PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about NCIX and Newegg as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

NCIX
Newegg

NCIX and Newegg Overview

Total reviews
22
194
Company responses
0
0
Issues resolved
2
11

NCIX and Newegg Consumer Ratings

Rank
120 out of 806 in Gadgets and Accessories category
288 out of 1786 in Appliances and Electronics category
Exchange, Refund and Cancellation Policy
92 in category
270 in category
Customer service
178 in category
312 in category
Price Affordability
71 in category
270 in category
Product or Service Quality
149 in category
245 in category

NCIX and Newegg Rating Details

Exchange, Refund and Cancellation Policy
1.4 (9 reviews)
1.3 (95 reviews)
Reviewer's quote

NCIX immediately processed the Visa payment but has not delivered the product, given me a delivery date or a refund. My inquiries have met with "do not reply", Muzak, "higher than expected call volumes", " please call 1-877-624-9777 (Option 1)", a chat line that will not chat with me and " memory...

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After a few more days with no resolve I requested cancel order, issue refund and place order again . Got a new tracking # but this time it was UPS, and again it never shows shipping and tracking # is again not valid . Customer service is basically a joke and they dont resolve the problem, just go...

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Customer service
1 (9 reviews)
1.2 (116 reviews)
Reviewer's quote

...We have shipment coming in next week that will have your tower" been 2 weeks since he said that and now i cant evenget ahold of customer service. Everytike ive called it goes to a mailbox..

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I contacted Newegg customer service and after 30 minutes finally was able to speak to a agent. I asked that a refund be issued and was told that the transaction was with a "Newegg vendor" and that the "vendor" would have to issue me credit. I tried to explain that I did not know anything about this...

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Price Affordability
3 (8 reviews)
2.4 (88 reviews)
Reviewer's quote

One stated that they ran out of stock at the 'discounted' price, even though they still have them in stock, and the other stated that it was a price mistake. Seems like they either don't know how to properly conduct business in the US. We all make mistakes from time to time, but doing this so often...

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I used to not even bother looking at other sites prices because I knew I wouldn't have any problems with Newegg and it was worth the price difference (provided it was within reasonable range), but sadly it is no longer the case. The website is very easy to use and navigate however, it's one of the...

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Product or Service Quality
1.3 (8 reviews)
1.5 (91 reviews)
Reviewer's quote

...This happened 4times!!!! A total of 3 hours!!!!! Also called Newegg got the same product overnighted for 11$ less..

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...to becoming the most loved and trusted marketplace on the web by offering you an unsurpassed shopping experience, rapid delivery and stellar customer service. " but yet they refuse to honor this. Even after I paid for their expedited service and 3-day delivery, I still have yet to get all of my...

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NCIX and Newegg Pros and Cons

Pros
  • Way they used to treat customers
  • Sales
  • Price
  • Prices and shipping speed
  • Customer chat person tried to help
  • Seems like offers discounts and promotions
Cons
  • Customer service
  • Customer care
  • Way ncix is ignoring my help requests
  • Customer service
  • Restrictions on customer service preventing them from helping me
  • Lack of customer service

NCIX and Newegg Most Positive Reviews

Top rated reviews
3.4

While looking for advice on which gaming laptop to buy, I spoke with one of the staff in Ottawa west. He was helpful...

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5

I contacted Newegg about the incorrect shipping info before my package ever left their facility to have the address chan...

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3.3

So the other night I was browsing computer parts and noticed a sale on the kingston hyper x clouds on NCIXUS for only $5...

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4.3

This is my negative experience using Newegg to purchase a NETGEAR Nighthawk X4S AC3200 router/modem. I was in desperate...

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NCIX and Newegg Most Critical Reviews

Lowest rated reviews
1

Terrible customer service! Provide tracking# that doesn't exist.

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1

I ordered an Ausus Z97-K/CSM motherboard. When I received the board, I could see the anti-static bag was wadded up on...

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1

I ordered 2 laptops online. Price verified, but there were issues with paypal. I contacted customer service, he walked...

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1

Ordered an Asus UX31a laptop with the understanding that it was touchscreen. When it arrived I started it up and to my...

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NCIX and Newegg Latest Reviews

Recent published reviews
2.7

VERY long story short. I have been a customer of theirs for at least 7 years (more like 10 if memory serves)....

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1.8

Placed order and got tracking#. Never showed shipping so contacted customer service who advised tracking # was invalid,...

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1.2

It showed them having my computer tower in stock so i ordered it. Its been nearly 3 weeks and its still at the payment...

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3.9

Order status is PACKAGING for ENTIRE WEEK.

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NCIX and Newegg Products and Services

Most reviewed product and services
  • Ncix Shipping Service (5 reviews)
  • Ncix Sales Representative (2 reviews)
  • Ncix Customer Care (1 review)
  • Newegg Customer Care (24 reviews)
  • Newegg Shipping Service (24 reviews)
  • Newegg Website (2 reviews)