PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nebraska Furniture Mart and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nebraska Furniture Mart

Nebraska Furniture Mart

Has Verified Representatives
2.5
Wayfair

Wayfair

2.4
Nebraska Furniture Mart
Wayfair

Nebraska Furniture Mart and Wayfair Overview

Total reviews
218
1732
Company responses
107
0
Issues resolved
2
11

Nebraska Furniture Mart and Wayfair Consumer Ratings

Rank
128 out of 1492 in Furniture and Decor category
147 out of 1492 in Furniture and Decor category
Customer service
264 in category
107 in category
Product or Service Quality
178 in category
115 in category
Exchange, Refund and Cancellation Policy
155 in category
90 in category
Reliability
200 in category
96 in category

Nebraska Furniture Mart and Wayfair Rating Details

Customer service
1.3 (82 reviews)
2.1 (679 reviews)
Reviewer's quote

...In the past, if there was the slightest issue with anything at all, Customer Service took care of you and they even offered coupons or a "gift card" that came in the form of a paper like check, etc...

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...Is there some secret to get customer service to answer, I don't know about?..

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Product or Service Quality
1.9 (69 reviews)
2.3 (556 reviews)
Reviewer's quote

...Bad store, doesn't care about keeping customers even though customer service is pleasant on the phone. The mattress is ultra heavy so a way must be created to treat the frame cloth covering with a non slip intervention. S bad for my arthritic shoulders/ knees/backback...

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...I have been on hold for over 3 hours! This is ridiculous! This company could have had customer service reps working from home with work laptops like a lot of other businesses. And what makes matters worse, I cant cancel the order online..

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Exchange, Refund and Cancellation Policy
1.7 (64 reviews)
2.3 (523 reviews)
Reviewer's quote

So the only recourse for me is for NFM to refund my $300 rental and cancel my account - and any remaining balance will be paid monthly by me, at my convenience. Save yourself a headache and avoid this place as they are obviously too busy to call the customer BEFORE their pickup date or to update...

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...To claim a refund I have to pay to return the item I never received! Just unforgivable. Hours on the phone. Hours of aggravation...

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Reliability
1.4 (62 reviews)
2.1 (552 reviews)
Reviewer's quote

Salesperson is telling us that Texas state law says that NFM must charge installation per square foot based on amount of carpet sold, not the actual square footage of the room.Example: I have 300 sf of floor (20x15); 12' carpet so I must buy 30 linear feet of carpet (ok) so 12x30 carpet (360sf);...

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Wayfair refunded my money and apologized for the shipping damages caused by UPS. All is good now.

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Nebraska Furniture Mart and Wayfair Pros and Cons

Pros
  • Salesperson was friendly and helpful
  • Salesman
  • Salesperson was friendly and helpful on the day we shopped
  • Customer service
  • Dissatisfied
  • Completely careless customer service agent
Cons
  • Customer service
  • Delivery
  • Customer service resolution
  • Customer service
  • Delivery
  • Delivery service

Nebraska Furniture Mart and Wayfair Most Positive Reviews

Top rated reviews
5

Living the worst experience after ordering furniture from NFM.

1. Day 1 - First Delivery on 12/12.
Issues: Broken Dini...

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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4.8

We needed items from every department (kitchen appliances bedroom sets to living room furniture) but each time we went t...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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Nebraska Furniture Mart and Wayfair Most Critical Reviews

Lowest rated reviews
1

Do NOT buy a mattress from NFM without doing your research first. We could not be sorrier for buying a mattress here. We...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

I went to NFM to purchase a lamp for my sister, who is having her first baby. The only lamp they had left was in a very...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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Nebraska Furniture Mart and Wayfair Latest Reviews

Recent published reviews
1

If you find something you like at NFM please don’t depend on them to deliver as promised. We ordered several items on...

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No votes

No representatives to answer questions. Need to replace this Delta bathtub fixture 6780PCLHP

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1

We have shopped exclusively at NFM since they opened the store in Kansas City, KS. Until now, we have been pleased with...

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3.4

Wayfair refunded my money and apologized for the shipping damages caused by UPS. All is good now.

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Nebraska Furniture Mart and Wayfair Products and Services

Most reviewed product and services
  • Nebraska Furniture Mart Customer Care (11 reviews)
  • Nebraska Furniture Mart Shipping Service (7 reviews)
  • Nebraska Furniture Mart Credit Card (2 reviews)
  • Wayfair Customer Care (201 reviews)
  • Wayfair Shipping Service (154 reviews)
  • Wayfair Credit Card (48 reviews)