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Nebraska Furniture Mart
Rooms To Go

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Nebraska Furniture Mart

Nebraska Furniture Mart

Has verified representatives
2.6
  • 2 ISSUES RESOLVED
  • 99 COMPANY RESPONSES
  • 209 TOTAL REVIEWS
Rank
99 out of 2100
in Furniture and Decor category
Rating Details
Customer service
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    11
  • SUCCESSFUL
    18%
  • AVG CALL DURATION
    02:35
  • ISSUES RESOLVED
    75%
Top Products and Services
2.2
11 reviews
1.4
7 reviews
1
2 reviews
Rooms To Go

Rooms To Go

1.8
  • 14 ISSUES RESOLVED
  • 0 COMPANY RESPONSES
  • 2216 TOTAL REVIEWS
Rank
260 out of 2100
in Furniture and Decor category
Rating Details
Customer service
Staff
Product or Service Quality
Exchange, Refund and Cancellation Policy
Reliability
Statistics of Customer Service Calls
  • TOTAL CALLS
    25
  • SUCCESSFUL
    20%
  • AVG CALL DURATION
    00:32
  • ISSUES RESOLVED
    40%
Top Products and Services
2
165 reviews
1.7
146 reviews
2.5
45 reviews

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Anonymous
#1591960

we have not yet dealt with rooms to go however we will be shopping there this week due to Nebraska screwing up our delivery 5 times now. to start off the love seat they delivered was tore, they said not to worry that they would let us "loan" it until they sent the new replacement in two weeks.

cool! two weeks comes by i've called in to work to make sure i'm there for the exchange, and 1 hour before the delivery they call to let me know that the new couch has been dropped and cannot be delivered. so they rescheduled for two more weeks out...i was still understanding until the next delivery came around and we had the same exact story being told to us about the now second replacement. now frustrated i told them that we would try one last time to have it sent out again in another two weeks.

low and behold they called and said this one was not deliverable as well so i drove back to Nebraska with full intent on getting a refund until we spoke to the manager over the furniture department and he promised me he could have it delivered crated and wrapped and there would be no issues...the day of the delivery they called and told me that the love seat was not crated was not wrapped and was damaged.

every single time i have missed work to be there for these deliveries...i've now missed out on more money than i spent on the set alone and they refuse to offer anything but a refund. this is the absolute worst experience i've ever had with any company.

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