PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Saks Fifth Avenue and Neiman Marcus as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Saks Fifth Avenue
Neiman Marcus

Saks Fifth Avenue and Neiman Marcus Overview

Total reviews 619 88
Company responses 0 0
Issues resolved 4 0

Saks Fifth Avenue and Neiman Marcus Consumer Ratings

Rank
981 out of 4781 in Footwear and Clothing category
391 out of 4781 in Footwear and Clothing category
Customer service
812 in category
360 in category
Exchange, Refund and Cancellation Policy
846 in category
284 in category
Product or Service Quality
891 in category
420 in category
Website
899 in category
466 in category

Saks Fifth Avenue and Neiman Marcus Rating Details

Customer service
1.5
(268 reviews)
2.3
(38 reviews)
Reviewer's quote

com's customer service was completely unhelpful and unresponsive when I attempted to address this issue. Despite providing evidence of their misleading labeling and requesting a refund for the full amount, their response was dismissive and unsatisfactory. It is clear that customer satisfaction is...

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...Customer service no help. Why should I have to write 100 symbols? See what I mean..

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Exchange, Refund and Cancellation Policy
1.5
(231 reviews)
2.7
(32 reviews)
Reviewer's quote

However, despite multiple checks with PayPal and direct communications with the company, I have yet to receive my refund. Both entities claim that a refund was processed, but my account tells a different story. It's disheartening to see that not only am I out of pocket for the cost of the shoes,...

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I recently purchased 2 pair of heels, while I loved the shoes I realized they were too tight, so my goal was to return the shoes so that I could exchange them for a bigger size. I live in a city where we do not have any store fronts, so I connected with a customer service rep to schedule a fedex...

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Product or Service Quality
1.9
(229 reviews)
2.7
(32 reviews)
Reviewer's quote

Saks Case #0941**** Order #31082**** This is one of the case numbers that customer service opened up. I've spoken to the team leaders managers, everybody possible, my item was to return back in November of 2023 I have confirmation and you have confirmation that it was received yet no one can help...

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You have off shore customer service reps who are the worst I said I was a customer for 30 actually Suxty years I was a firmer. Ew Yorker then visited Copley place in Boston and Pam Beach . Never again due to off shore service..

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Website
2
(226 reviews)
3
(28 reviews)
Reviewer's quote

All in all, I knew if worse came to worse I could order with one of their representatives off their website. Of course I ended up having to place that order which approximately totaled to $1700, with an associate right before their closing time on August 15th, 2023. I was advised the shoe would...

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Sade made my day!! Today is my birthday and I wanted to do some shopping but has issues with the website. Sade was very professional and assisted with the issue until it was fully resolved. I would highly recommend Sade as is very very prompt and quick...

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Saks Fifth Avenue and Neiman Marcus Pros and Cons

Pros
  • Designer products
  • Hmmm
  • Non
  • Neiman marcus costumer service
  • He should be fried for doing this too me
  • Varieties
Cons
  • Customer service
  • Worst customer service ever
  • Phone customer service time excessively terrible
  • How policy should be applied
  • I got con
  • He should be fried

Saks Fifth Avenue and Neiman Marcus Most Positive Reviews

Top rated reviews
5

His name is Thobani which means be humble in Zulu.
Thobani was simply the kindest, most patient client representative Ive...

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5

Sade made my day!! Today is my birthday and I wanted to do some shopping but has issues with the website. Sade was very...

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5

Redirected package, although not guaranteed

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5

The bathing suit was not designed for women who have ample breasts. I thought the halter style would be good but it...

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Saks Fifth Avenue and Neiman Marcus Most Critical Reviews

Lowest rated reviews
1

"I had an extremely disappointing experience with this company, which I feel compelled to share. I returned a pair of...

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1

Let me start of by saying this, for a company that sells such high quality and expensive products I expected the custome...

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1

Tried to purchase a few items on line. Got to check out, and attempted to check out as a returning customer. Entered...

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1

No response to call. Cant use card I have want to know why. No one answers and its not professional.

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Saks Fifth Avenue and Neiman Marcus Latest Reviews

Recent published reviews
1

Rating: 1/5 Stars
I recently had the unfortunate experience of shopping on Saks.com, and I must say, it was one of the mo...

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No votes

I ordered a bed in Aug. In Sept. they told me it had shipped. 2 weeks later no bed no phone call saying when I would...

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No votes

I received a dress that was missing a belt. I can't return the dress to the store, and I have to mail it back. Spoke to...

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No votes

Bracelet was just thrown in the box with no padding and a pouch from the designer.
Very disappointed! This was a gift.
It...

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