PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nebraska Furniture Mart and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nebraska Furniture Mart
Has Verified Representatives
2.6
Nebraska Furniture Mart
Rooms To Go

Nebraska Furniture Mart and Rooms To Go Overview

Total reviews 240 2551
Company responses 132 0
Issues resolved 2 19

Nebraska Furniture Mart and Rooms To Go Consumer Ratings

Rank
125 out of 1503 in Furniture and Decor category
315 out of 1503 in Furniture and Decor category
Customer service
242 in category
258 in category
Product or Service Quality
195 in category
300 in category
Exchange, Refund and Cancellation Policy
171 in category
238 in category
Reliability
202 in category
239 in category

Nebraska Furniture Mart and Rooms To Go Rating Details

Customer service
1.4 (96 reviews)
1.4 (890 reviews)
Reviewer's quote

...What a disappointment, Internet doesnt work in a multi million dollar store? Cant help customers because there is no way to know inventory? Unbelievable! Customer service=zero..

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...Worst customer service I have ever experienced. I ordered my items over 7 months ago and paid for them in FULL. I am yet to receive some of my items even though it has been MONTHS since my purchase...

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Product or Service Quality
1.9 (81 reviews)
1.5 (780 reviews)
Reviewer's quote

...Sent out a service man in November after I called and complained no response from them the repairman said he would submit needed repairs for my chair. Called them twice finally received a email saying would give me replacement options. They won't answer a phone...

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...They have the worst customer service ever. The store will not help you at their level. The store wants you to deal with corporate who never answer their phone...

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Exchange, Refund and Cancellation Policy
1.6 (75 reviews)
1.4 (735 reviews)
Reviewer's quote

...I WOULD HAVE ''NEVER'' ''NEVER'' BOUGHT THIS, NOR WAS IT ''EXPLAINED THEY ACCEPTED MY MONEY WITH ''NO PROBLEM'' VERY DISAPPOINTED AND I HAVE TO WAIT ON ''MY REFUND'' BUT YOU ACCEPTED MY MONEY UP FRONT!!!!! YOU JUST LOST A CUSTOMER!!!! YOU NEED TO EXPLAIN THIS ON YOUR...

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...I told them to just refund my money and they said that will take another 48 hours to do so. It didn't take that long to take my money. This is just bad business...

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Reliability
1.5 (72 reviews)
1.4 (747 reviews)
Reviewer's quote

i bought 2 items from Nebraska furniture mart last year. The first was couch. 20.00 to deliver to my yard. if i wanted in my house it was 109.99. They only had to go another 10 feet. I had a friend help me move it inside. i then ordered a fridge which was free delivery. They bought it to my house...

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After months calling fortegra (4warranty claims) every day and finally have answer the phone, All claims are denied, broke, peeling, cracking, what a BIG FRAUD are you.The customers must know on big letters that you do NOT cover anything.

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Nebraska Furniture Mart and Rooms To Go Pros and Cons

Pros
  • Salesperson was friendly and helpful
  • Salesman
  • Big store
  • Sales representative
  • Good price
  • Showroom
Cons
  • Customer service
  • Product or customer service
  • Lack of accountability when they make the mistake
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Nebraska Furniture Mart and Rooms To Go Most Positive Reviews

Top rated reviews
5

Living the worst experience after ordering furniture from NFM.

1. Day 1 - First Delivery on 12/12.
Issues: Broken Dini...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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4.8

We needed items from every department (kitchen appliances bedroom sets to living room furniture) but each time we went t...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Nebraska Furniture Mart and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Do NOT buy a mattress from NFM without doing your research first. We could not be sorrier for buying a mattress here. We...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I went to NFM to purchase a lamp for my sister, who is having her first baby. The only lamp they had left was in a very...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Nebraska Furniture Mart and Rooms To Go Latest Reviews

Recent published reviews
1

Buy everything at NFM 2 households full of furniture. Bought warranty on everything. Filed 1 claim in the years of...

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No votes

We purchased one of the high-end mattresses, and paid top dollar for it. We have had issues with the mattress and my...

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4.3

i bought 2 items from Nebraska furniture mart last year. The first was couch. 20.00 to deliver to my yard. if i wanted...

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1

Every single item I ordered from them has had issues. Missing parts, damaged items, wrong items, you name it. Worst...

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