PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nebraska Furniture Mart and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nebraska Furniture Mart

Nebraska Furniture Mart

Has verified representatives
2.6
Nebraska Furniture Mart
Rooms To Go

Nebraska Furniture Mart and Rooms To Go Overview

Total reviews
210
2240
Company responses
100
0
Issues resolved
2
15

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2240 reviews. It is 2030 reviews more than Nebraska Furniture Mart received since Jun 23, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Nebraska Furniture Mart customer support team and Rooms To Go customer service.

Nebraska Furniture Mart and Rooms To Go Consumer Ratings

Rank
101 out of 2130 in Furniture and Decor category
266 out of 2130 in Furniture and Decor category
Customer service
251 in category
225 in category
Staff
182 in category
180 in category
Product or Service Quality
164 in category
252 in category

According to consumer ratings and reviews, Nebraska Furniture Mart ranks 165 points higher in the Furniture and Decor category than Rooms To Go. People gave Nebraska Furniture Mart 1.3 stars for Customer service criterion in Furniture and Decor category and it is 344 points higher than the worst rated brand in this category. At the same time, Rooms To Go was rated 1.4 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Rooms To Go has a higher rating than Rooms To Go. Regarding Product or Service Quality criterion, consumers gave Nebraska Furniture Mart 1.9 stars and it is 72% greater than other in category. Rooms To Go however was rated 1.5 stars and it is 58% greater than other in category.

Nebraska Furniture Mart and Rooms To Go Rating Details

Customer service
1.3 (79 reviews)
1.4 (711 reviews)
Reviewer's quote

They do not care about the customer get the sale get the money. Screw customerservice..

Janis G

5 years and after several calls parts came to my home, tech came by yesterday they order the wrong parts, customer service did not have an answer, I was also told that after this visit if the problem was not resolved that they will do a replacement well as of right now that's not taking place, I...

Ranesha
Staff
2 (70 reviews)
2 (630 reviews)
Reviewer's quote

...The staff was rude and we had an altercation. They stole one of my furnature dollies. When i contacted them they lied about making a delivery and told me to file a police report...

PissedConsumer920550

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D
Product or Service Quality
1.9 (67 reviews)
1.5 (626 reviews)
Reviewer's quote

Inconvenience? I said no, it’s a freaking problem not an inconvenience! Then she (supposedly a customer service rep) said could I please hang up and call Customer Service! Huh? I thought you said you were customer service! She said “well I am, but you’ll need to talk to a supervisor”. I said no,...

PissedConsumer1430261

Worst customer service and products of any furniture store I have every bought from. Once you pay they could care less about your experience or the product they will supply. I cut up my rooms to go card and will never buy from them again..

Dastan

Nebraska Furniture Mart and Rooms To Go Pros and Cons

Pros
  • Salesperson was friendly and helpful
  • Salesman
  • Store layout
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Delivery
  • Customer service resolution
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Nebraska Furniture Mart and Rooms To Go Most Positive Reviews

Top rated reviews
4.7

I love Nebraska Furniture Mart, but I hate their delivery service. My wife and I bought a crib set from them that was...

5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

Nebraska Furniture Mart and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Do NOT buy a mattress from NFM without doing your research first. We could not be sorrier for buying a mattress here. We...

1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

Nebraska Furniture Mart and Rooms To Go Latest Reviews

Recent published reviews

Feel that it was a Bait and switch on deal.

Read all 210 reviews
1.9

We purchased a recliner. 3 years ago, a year and two months later the recliners not longer works, I call Rooms To Go...

Read all 2240 reviews

Nebraska Furniture Mart and Rooms To Go Products and Services

Most reviewed product and services
  • Nebraska Furniture Mart Customer Care (11 reviews)
  • Nebraska Furniture Mart Shipping Service (7 reviews)
  • Nebraska Furniture Mart Credit Card (2 reviews)
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (147 reviews)
  • Rooms To Go Repair (46 reviews)