PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Nebraska Furniture Mart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nebraska Furniture Mart
Has Verified Representatives
2.6
Rooms To Go
Nebraska Furniture Mart

Rooms To Go and Nebraska Furniture Mart Overview

Total reviews 2512 238
Company responses 0 130
Issues resolved 18 2

Rooms To Go and Nebraska Furniture Mart Consumer Ratings

Rank
314 out of 1478 in Furniture and Decor category
129 out of 1478 in Furniture and Decor category
Customer service
249 in category
256 in category
Product or Service Quality
298 in category
196 in category
Reliability
230 in category
212 in category
Delivery Service
238 in category
320 in category

Rooms To Go and Nebraska Furniture Mart Rating Details

Customer service
1.4 (868 reviews)
1.4 (94 reviews)
Reviewer's quote

...Im sick and disgusted with you poor customer service and wish this awful experience on anyone. Thank for your awful service..

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...What a disappointment, Internet doesnt work in a multi million dollar store? Cant help customers because there is no way to know inventory? Unbelievable! Customer service=zero..

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Product or Service Quality
1.5 (762 reviews)
1.9 (79 reviews)
Reviewer's quote

...Rooms To Go has terrible customer service and warranty help. I will never purchase any furniture from them again. I was also told that the warranty company we purchase our warranty from was no longer handling Rooms To Go claims, and they had a new warranty company...

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...They do not stand by their product. My family purchased $5,000 worth of furniture in May 2019. We opted in to the Gold Plus warranty package from Guardsman for all the items we purchased...

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Reliability
1.4 (732 reviews)
1.4 (71 reviews)
Reviewer's quote

Was told at purchase delivery would be on Tuesday January 26th.After getting rid of old bed.I called and was told it had been rescheduled till the following Tuesday.I called and talked to the sales person and he confirmed it was supposed to go out on the 26th and he again says it was to be the...

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They have our money. They will not talk with us.

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Delivery Service
2 (723 reviews)
1.7 (62 reviews)
Reviewer's quote

...It’s now 12:30 and I am looking for ways to show my dissatisfaction with RTG delivery service so I found this website as a start. Order 837****..

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Ordered thousands of $ worth of furniture and when it came to delivery service, they were the worst. Order was not checked prior to arrival and when they arrived, they didn't complete assembling the furniture due to lack of required hardware. I have a whole bed furniture that were left all around...

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Rooms To Go and Nebraska Furniture Mart Pros and Cons

Pros
  • Sales representative
  • Good price
  • Showroom
  • Salesperson was friendly and helpful
  • Salesman
  • Big store
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Customer service
  • Product or customer service
  • Lack of accountability when they make the mistake

Rooms To Go and Nebraska Furniture Mart Most Positive Reviews

Top rated reviews
5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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5

Living the worst experience after ordering furniture from NFM.

1. Day 1 - First Delivery on 12/12.
Issues: Broken Dini...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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4.8

We needed items from every department (kitchen appliances bedroom sets to living room furniture) but each time we went t...

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Rooms To Go and Nebraska Furniture Mart Most Critical Reviews

Lowest rated reviews
1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

Do NOT buy a mattress from NFM without doing your research first. We could not be sorrier for buying a mattress here. We...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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1

I went to NFM to purchase a lamp for my sister, who is having her first baby. The only lamp they had left was in a very...

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Rooms To Go and Nebraska Furniture Mart Latest Reviews

Recent published reviews
No votes

I received my order but damage and i call the customer service to give me the options:
1-Retun the order and get the new...

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1.6

Received their catalog with some good prices for toys for the kids. Ordered items on December 4, 2020 along with...

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1

Was told at purchase delivery would be on Tuesday January 26th.After getting rid of old bed.I called and was told it...

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1.9

I PURCHASED A CHAIR FOR MY FATHER, BARIATRIC BIG AND TALL CHAIR WENT ON LINE ''NEBRASKA FURNITURE MART TEXAS'' PLACED...

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Rooms To Go and Nebraska Furniture Mart Products and Services

Most reviewed product and services
  • Rooms To Go Warranty (154 reviews)
  • Rooms To Go Repair (50 reviews)
  • Rooms To Go Shipping Service (25 reviews)
  • Nebraska Furniture Mart Shipping Service (7 reviews)
  • Nebraska Furniture Mart Delivery Service (2 reviews)
  • Nebraska Furniture Mart Auto Delivery Delivery Service (2 reviews)