PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Navy Federal Credit Union and Wells Fargo as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Navy Federal Credit Union
Wells Fargo

Navy Federal Credit Union and Wells Fargo Overview

Total reviews
163
1610
Company responses
0
0
Issues resolved
0
1

Navy Federal Credit Union and Wells Fargo Consumer Ratings

Rank
58 out of 717 in Banks category
87 out of 717 in Banks category
Customer service
69 in category
95 in category
Product or Service Quality
59 in category
64 in category
Website
38 in category
74 in category
Interest Rate
25 in category
87 in category

Navy Federal Credit Union and Wells Fargo Rating Details

Customer service
1.4 (71 reviews)
1.3 (384 reviews)
Reviewer's quote

Navy fed customer service number is busy..

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Some time has passed now, and I think customer service should be renamed company service, because customer service people everywhere are not serving customers but the lazy, ass-backwards processes of these corporations. Im livid, want justice, and dont want to file a small claims complaint against...

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Product or Service Quality
1.4 (60 reviews)
1.4 (333 reviews)
Reviewer's quote

...Your service has lost you my business and I will share my story on every social media site I can. I will also tell my thousands of employees to never bank with you. Your inability to just care is pathetic...

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I got emails from creditors that some of my bills did not go through and they are going to cancel some of my services. Online said to call customer service which is open 24/7, so far I have been on hold with customer service now for an hour and 40 minutes. I was told that the wait would be 10...

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Website
2.4 (58 reviews)
1.9 (322 reviews)
Reviewer's quote

...My appraiser has been doing the VA appraisals for 20 years and had numerous glowing recommendations on his website. He told me he had never, ever heard of this being done. (I ultimately worked with my new lender and filed change request with the VA directly)...

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...the website for online banking seems like the right place. Are there any laws about banks needing to notify/post notice to consumers about their "internal-only" (secret) limit they are subject to? Perhaps it could save others from frustration and embarassment I was subjected to today..

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Interest Rate
2.4 (54 reviews)
1.5 (248 reviews)
Reviewer's quote

After getting active duty orders, all my other credit cards companies put a credit card freeze on interest rate at 6. 0% except Navy Federal Credit Union. As a military member I feel that since this bank is somehow related to military personnel, it would therefore take better care of their customers...

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They also mentioned that before the 1 year ends we can call the division and ask for an extension on the low interest rate for 1 more year before the higher rates kick-in. We were thrilled about this because our home addition process had not begun yet and we might only be completed in 2018. So we...

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Navy Federal Credit Union and Wells Fargo Pros and Cons

Pros
  • Interest rates
  • Interest rate
  • When i joined they refinanced 3 auto loans for me
  • Who did try to make me fell better
  • No customer service
  • Nightmare
Cons
  • Customer service
  • Unable to speak to anyone
  • Service
  • Customer service
  • Incompetant
  • Rude representatives

Navy Federal Credit Union and Wells Fargo Most Positive Reviews

Top rated reviews
5

Tonight I spoke with Shavon a service representative for Navy Federal. I must say it's been decades since I've talked...

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5

You should be happy that they froze your account.Chase Bank did the same to my account and I for one was happy that...

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4.9

I applied and received approval Sept 13th. Everything was going fine. The loan officer was great. The loan processor...

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5

You should have thought about the amount of money that you were asking Wells Fargo to Ref.Companies does not Ref I...

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Navy Federal Credit Union and Wells Fargo Most Critical Reviews

Lowest rated reviews
1

I have been a member of the NFCU for 16 years. When I applied for a mortgage for my new home in 2002, and when I refina...

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1

I OPEN AN ACCOUNT AT WELLS FARGO WITH DIRECT DEPOSIT AND THAT WAS THAT .
NOW I GO TO AN ATM AND IT SAYS I AM NOT PERMITT...

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1

Applied for a home loan, was approved all the way up to 6 days prior to closing date then denied. No communication or...

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1

I was issued a check from my insurance company for damages to my home. Wells Fargo was listed on the check.After being...

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Navy Federal Credit Union and Wells Fargo Latest Reviews

Recent published reviews
1

very disapointed with treatment thought you were at least sincere about being vet reps well you got me good going to...

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1.7

So I got mortgage with WF. My checking account is with WF. I want the WF to set up recurring payments from my account.
Th...

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4.2

Auto Loan
Financial provision,
$21000 ,230.00 %intrest rate ,
Of duty cycle full partial payment for
Auto Loan @ set rate 0/...

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3.7

During this past month I have been having repeated problems logging in to my online account to pay bills. I have made...

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Navy Federal Credit Union and Wells Fargo Products and Services

Most reviewed product and services
  • Navy Federal Credit Union Account (25 reviews)
  • Navy Federal Credit Union Loan (25 reviews)
  • Navy Federal Credit Union Customer Care (13 reviews)
  • Wells Fargo Account (237 reviews)
  • Wells Fargo Loan (204 reviews)
  • Wells Fargo Mortgage (199 reviews)