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Nelnet

Loans and Mortgages
  • 1 ISSUES RESOLVED
  • 166 TOTAL REVIEWS
  • $790K CLAIMED LOSSES
  • $16.2K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • Customer service 1
  • Easy to understand 1
  • Helpfulness 1
  • Quickness 1
  • Some customer service persons were good to deal with 1

Customers don't like

  • Inconsistent answers to questions5
  • Hiding of information4
  • Deceitful tatics3
  • Poor customer service3
  • Lack of customer service3
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Ocwen

Loans and Mortgages
  • 3 ISSUES RESOLVED
  • 1264 TOTAL REVIEWS
  • $8.9M CLAIMED LOSSES
  • $28.9K AVERAGE LOSS
1.3
Customer service
Website
Diversity of Products or Services
Billing Practices
Reliability
  • One person that tried to help me 4
  • Did a great job 2
  • Loan modification staff is competent and fair 2
  • Great on the day to day processes 1
  • Our mortgage 1

Customers don't like

  • Absolutely no customer service12
  • No clear answers10
  • Lack of follow up9
  • Lost paperwork6
  • Unwilling to solve issues5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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