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Nebraska Furniture Mart vs Rooms To Go
Nebraska Furniture Mart vs Rooms To Go
PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions.
Our website collected and compiled various consumer reviews about Nebraska Furniture Mart and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.
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Nebraska Furniture Mart and Rooms To Go Overview
|
Total reviews |
240
|
2551
|
|
Company responses |
132 |
0 |
|
Issues resolved |
2 |
19 |
Nebraska Furniture Mart and Rooms To Go Consumer Ratings
Rank
125
out of 1503 in Furniture and Decor category
315
out of 1503 in Furniture and Decor category
Customer service
242
in category
258
in category
Product or Service Quality
195
in category
300
in category
Exchange, Refund and Cancellation Policy
171
in category
238
in category
Reliability
202
in category
239
in category
Nebraska Furniture Mart and Rooms To Go Rating Details
Reviewer's quote
...What a disappointment, Internet doesnt work in a multi million dollar store? Cant help customers because there is no way to know inventory? Unbelievable! Customer service=zero..
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...Worst customer service I have ever experienced. I ordered my items over 7 months ago and paid for them in FULL. I am yet to receive some of my items even though it has been MONTHS since my purchase...
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Product or Service Quality
Reviewer's quote
...Sent out a service man in November after I called and complained no response from them the repairman said he would submit needed repairs for my chair. Called them twice finally received a email saying would give me replacement options. They won't answer a phone...
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...They have the worst customer service ever. The store will not help you at their level. The store wants you to deal with corporate who never answer their phone...
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Exchange, Refund and Cancellation Policy
Reviewer's quote
...I WOULD HAVE ''NEVER'' ''NEVER'' BOUGHT THIS, NOR WAS IT ''EXPLAINED THEY ACCEPTED MY MONEY WITH ''NO PROBLEM'' VERY DISAPPOINTED AND I HAVE TO WAIT ON ''MY REFUND'' BUT YOU ACCEPTED MY MONEY UP FRONT!!!!! YOU JUST LOST A CUSTOMER!!!! YOU NEED TO EXPLAIN THIS ON YOUR...
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...I told them to just refund my money and they said that will take another 48 hours to do so. It didn't take that long to take my money. This is just bad business...
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Reviewer's quote
i bought 2 items from Nebraska furniture mart last year. The first was couch. 20.00 to deliver to my yard. if i wanted in my house it was 109.99. They only had to go another 10 feet. I had a friend help me move it inside. i then ordered a fridge which was free delivery. They bought it to my house...
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After months calling fortegra (4warranty claims) every day and finally have answer the phone, All claims are denied, broke, peeling, cracking, what a BIG FRAUD are you.The customers must know on big letters that you do NOT cover anything.
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Nebraska Furniture Mart and Rooms To Go Pros and Cons
Pros
- Salesperson was friendly and helpful
- Salesman
- Big store
- Sales representative
- Good price
- Showroom
Cons
- Customer service
- Product or customer service
- Lack of accountability when they make the mistake
- Horrible customer service
- Business ethics
- Unprofessional customer service
Nebraska Furniture Mart and Rooms To Go Most Positive Reviews
Top rated reviews
Living the worst experience after ordering furniture from NFM.
1. Day 1 - First Delivery on 12/12.
Issues: Broken Dini...
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We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...
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We needed items from every department (kitchen appliances bedroom sets to living room furniture) but each time we went t...
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I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....
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Nebraska Furniture Mart and Rooms To Go Most Critical Reviews
Lowest rated reviews
Do NOT buy a mattress from NFM without doing your research first. We could not be sorrier for buying a mattress here. We...
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After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...
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I went to NFM to purchase a lamp for my sister, who is having her first baby. The only lamp they had left was in a very...
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they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...
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Nebraska Furniture Mart and Rooms To Go Latest Reviews
Recent published reviews
Buy everything at NFM 2 households full of furniture. Bought warranty on everything. Filed 1 claim in the years of...
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No votes
We purchased one of the high-end mattresses, and paid top dollar for it. We have had issues with the mattress and my...
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i bought 2 items from Nebraska furniture mart last year. The first was couch. 20.00 to deliver to my yard. if i wanted...
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Every single item I ordered from them has had issues. Missing parts, damaged items, wrong items, you name it. Worst...
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How would you compare Nebraska Furniture Mart vs Rooms To Go?
we have not yet dealt with rooms to go however we will be shopping there this week due to Nebraska screwing up our delivery 5 times now. to start off the love seat they delivered was tore, they said not to worry that they would let us "loan" it until they sent the new replacement in two weeks.
cool! two weeks comes by i've called in to work to make sure i'm there for the exchange, and 1 hour before the delivery they call to let me know that the new couch has been dropped and cannot be delivered. so they rescheduled for two more weeks out...i was still understanding until the next delivery came around and we had the same exact story being told to us about the now second replacement. now frustrated i told them that we would try one last time to have it sent out again in another two weeks.
low and behold they called and said this one was not deliverable as well so i drove back to Nebraska with full intent on getting a refund until we spoke to the manager over the furniture department and he promised me he could have it delivered crated and wrapped and there would be no issues...the day of the delivery they called and told me that the love seat was not crated was not wrapped and was damaged.
every single time i have missed work to be there for these deliveries...i've now missed out on more money than i spent on the set alone and they refuse to offer anything but a refund. this is the absolute worst experience i've ever had with any company.