Rooms To Go vs Nebraska Furniture Mart
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Our website collected and compiled various consumer reviews about Rooms To Go and Nebraska Furniture Mart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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Rooms To Go and Nebraska Furniture Mart Overview
Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2257 reviews. It is 2044 reviews more than Nebraska Furniture Mart received since Jun 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rooms To Go customer support team and Nebraska Furniture Mart customer service.
Rooms To Go and Nebraska Furniture Mart Consumer Ratings
Rank
268
out of 1896 in Furniture and Decor category
105
out of 1896 in Furniture and Decor category
Customer service
232
in category
256
in category
Staff
186
in category
191
in category
Product or Service Quality
255
in category
169
in category
According to consumer ratings and reviews, Nebraska Furniture Mart ranks 163 points higher in the Furniture and Decor category than Rooms To Go.
People gave Rooms To Go 1.4 stars for Customer service criterion in Furniture and Decor category and it is 377 points higher than the worst rated brand in this category.
At the same time, Nebraska Furniture Mart was rated 1.3 stars for Customer service criterion in this category and it is 353 points higher than the worst rated brand in this category.
If we look at Staff criterion, than we see that Nebraska Furniture Mart has a higher rating than Nebraska Furniture Mart.
Regarding Product or Service Quality criterion, consumers gave Rooms To Go 1.5 stars and it is 58% greater than other in category.
Nebraska Furniture Mart however was rated 1.9 stars and it is 72% greater than other in category.
Rooms To Go and Nebraska Furniture Mart Rating Details
Reviewer's quote
When I contacted customer service they told me there was no way they could change the eta or the stop number that if the driver sees it would be easier to stop at another stop first before following the order they could do that. I told them it was not just a coincidence that the stop number and...
PissedConsumer1770259
Inconvenience? I said no, it’s a freaking problem not an inconvenience! Then she (supposedly a customer service rep) said could I please hang up and call Customer Service! Huh? I thought you said you were customer service! She said “well I am, but you’ll need to talk to a supervisor”. I said no,...
PissedConsumer1430261
Reviewer's quote
...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...
Lenora D
...The staff was rude and we had an altercation. They stole one of my furnature dollies. When i contacted them they lied about making a delivery and told me to file a police report...
PissedConsumer920550
Product or Service Quality
Reviewer's quote
...We had multiple stains and called customer service. They were quite prompt at sending someone out to take pictures, but offered no business card or identification. He stated that treating the stains would lighten the areas and indicated replacement was in order...
Stalker
...Bad store, doesn't care about keeping customers even though customer service is pleasant on the phone. The mattress is ultra heavy so a way must be created to treat the frame cloth covering with a non slip intervention. S bad for my arthritic shoulders/ knees/backback...
Aryel
Rooms To Go and Nebraska Furniture Mart Pros and Cons
Pros
- Sales representative
- Good price
- Friendly sales person
- Salesperson was friendly and helpful
- Salesman
- Salesperson was friendly and helpful on the day we shopped
Cons
- Horrible customer service
- Business ethics
- Unprofessional customer service
- Customer service
- Delivery
- Customer service resolution
Rooms To Go and Nebraska Furniture Mart Most Positive Reviews
Top rated reviews
Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...
I love Nebraska Furniture Mart, but I hate their delivery service. My wife and I bought a crib set from them that was...
Rooms To Go and Nebraska Furniture Mart Most Critical Reviews
Lowest rated reviews
After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...
Do NOT buy a mattress from NFM without doing your research first. We could not be sorrier for buying a mattress here. We...
Rooms To Go and Nebraska Furniture Mart Latest Reviews
Recent published reviews
We bought furniture that was delivered and set up, and they did great but there was a scratch and chip marks on the...
Read all 2257 reviews
Nov.2019 purchased a Serta mattress, cover w/insurance and base plus protector pad for 940.67. The Serta mattress immedi...
Read all 213 reviews
Rooms To Go and Nebraska Furniture Mart Products and Services
Most reviewed product and services
-
Rooms To Go Customer Care
(169 reviews)
-
Rooms To Go Warranty
(148 reviews)
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Rooms To Go Repair
(47 reviews)
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Nebraska Furniture Mart Customer Care
(11 reviews)
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Nebraska Furniture Mart Shipping Service
(7 reviews)
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Nebraska Furniture Mart Credit Card
(2 reviews)
Nebraska Furniture Mart vs …
How would you compare Rooms To Go vs Nebraska Furniture Mart?
we have not yet dealt with rooms to go however we will be shopping there this week due to Nebraska screwing up our delivery 5 times now. to start off the love seat they delivered was tore, they said not to worry that they would let us "loan" it until they sent the new replacement in two weeks.
cool! two weeks comes by i've called in to work to make sure i'm there for the exchange, and 1 hour before the delivery they call to let me know that the new couch has been dropped and cannot be delivered. so they rescheduled for two more weeks out...i was still understanding until the next delivery came around and we had the same exact story being told to us about the now second replacement. now frustrated i told them that we would try one last time to have it sent out again in another two weeks.
low and behold they called and said this one was not deliverable as well so i drove back to Nebraska with full intent on getting a refund until we spoke to the manager over the furniture department and he promised me he could have it delivered crated and wrapped and there would be no issues...the day of the delivery they called and told me that the love seat was not crated was not wrapped and was damaged.
every single time i have missed work to be there for these deliveries...i've now missed out on more money than i spent on the set alone and they refuse to offer anything but a refund. this is the absolute worst experience i've ever had with any company.