REVIEWS
  • $9.3M CLAIMED LOSSES
  • $32.6K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • One person that tried to help me 4
  • Zero 2
  • Customer care rep took care of problem on first call 1
  • Getting back to my home 1

Customers don't like

  • Absolutely no customer service31
  • Lack of follow up23
  • No clear answers18
  • Lost paperwork11
  • Dishonest business practices7

Products by Ocwen

No items

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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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