PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Nebraska Furniture Mart and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Nebraska Furniture Mart

Nebraska Furniture Mart

Has Verified Representatives
2.6
Nebraska Furniture Mart
Rooms To Go

Nebraska Furniture Mart and Rooms To Go Overview

Total reviews 224 2405
Company responses 114 0
Issues resolved 2 16

Nebraska Furniture Mart and Rooms To Go Consumer Ratings

Rank
120 out of 1525 in Furniture and Decor category
298 out of 1525 in Furniture and Decor category
Customer service
258 in category
243 in category
Product or Service Quality
188 in category
285 in category
Exchange, Refund and Cancellation Policy
160 in category
226 in category
Diversity of Products or Services
199 in category
252 in category

Nebraska Furniture Mart and Rooms To Go Rating Details

Customer service
1.4 (86 reviews)
1.4 (812 reviews)
Reviewer's quote

Very disappointed (especially as I am a Berkshire fan and investor) in Nebraska’s position and customer service. My wife and I bought 4 patio clearance chairs, I paid their price, and Nebraska failed to complete their end of the transaction and deliver the merchandise. Presumably, they either sold...

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...I reached out to customer service by email and phone on August 31st and September 3rd with no course of action. I was told by phone someone would reach out in 3 days. Never occurred...

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Product or Service Quality
1.9 (71 reviews)
1.5 (709 reviews)
Reviewer's quote

...I would like to discuss being compensated for some are all of that portion of the service..

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...NOW THEY TELL ME it won't come until another THREE months and that there is no guarantee it will even be available!!!! So I am stuck with one furniture and no match! ABSOLUTLEY HORRIFIED OF THE SERVICE! Will be contacting a lawyer..

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Exchange, Refund and Cancellation Policy
1.7 (68 reviews)
1.4 (673 reviews)
Reviewer's quote

So the only recourse for me is for NFM to refund my $300 rental and cancel my account - and any remaining balance will be paid monthly by me, at my convenience. Save yourself a headache and avoid this place as they are obviously too busy to call the customer BEFORE their pickup date or to update...

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Every time you call its a 30+ minute wait and the exchange was wrong multiple times. We finally receive the correct item on 9/8 but the exchange paperwork was wrong so the drivers did not want to remove the incorrect item from the home. Then 9/10 rolls around and with no prior warning my delivery...

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Diversity of Products or Services
2.7 (64 reviews)
2.3 (649 reviews)
Reviewer's quote

...Spent about $7000 on multiple products 5 months ago that were supposed to be delivered within 1. 5 months. Only one item was delivered on time...

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no one should wait 2-3 months for service on a NEW ITEM!!! Hire more people or build better products! They have no problem promising you excellent customer service should their be a problem to get the sale, but its a bold face lie! Their reputation is HORRIBLE for SERVICE. Read the reviews and...

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Nebraska Furniture Mart and Rooms To Go Pros and Cons

Pros
  • Salesperson was friendly and helpful
  • Salesman
  • Store
  • Sales representative
  • Good price
  • Selection
Cons
  • Customer service
  • Product or customer service
  • Delivery
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Nebraska Furniture Mart and Rooms To Go Most Positive Reviews

Top rated reviews
5

Living the worst experience after ordering furniture from NFM.

1. Day 1 - First Delivery on 12/12.
Issues: Broken Dini...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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4.8

We needed items from every department (kitchen appliances bedroom sets to living room furniture) but each time we went t...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Nebraska Furniture Mart and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

Do NOT buy a mattress from NFM without doing your research first. We could not be sorrier for buying a mattress here. We...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

I went to NFM to purchase a lamp for my sister, who is having her first baby. The only lamp they had left was in a very...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Nebraska Furniture Mart and Rooms To Go Latest Reviews

Recent published reviews
1

Absolutely the worst shopping experience. Spent about $7000 on multiple products 5 months ago that were supposed to be...

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2.1

Bed frame started falling about which impacted the box spring causing it to break due to lack of support. The company...

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4.5

Order number 90484696
My delivery/install was Friday 7/17
I had many parts left under my bed and behind my headboard after...

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1

I purchased a 2 pieces of furniture (2 months ago). They told me there would be a delay in shipping. NOW THEY TELL ME...

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Nebraska Furniture Mart and Rooms To Go Products and Services

Most reviewed product and services
  • Nebraska Furniture Mart Customer Care (11 reviews)
  • Nebraska Furniture Mart Shipping Service (7 reviews)
  • Nebraska Furniture Mart Delivery Service (2 reviews)
  • Rooms To Go Customer Care (175 reviews)
  • Rooms To Go Warranty (152 reviews)
  • Rooms To Go Repair (47 reviews)