PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NCIX and Newegg as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NCIX
Newegg

NCIX and Newegg Overview

Total reviews
22
159
Company responses
0
0
Issues resolved
2
8

Newegg was first mentioned on PissedConsumer on Jul 20, 2011 and since then this brand received 159 reviews. It is 137 reviews more than NCIX received since Nov 17, 2010. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with NCIX customer support team than with Newegg customer service.

NCIX and Newegg Consumer Ratings

Rank
117 out of 1198 in Gadgets and Accessories category
288 out of 2894 in Appliances and Electronics category
Exchange, Refund and Cancellation Policy
75 in category
264 in category
Customer service
151 in category
289 in category
Product or Service Quality
137 in category
251 in category

NCIX and Newegg Rating Details

Exchange, Refund and Cancellation Policy
1.4 (9 reviews)
1.1 (74 reviews)
Reviewer's quote

NCIX immediately processed the Visa payment but has not delivered the product, given me a delivery date or a refund. My inquiries have met with "do not reply", Muzak, "higher than expected call volumes", " please call 1-877-624-9777 (Option 1)", a chat line that will not chat with me and " memory...

Safira

They said that there policy doesn't cover damaged items. Yet I received the item in its state, returned it the day after it was delivered to me? I mentioned that I explained this to the customer service rep the day I received it and they said they could replace it. She recommended I call the...

John M
Customer service
1 (9 reviews)
1.2 (91 reviews)
Reviewer's quote

...I have been a customer of theirs for at least 7 years (more like 10 if memory serves). Anyway..

Nesta

...When asking customer service about this you get a shrug and an apology and no way to address complaints to anyone who could possibly enact changes..

Stuart N
Product or Service Quality
1.3 (8 reviews)
1.4 (71 reviews)
Reviewer's quote

...This happened 4times!!!! A total of 3 hours!!!!! Also called Newegg got the same product overnighted for 11$ less..

PissedConsumer984600

" I hung-up and went to the customer service page and ordered a call-back. I spoke with another clueless woman who told me that my account was blocked due to a chargeback. I explained the situation and she refused to acknowledge an error occurred and said that the only way to resolve the account...

Nick J

NCIX and Newegg Pros and Cons

Pros
  • Way they used to treat customers
  • Sales
  • Price
  • Customer chat person tried to help
  • Prices and shipping speed
  • Vast array of choices
Cons
  • Customer service
  • Customer care
  • Way ncix is ignoring my help requests
  • Customer service
  • Lack of customer service
  • Unwillingness to placate a disgruntled customer

NCIX and Newegg Most Positive Reviews

Top rated reviews
3.3

So the other night I was browsing computer parts and noticed a sale on the kingston hyper x clouds on NCIXUS for only $5...

5

I contacted Newegg about the incorrect shipping info before my package ever left their facility to have the address chan...

NCIX and Newegg Most Critical Reviews

Lowest rated reviews
1

Terrible customer service! Provide tracking# that doesn't exist.

1

I ordered an Ausus Z97-K/CSM motherboard. When I received the board, I could see the anti-static bag was wadded up on...

NCIX and Newegg Latest Reviews

Recent published reviews
2.6

VERY long story short. I have been a customer of theirs for at least 7 years (more like 10 if memory serves)....

Read all 22 reviews
1.5

I bought a Samsung gaming monitor from New Egg that I did not have three weeks and did not use until the third week and...

Read all 159 reviews

NCIX and Newegg Products and Services

Most reviewed product and services
  • Ncix Shipping Service (5 reviews)
  • Ncix Sales Representative (2 reviews)
  • Ncix Customer Care (1 review)
  • Newegg Shipping Service (22 reviews)
  • Newegg Customer Care (19 reviews)
  • Newegg Website (1 review)