PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Nebraska Furniture Mart as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nebraska Furniture Mart

Nebraska Furniture Mart

Has verified representatives
2.6
Rooms To Go
Nebraska Furniture Mart

Rooms To Go and Nebraska Furniture Mart Overview

Total reviews
2257
213
Company responses
0
102
Issues resolved
15
2

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2257 reviews. It is 2044 reviews more than Nebraska Furniture Mart received since Jun 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rooms To Go customer support team and Nebraska Furniture Mart customer service.

Rooms To Go and Nebraska Furniture Mart Consumer Ratings

Rank
268 out of 1896 in Furniture and Decor category
105 out of 1896 in Furniture and Decor category
Customer service
232 in category
256 in category
Staff
186 in category
191 in category
Product or Service Quality
255 in category
169 in category

According to consumer ratings and reviews, Nebraska Furniture Mart ranks 163 points higher in the Furniture and Decor category than Rooms To Go. People gave Rooms To Go 1.4 stars for Customer service criterion in Furniture and Decor category and it is 377 points higher than the worst rated brand in this category. At the same time, Nebraska Furniture Mart was rated 1.3 stars for Customer service criterion in this category and it is 353 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Nebraska Furniture Mart has a higher rating than Nebraska Furniture Mart. Regarding Product or Service Quality criterion, consumers gave Rooms To Go 1.5 stars and it is 58% greater than other in category. Nebraska Furniture Mart however was rated 1.9 stars and it is 72% greater than other in category.

Rooms To Go and Nebraska Furniture Mart Rating Details

Customer service
1.4 (722 reviews)
1.3 (79 reviews)
Reviewer's quote

When I contacted customer service they told me there was no way they could change the eta or the stop number that if the driver sees it would be easier to stop at another stop first before following the order they could do that. I told them it was not just a coincidence that the stop number and...

PissedConsumer1770259

Inconvenience? I said no, it’s a freaking problem not an inconvenience! Then she (supposedly a customer service rep) said could I please hang up and call Customer Service! Huh? I thought you said you were customer service! She said “well I am, but you’ll need to talk to a supervisor”. I said no,...

PissedConsumer1430261
Staff
2 (639 reviews)
2 (71 reviews)
Reviewer's quote

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D

...The staff was rude and we had an altercation. They stole one of my furnature dollies. When i contacted them they lied about making a delivery and told me to file a police report...

PissedConsumer920550
Product or Service Quality
1.5 (635 reviews)
1.9 (68 reviews)
Reviewer's quote

...We had multiple stains and called customer service. They were quite prompt at sending someone out to take pictures, but offered no business card or identification. He stated that treating the stains would lighten the areas and indicated replacement was in order...

Stalker

...Bad store, doesn't care about keeping customers even though customer service is pleasant on the phone. The mattress is ultra heavy so a way must be created to treat the frame cloth covering with a non slip intervention. S bad for my arthritic shoulders/ knees/backback...

Aryel

Rooms To Go and Nebraska Furniture Mart Pros and Cons

Pros
  • Sales representative
  • Good price
  • Friendly sales person
  • Salesperson was friendly and helpful
  • Salesman
  • Salesperson was friendly and helpful on the day we shopped
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Customer service
  • Delivery
  • Customer service resolution

Rooms To Go and Nebraska Furniture Mart Most Positive Reviews

Top rated reviews
5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

4.7

I love Nebraska Furniture Mart, but I hate their delivery service. My wife and I bought a crib set from them that was...

Rooms To Go and Nebraska Furniture Mart Most Critical Reviews

Lowest rated reviews
1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

1

Do NOT buy a mattress from NFM without doing your research first. We could not be sorrier for buying a mattress here. We...

Rooms To Go and Nebraska Furniture Mart Latest Reviews

Recent published reviews
2.7

We bought furniture that was delivered and set up, and they did great but there was a scratch and chip marks on the...

Read all 2257 reviews
2.5

Nov.2019 purchased a Serta mattress, cover w/insurance and base plus protector pad for 940.67. The Serta mattress immedi...

Read all 213 reviews

Rooms To Go and Nebraska Furniture Mart Products and Services

Most reviewed product and services
  • Rooms To Go Customer Care (169 reviews)
  • Rooms To Go Warranty (148 reviews)
  • Rooms To Go Repair (47 reviews)
  • Nebraska Furniture Mart Customer Care (11 reviews)
  • Nebraska Furniture Mart Shipping Service (7 reviews)
  • Nebraska Furniture Mart Credit Card (2 reviews)